Bug Tracking Thread - October 25th, 2024

[Katie@SEGA]

Hey everyone,

SONIC X SHADOW GENERATIONS is now available! We can't wait for you all to experience this love letter to the franchise.

In order to help our teams bring you the best possible experience, if you do happen to encounter any bugs during your playthrough, we request that you please submit a support ticket for our team to review here[support.sega.com].

When filling out the form, a few notes to ensure the team can properly track and manage:

• Title & Platform: please select SONIC X SHADOW GENERATIONS. This is listed under 'Sonic the Hedgehog.' From there, please choose the platform you are playing on (most likely Steam if you are reading this!)
  
• Nature of Enquiry: please choose the type that most closely reflects the issue you are facing (e.g. if you are experiencing a graphical issue, please choose "Graphics/Video," whereas if you are having gameplay issues, please choose "Gameplay")
  
• Subject: please start the subject with "Bug Report" followed by a short description of the issue you are facing
  
• Description: please be as descriptive as possible when filling out the form! What was happening when you experienced the issue? Where in the game were you? Are there any steps you can share to reproduce this? If you are also able to include your system specs, that's even more helpful (if you're on Windows, you can go to the start menu -> type in Run -> type in dxdiag)
  
• Attachments: optional, but if you have images or videos, you can add those here! Please try to keep under 20MB, and if sharing an image please use the JPG format

If you are facing multiple issues, please fill out one ticket per issue. This will greatly help the teams here organize each bug so they can address easier.

Please note that any bugs shared in the comments here may not be seen by the team, please do use the support link listed above instead!

Most importantly: THANK YOU for your support of SONIC X SHADOW GENERATIONS! We're thrilled to finally share this with you!

- SEGA Katie

[IronCrow]

This is an excellent method of getting in touch with staff to inform of possible bugs and which to fix. I've already sent one regarding the DualSense compatibility and look forward to seeing it in motion.

[CrazyJ9211]

Is there gonna be a day one patch? I'm just asking, take your time.

[Cobalt Gemini]

Okay, I've been playing this since the Early Access, and I swear, the Mad Skillz Achievement is not working.
At this point, I have nearly every Skill in Sonic Generations, and the counter for the achievement is still at 0. I hope that I don't have to start a new file JUST to get the Achievement when I should've already been well on my way to get it
(At least this new very DOES have multiple save files. A monumental change!)
Still, is anyone else having this problem? I just hope this gets fixed soon

[latoyamorgan101]

I've been softlocked twice, in the 2nd act of stage 1 Shadow gets stuck at the booster section and just gets stuck and can't move, took multiple restarts to get passed it. in the first act of the second stage there is a curved rail after the section where he needs to dodge the multiple robots on the rail and instead of following the curve of the rail just flies off.

[BudgieGamer]

Thank you for the easy contact for reporting bugs! It's much appreciated.

[N-Sight]

Originally posted by Cobalt Gemini:

Okay, I've been playing this since the Early Access, and I swear, the Mad Skillz Achievement is not working.
At this point, I have nearly every Skill in Sonic Generations, and the counter for the achievement is still at 0. I hope that I don't have to start a new file JUST to get the Achievement when I should've already been well on my way to get it
(At least this new very DOES have multiple save files. A monumental change!)
Still, is anyone else having this problem? I just hope this gets fixed soon

I got this achievement with the original version(back from the 360 era) and I only got this after all collectables, due to the red rings also having skills available after collecting each set of 5. Have you done this yet?

[N-Sight]

In Shadow's Story, Chaos Control seems like it doesn't store when you fill it up. I'm using an Xbox Series Wired controller, but it shouldn't impact the game in this way. I didn't even use the LT for the entirety of my run and STILL had Chaos Control automatically activate once the meter filled up.

Also in Shadow's Story, Doom Morph is supposed to be able to bounce you off of the bubbles when you tap the homing attack button. It does not do that: instead it just drops you as if stepping off of a ledge.

[tyguy2k7 DA wiZe]

My game crashes when I press options on Shadow Gens

[Cookington]

This is likely related to Proton/Linux/Steam Deck, but also adding a second report on the Options menu crashing the game. It's something to do with the resolution of your display/monitor, if the game is running anything above 1920x1080 (such as 1440p or 4K) then the Options menu for Shadow Generations crashes to desktop. This doesn't occur for Sonic Generations, and is fixed if you change your monitor resolution to 1080p.

Steam Deck doesn't have this issue unless you change the resolution in Steam's Properties to a higher resolution, which is likely why this wasn't noticed before. It's a more easily noticeable problem for Linux desktops.

[Splash!]

Originally posted by N-Sight:

In Shadow's Story, Chaos Control seems like it doesn't store when you fill it up. I'm using an Xbox Series Wired controller, but it shouldn't impact the game in this way. I didn't even use the LT for the entirety of my run and STILL had Chaos Control automatically activate once the meter filled up.

Also in Shadow's Story, Doom Morph is supposed to be able to bounce you off of the bubbles when you tap the homing attack button. It does not do that: instead it just drops you as if stepping off of a ledge.

I used a wireless XB1X Contoller, didnt have these issues.
Is it first party or replacement?

[Kante Games]

Originally posted by Cobalt Gemini:

Okay, I've been playing this since the Early Access, and I swear, the Mad Skillz Achievement is not working.
At this point, I have nearly every Skill in Sonic Generations, and the counter for the achievement is still at 0. I hope that I don't have to start a new file JUST to get the Achievement when I should've already been well on my way to get it
(At least this new very DOES have multiple save files. A monumental change!)
Still, is anyone else having this problem? I just hope this gets fixed soon

You're not alone. I bought a few skills from the shop, but the progress bar on Mad Skillz suggests that I didn't buy anything.

[Tricky]

please fix the local storage bug

[Cobalt Gemini]

Originally posted by Cobalt Gemini:

Okay, I've been playing this since the Early Access, and I swear, the Mad Skillz Achievement is not working.
At this point, I have nearly every Skill in Sonic Generations, and the counter for the achievement is still at 0. I hope that I don't have to start a new file JUST to get the Achievement when I should've already been well on my way to get it
(At least this new very DOES have multiple save files. A monumental change!)
Still, is anyone else having this problem? I just hope this gets fixed soon

Update: I just got the Achievement. Seems that it works in terms of getting all of the Skills, but it doesn't track your progress as it should

[Deepreaperdude]

Currently the bug I've had is at act 2 of stage 1 (Space Colony Ark) at a certain point in the stage Shadow will go from a bounce pad to a boost pad and get stuck just before he can touch it and not a single input allows him to move

[The-Mighty-Lulnut]

Not a bug, but a request:
Please restore the original "story" (cutscenes, voice lines, etc.) from the 2011 game. The rewrite and redub are very poorly integrated and come off like needless censorship. Also, fix Rouge's model to how it looked it the original title (and back to her Forces model for Shadow Generations). Some people are very against what happened on the Sonic side of this game, as it is believed to go against the idea of a remaster preserving the original experience.

I guarantee if you guys do your due diligence and restore what was taken out or edited, all this "censorship" shouting will go away. If not, then reinstate the original Sonic Generations from 2011 back on digital storefronts without needing to buy a $60 bundle.

Thank you.