Official Kunitsu-Gami: Path of the Goddess Troubleshooting & Issue Reporting Thread

[Capcom Customer Service]

Official Kunitsu-Gami: Path of the Goddess Troubleshooting & Issue Reporting Thread
We hope you’re all enjoying or will be enjoying Kunitsu-Gami: Path of the Goddess shortly! While we hope all of our fans will have a great time with the game, there will always be some cases here and there where the game may not function correctly under certain environments and / or hardware combinations.

We’ve set up this troubleshooting and feedback thread for you all to share any technical issues you may be having with the game.

Before providing any reports, please ensure you've followed the steps below to rule out problems with your PC, Steam, or the game’s files:
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Troubleshooting Guide

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1. Check the game’s system requirements

Please make sure you meet the minimum requirements for the game, outlined on the bottom of the Steam Store page; if you do not meet the minimum requirements for the game, this may result in poor framerate, or the game not running.

If you do meet the minimum specifications but not the recommended specifications, you may want to try turning down the graphics settings, if you haven't already. Please note that most graphical settings changes require the game to be restarted in order for the changes to take effect.

Some high-end integrated graphics chips and modern laptop-integrated GPUs may work, but have not been tested, nor are they officially supported by Capcom. If you’re using a laptop with a dual GPU dedicated graphics card and integrated graphics processor, we recommend disabling your integrated graphics via the BIOS settings prior to launching the game. For more information on accessing your BIOS, please see your laptop/motherboard manufacturer manual.

If you’re using a multi-GPU setup such as NVIDIA’s SLI or AMD’s Crossfire technologies, we recommend experimenting with disabling these settings, as they may cause compatibility issues with the game.

Capcom does not warrant nor officially provide technical support for PCs that do not meet the official, minimum system requirements.
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2. Add the game’s folder and files to your anti-virus program’s exception / exclusion list

Some launching issues may be attributed to certain anti-virus software preventing the game executable from launching due to a false-positive error. We recommend users add all of the following files and folders to the Anti-Virus and Firewall exclusion list to prevent this issue. If these files and folders were already added previously, try removing them from the exclusion list and re-adding them.

Note: To quickly access the following folders, press Windows Key + R then copy and paste the folder URL below.

KunitsuGami.exe Default Location:
C:\Program Files (x86)\Steam\steamapps\common\Kunitsu-Gami Path of the Goddess

Steam.exe Default Location: C:\Program Files (x86)\Steam

Steam AppData Default Location: C:\Users\%USERNAME%\AppData\Local\Steam

For a guide on adding exceptions to your anti-virus software, please visit one of the following links:

1. Windows Defender[support.microsoft.com]
   
2. Malwarebytes[www.malwarebytes.com]
   
3. Avast Antivirus[www.avast.com]
   
4. AVG Antivirus[support.avg.com]
   
5. Kaspersky Anti-Virus[support.kaspersky.com]
   
6. Webroot SecureAnywhere[answers.webroot.com]
   
7. McAfee Antivirus[www.mcafee.com]
   
8. Bitdefender*[www.bitdefender.com]
   
9. Norton[support.norton.com]

*For Bitdefender, you will need to also add the game’s .exe file to the program’s Whitelist. To do this, follow these steps:

1. Open Bitdefender
   
2. Go to the Protection tab
   
3. Click “View Feature”
   
4. Click the gear icon inside the “Advanced Thread Defense” box
   
5. Select “Add applications to the whitelist”
   
6. Browse and navigate to the .exe file
   
7. Once the .exe file is added, close Bitdefender and relaunch the game

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3. Give administrator privileges to Steam and the game

Some users can get the game running properly by running Steam.exe in administrator mode. This can be done by right-clicking on the .exe file and selecting “Run as administrator.” If that doesn’t work, try running the game’s .exe file in administrator mode as well.
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4. Update your Video/Graphics Drivers and Windows Operating System

Try updating your video card drivers, as oftentimes outdated drivers can cause a variety of issues ranging anywhere from in-game graphical problems, to the game not starting, and more.

For the latest Nvidia drivers, click here[www.nvidia.com].
For the latest AMD drivers, click here[support.amd.com].

Additionally, please ensure that Windows Update has been run and that all the latest updates have been installed on your operating system.

If you still experience issues, you may want to try performing a clean installation of the video driver set. This will remove any extraneous driver DLL files or game profiles that existed with the previous driver installation.

To do a clean video driver install, many enthusiasts use a third-party program called Display Driver Uninstaller[www.guru3d.com]] (DDU), which completely removes components that were part of the original driver installation package.

1. Run DDU and uninstall old video driver.
   
2. Install the latest OEM video card driver and reboot your PC.
   
3. Run the latest DirectX installer package[www.microsoft.com]] and reboot your PC.

IMPORTANT! Please don't forget to reboot Windows upon completing a video driver installation. This will help reinitialize the driver and the graphics card using the new driver.
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5. Check your graphics driver settings & computer power settings

To reiterate, some high end integrated graphics chips and modern laptop class discrete GPUs may work, but have not been tested, nor are they officially supported by Capcom. Laptops with dual GPUs, such as an Intel Integrated Graphics Processor + NVIDIA Dedicated Graphics Card, may need additional configuration in the event the integrated processor is overriding the dedicated graphics drivers.

If using a dual Nvidia / Intel GPU, follow these steps:

1. Install the latest Intel integrated drivers[www.intel.com]
   
2. Reboot your PC
   
3. Open Nvidia Control Panel
   
4. Click 'Manage 3D Settings'
   
5. Go to 'Program Settings' and then select the game (if it is not in the list you can add it manually by clicking 'Add')
   
6. Scroll down to 'Power Management Mode'
   
7. Set it to 'Prefer Maximum Performance' / ‘High Performance Processor’ instead of 'Adaptive'
   
8. Close Nvidia Control Panel and launch the game

If using a dual AMD “Switchable Graphics” GPU, follow these steps:

1. Open AMD Software: Adrenalin Edition
   
2. Under “Switchable Graphics”, select the High Performance section and select the game (if it is not in the list you can add it manually by clicking 'Browse')
   
3. Click ‘Apply’
   
4. Close AMD Software: Adrenalin Edition and launch the game

Additionally, double-check your desktop / laptop’s power settings by performing the following:

1. If using a laptop, ensure the charger is connected
   
2. Open Control Panel
   
3. Select Power Options
   
4. Select “Change Plan Settings”
   
5. Select “Change advanced power settings”
   
6. From within the dropdown menu, select “High performance” and click ‘Apply’ then ‘OK’
   
7. Launch the game

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6. Update DirectX

We recommend downloading and running the DirectX End-User Runtime Web Installer[www.microsoft.com] to ensure DirectX is fully up to date.
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7. Update your Windows Media Player codecs

Certain cutscene segments use video playback which relies on Windows' default Media Player codec.

If you're experiencing video playback issues during cutscenes, please try installing Microsoft's Media Feature Pack from the link below. Certain Windows editions, particularly in EU territories and Korea, may not have Windows Media Player and its codec preinstalled.

Windows 8 or newer: https://support.microsoft.com/en-us/topic/media-feature-pack-list-for-windows-n-editions-c1c6fffa-d052-8338-7a79-a4bb980a700a

If you have separately installed another codec, there may be compatibility issues with certain video codec which may cause video corruption issues during gameplay. If you're using a different codec besides Media Feature Pack, please ensure the codec is configured so it does not run under Media Foundation.
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8. Verify the game’s cache in Steam

Try verifying the game's cache in Steam. You can do so by following the steps outlined in this Steam support article (reposted below). This may find missing or damaged files that need to be repaired, even if you've just installed the game. You may also try temporarily disabling your anti-virus while verifying the cache or launching the game, as on occasion anti-virus programs may flag games or the files necessary to play them as a virus.

To verify the game’s cache, follow these steps:

1. Restart your computer.
   
2. Rename (or delete) the folder " Kunitsu-Gami Path of the Goddess " in C:\Program Files (x86)\Steam\steamapps\common (default).
   
3. Launch Steam.
   
4. From the “Library” section, right-click on the game and select “Properties” from the menu.
   
5. Select the “Local files” tab and click the “Verify integrity of game files...” button.
   
6. Steam will verify the game's files - this process may take several minutes.

Important: One or more files may fail to verify. This is normal for most Steam games. The files that fail to verify are local configuration files that should not be replaced as part of this process. You can safely ignore this message.

This process allows the Steam client to scan every single file you downloaded for this game, verify checksum of each, and compare that against the file manifest data on Steam's content server. If the file is missing or has a different checksum value, you will receive a message stating "X files failed to validate and will be reacquired." What this means is that some files have either been deleted, or may have been corrupted. Click “Close,” and Steam will automatically download and / or replace the problematic files.
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9. If you are experiencing issues with game stability, please confirm that there are no other applications running at the same time.

Powerful software like video recording applications can compromise the game's performance and stability by using a lot of CPU, GPU, memory, or I/O bandwidth.
If the game is suffering from performance issues, please close as many applications as possible while playing.
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10. If you are experiencing issues with the game display, please check your display settings.

Go to the Graphics tab in the Options menu and adjust the Vertical Synchronization or Refresh Rate settings if you experience problems like flickering or blank screens.
Display issues may also be solved by adjusting your monitor settings. Please read your monitor's manual for more information.
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11. If the frame rate of the game is unstable, please follow the steps below to lower your settings and improve stability.

1. Confirm the game is closed
   
2. Right-click "Kunitsu-Gami: Path of the Goddess" in the Steam Library and open "Properties"
   
3. Select "Browse Local Files..." in the Local Files tab
   
4. Rename config.ini to config_backup.ini
   
5. After copying config_default.ini, rename the copied file to config.ini
   
6. Click "Play" from the Steam client to start the game

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12. If you still experience visual / audio-related issues or crashes, please provide the detailed information below.

A) Your System Specs

1. CPU name & model
   
2. Name / model of the desktop or laptop (if available)
   
3. Graphics card / chip model and the amount of VRAM
   
4. Video driver version number
   
5. System memory size
   
6. OS version (Windows 10, 11, etc. Please make special note in your specs if you are running Windows "N" and "K" editions that do not come with Windows Media Player.)
   
7. Anti-virus software name and version
   
8. Your monitor and/or HDTV model number (if using multiple displays, please provide all make and model numbers)
   
9. HDMI cable brand and model number (if available). Please confirm whether your HDMI cable is certified or compatible with 4K and HDR.
   
10. Your region (continent and/or country)

A good deal of this information, such as the graphics card model and VRAM, is available by running a DxDiag report. Please feel free to include these results when providing a report.

To create a DxDiag report:

1. Open a "Run" dialog in Windows. This can either be done by typing "run" into Start Search, or by holding the Windows key and pressing "R."
   
2. Type "dxdiag" (with or without quotes) into the box that comes up.
   
3. From the DirectX Diagnostic Tool window, wait for the tool to gather the information it needs, then click "Save All Information..." which will ask you to save a text file, named "DxDiag.txt" by default. Save this file somewhere where it will be easy to find, then attach it in your response.

B) Your Graphics Settings
Your graphics settings for the game can be found in the config.ini file, located in the game’s installation folder. Open the file using a word processor such as Notepad or Wordpad and copy and paste the text found inside.


C) Give as many details about your issue as possible
Please share your specific issue and the location(s) where you’re experiencing the issues – for example, if you’re having problems with the framerate, is it happening constantly, or is it during certain modes, during gameplay, etc.? The following information can greatly help as well:

• Have you confirmed you’ve met at least the minimum system requirements for the game (See Step 1 in the Troubleshooting Guide)?
  
• Where and when did the issue occur?
  
• What were the character(s) doing when this issue occurred?
  
• Did the issue resolve itself when you rebooted the game?

Please also attach any screenshots or video of your issue. For video, please upload to YouTube as an unlisted video and share the link with us.


D) Detailed reproduction steps, if consistently reproducible
The more detailed info you can provide, the quicker the error can be attempted to be reproduced and investigated.


E) If you experience a crash and have a crash report, please include that information.
When the game crashes, a folder titled "CrashReport" will be created in the following directory by default: C:\Program Files (x86)\Steam\steamapps\common\Kunitsu-Gami Path of the Goddess

In most cases, a crash report will be saved in this folder. Please provide all of the .zip files found within. If that's not possible, please send the file most recent to the time when the issue in question occurred.
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13. On loading the game, the shader cache needs to be compiled for better graphical performance.

The loading screen will automatically advance once the shader cache is compiled, but depending on your system, this may take some time. You can track the process via the on-screen progress bar.
After the initial loading and compilation, there should be very little wait time on future play sessions. However, if you change video/graphics cards or make other changes to your PC, the shader cache may take some time to be compiled afterward.
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14. To use the DualSense™ wireless controller or DUALSHOCK®4 wireless controller, please follow the steps below.

Launch Big Picture Mode
Select "Controller" in the Settings menu
Set "PlayStation Controller Support" to "Enabled"
Close Big Picture Mode (For details on how to open Big Picture Mode, please go to the Steam Support page)
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15. Some have experienced issues in certain circumstances when playing on Steam Deck.

We have confirmed issues in which the picture and sound are out of sync during video playback.
If you are experiencing such issues, please follow the steps below.

1. Start the game
   
2. Go to the Graphics tab in the Options menu and set "Frame Rate" to "30"

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Thank you for your patience and support!

Best Regards,

Capcom Customer Support

Please note that this thread is only for posting issues with the game and specifications for Kunitsu-Gami: Path of the Goddess ; in the interest of staying on-topic, any extraneous discussion or derailment may be removed.

[Skál]

anyone else running into unexpected error loading the boss after muenzuka burial grounds? Everything else seems to run fine but loading this stage crashes my game

[Azyrion (Tsuki)]

Why did you disabled Raytracing when running in Linux? There is no technical reason to do so as other much more demanding games like the Spiderman games, Forspoken etc. all have raytracing working. Also this game is steamdeck certified so it should handle proton/wine well!

[A Disembodied Intelligence]

Hello, I can't play the game.
It doesn't recognise my PS5 controller, so I have to use Steam Input instead but that comes with its own host of problems (including no controller audio).
Please fix this if you can! I understand it works on PC GamePass but I don't have that.

edit - And I followed your big picture guidelines and it didn't change anything or fix this issue! :(

[Skál]

So I did some tinkering around and figured out the reason why the game crashes for me; it was AMD adrenalin 24.7.1, which was supposed to fix issues for certain people so I guess I had the reverse issue. Rollbacked to 24.6.1 after testing and it's working perfectly fine now. Hope this helps someone.

[CcKass]

Originally posted by 叶璇儿:

unsupported graphics card.
please read the system requirements for details.
RTX 3080 is not supported
atomiclnt64 on descriptor heap resource supported
？？？？？？？？？？？

same issue here, mine is NVIDIA GeForce GTX 1660 Ti and ran into the same error, cant even launch :(

[Iggy]

The game crashes every time I check the 3D models in the ema panels.
That would be fine, but the game started crashing at random times after the poison swamp. Now it crashes every level, sometimes several times before I can finish it. I had no issue with any of the other RE Engine games at much higher settings, I had to lower Kunitsugami to low level and it still crashes every half hour or so, while RE4 and Dragon Dogma 2 didn't crashed a single time.

Ryzen 7 7700, Geforce RTX 4800, 32 Go ram.
Pay your QA staff, this game is the worst technical mess since the GFW days.

Also, "send us the crash report", but where?

[Lernuk]

The game crashes before first boss, when I checked the ema panels and a third time in less than 2 hours ...
Ryzen 7 5800X, Radeon RX 6950 XT, 16Go ram.

[ResidentVegaPlayer]

Originally posted by Lernuk:

The game crashes before first boss, when I checked the ema panels and a third time in less than 2 hours ...
Ryzen 7 5800X, Radeon RX 6950 XT, 16Go ram.

EDIT: Further update

Uninstalling my AMD driver via DDU and doing a full, clean, installation of the latest driver fully resolved all issues and gave me an fps boost. I had just updated it via AMDs Adrenaline built in updater which just updated it over my old drivers.

Only issue that persists is that my fps dips whenever I enter Yoshiro's tents at the bases. I go from about 100-120ish fps down to 56ish..

[SkacikPL]

Originally posted by Arcane:

There is no way to use the Charged Bow abilities on PC (Butterfly shot, Pinnacle shot, etc)

There is, just hold the mouse scroll button. Works without any issues on my end.

[SmashbrothaX]

The charge archer shot just completely stopped working. I had it when I started the game. Now it won't work. I've tried several of the charged shot upgrades. I've even uninstalled/reinstalled the game

[Critical Rocket]

Just to add in case someone from CAPCOM is checking. I get crashes when looking at the Ema plaques though not always. Seems to be random. So far after playing two levels and the first boss it has worked but I am worried this will become an issue further in.

[VGShrine]

Enabling DLSS Frame Generation crashes the game. Playing on a RTX4090.

[jincloud[KOR]]

First of all, I have tried all the things in the notice, and I am writing this reply because the game does not run. The main symptom is that when I press Start Play, the mouse pointer moves and then becomes unresponsive. After about a second, the Start Play button becomes active and the game does not run.

Operating System: Windows 11 Home 64-bit (10.0, Build 22621) (22621.ni_release.220506-1250)
Language: Korean (Regional Setting: Korean)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: X570 AORUS ELITE
BIOS: F31 (type: UEFI)
Processor: AMD Ryzen 7 5800X 8-Core Processor (16 CPUs), ~3.8GHz
Memory: 32768MB RAM
Available OS Memory: 32714MB RAM
Page File: 14904MB used, 19857MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, no HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.5.9
DxDiag Version: 10.00.22621.3527 64bit Unicode
Card name: NVIDIA GeForce RTX 3080 Ti
Manufacturer: NVIDIA
Chip type: NVIDIA GeForce RTX 3080 Ti
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 28442 MB
Dedicated Memory: 12086 MB
Shared Memory: 16356 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.634766,0.340820), Green(0.299805,0.612305), Blue(0.143555,0.047852), White Point(0.312500,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: LG QHD
Monitor Id: GSM771E
Native Mode: 2560 x 1440(p) (59.951Hz)
[AppRender]
WindowMode=0
FrameRate=1
Vsync=0
MovieResolution=1
FSR3=0
RayTracing=0
RenderingMethod=0
ImageQuality=0
TextureQuality=0
TextureFilterQuality=0
MeshQuality=0
AntiAliasQuality=0
ShadowQuality=0
ShadowCache=0
AmbientOcclusion=0
Bloom=0
LensFrare=0
SSRefrection=0
SSSSSetting=0
Tessellation=0
WoodenQuality=0
DistantViewShadowQuality=0
VolumeFogQuality=0
DLSS_SuperResolution=0
DLSS_FrameGeneration=0
DLSS_ReflexLowLatency=0
HDRmode=0

[Render]
[RenderConfig]
[Render/Adapter]
[Render/Display]

The above details are for my home PC, and for my office computer, I am using amd 5950x, RTX 4090, 64GB memory, and for the monitor, I am using dell U3223QE, dell U3219Q. The symptoms are the same as my home PC, the steam deck is working, and my laptop ROG STRIX G18 G814JV-N6024 memory 32gb model is working well. Please make it run smoothly at the office and at home.


You can reply to the above question, and if you ask for an official email or detailed information, I will send you an email.

[Dust_Bin_Gaming]

Two updates you've released for this game, and 2 times now (on XBox) that your 'update' just resets the files. Progress wiped out. No 'continue', no 'load game', just straight back to New Game only.... after a good 10 hours of play the first time! All preferences reset. EULA agreement reset. My console has plenty of room left on it (most of a TB!). All other games update just fine. Yours is the only one having issues. And no Cloud Save options to restore from...

https://steamcommunity.com/app/2510710/discussions/0/4521136683850110360/ https://steamcommunity.com/app/2510710/discussions/0/4521135313687999287/

[CcKass]

Originally posted by 叶璇儿:

unsupported graphics card.

please read the system requirements for details.

RTX 3080 is not supported
atomiclnt64 on descriptor heap reource supported
？？？？？？？？？？？

I had the same issue as u before, today i finally able to launch the game after I updated my window 10 (version 20h2) to window 10 (version 22h2), maybe you can try looking into it
Seems like this game required a more updated DirectX 12 to play