Couldn't log in.

[cyberbillp]

Can't even start this stupid game.
EDIT: Eugen fixed me up, or fixed their servers or what ever. It works now.

[mom's sphagetti]

What problem you got?

[cyberbillp]

I installed, it tested my video, gave me a login screen, I created an account and entered my software key. All good up to this point.

Then it went back to the login screen after creating my account, and now it won't let me log in.

Nor will it send me my login (stupid but thought I would try), nor will it accept me resetting the password, it says login or password is wrong. I have credentials I use for games, and I entered them correctly.

And yet, can't log in, can't reset, doesn't send me emails. Screw it. I spent over a half hour trying to register/login and it's broke.

[Z_Man]

did you try reinstalling the game?

[cyberbillp]

Not yet. I visited the support forums and they are awash with server login issues. Pretty shoody. I'm just asking to negate my purchase and issue wallet credit.

[Delta Dagger]

You're barking up the wrong tree. You need to go through steam support itself. I'm glad I was gifted this; Eugen is pretty incompetent and lazy. I anticipated this after AirLand Battle.

So, if you want a refund, go through steam support and ABOVE ALL ELSE be polite. Steam policy needs to be update when it comes to this kind of stuff, but I get the inkling the staff understands and sympathizes with you in thise case.

To be certain, Eugen is on my do not buy list since I had the same issues you are having. They can't even model half of their units correctly.

[cyberbillp]

Thanks man. I was pretty straight forward in the steam support request. Here's hoping they can help.

[mom's sphagetti]

Well good luck with the no refund policy, I couldnt even have refunds with games that wouldnt launch.. I hope you get your refund / get the game working

[cyberbillp]

Thanks. As I wait for a reply from support, I'm redownloading/installing. Can't hurt to try.

[mom's sphagetti]

Didnt you receive some kind of activation email from eugen? I did when I made an account.

[cyberbillp]

nope

[Songbird]

If you didn't get an e-mail you failed to create an account. Maybe try to create it again. I bought it a few days ago and everything worked.

Reinstalling the game won't help.

I wouldn't give up on this game because it is (despite what I heared on these forums before I purchased it) an excellent strategy game.

[ŊЏ | Shifu]

The problem is on your end, there are currently zero server issues lol.

Most likely, your firewall/antivirus is blocking the game .. disable them and retry.

[cyberbillp]

If that were the case, why won't it send me an email? Yes, checked spam folder.

[cyberbillp]

Turning off avast didn't help. When I try to register a second time, it says my cd key is in use. When I try to recover my login with my yahoo address, it says email does not exist. When I try to recover to gmail (correct) it says Email Sent. But it never arrives.

[Songbird]

Originally posted by cyberbillp:

Turning off avast didn't help. When I try to register a second time, it says my cd key is in use. When I try to recover my login with my yahoo address, it says email does not exist. When I try to recover to gmail (correct) it says Email Sent. But it never arrives.

Post your issues into the official tech support forums:

http://forums.eugensystems.com/viewforum.php?f=92&sid=a151b1f66cc5990d71f018b8d27b7b2e

If they don't help within a reasonable time talk to steam support about the issue. I got a game refunded because the dev outright refused to talk to me, but you need to show em that you tried to get it to work.