Graphics lockup?

[Kanthier]

Wargame RD used to run fine, but after one of the updates while back it started to have this issue where I'd start a skirmish and the game would load the map fine, but shortly into the match the visual graphics would freeze.

The game continues running normally, I can even interact with the menus, I just can't SEE that I'm doing so (verified via in-game audio and other players in multiplayer). The mouse moves, but everything else on the game's window is visually frozen.
The game tabs out normally and tabs in mostly normally (mouse becomes Windows pointer on tab out and doesn't change back to the Wargame pointer on tab back in), but this still doesn't affect the issue.

The only thing which does affect the issue is varying Graphics settings. Setting everything to minimum buys me about 10min of playtime before the freeze occurs. Setting graphics to max (except a few things like clouds, which I haven't bothered with turning on) means it freezes around 1-1.5 seconds into the match.

This includes DirectX9/11 selection, Hardware Instancing, and Windowed/Windowed Fullscreen/Fullscreen
This is a long-running issue (tho the game worked originally) across multiple graphics card drivers including up-to-date as of yesterdary and game reinstalls (~1yr, maybe 2 from initial issue cropping up; I gave up trying to fix it at the time)
The entire Wargame folder in Saved Games has been wiped with no effect on the issue

[Edit: I'll add what has been tried so far;
Verify&repair (no effect)
Reinstall, wiping both the Saved Games folder and the Profile in Userdata (with Cloud disabled overall)*
Changing graphics settings* from high to low (prolongs period of working game, but only to ~5min from 1.5-3 seconds)
Changing between Windowed/W.Fullscreen/Fullscreen (no effect)
Singleplayer Skirmish/Multiplayer
Graphics Driver update (A lot of them)
Disabling my second monitor (no effect)
Various maps]

CPU: I7-8700k
RAM: 32GB
GPU: RTX 2070 (24GB gpu memory, 8GB VRAM)
Windows DirectX: DirectX 12
Win 10 Home 64-bit

If anyone has any ideas for causes or a fix, that would be wonderful

[*A [i]very[/i] recent attempt consisted of uninstalling the game, disabling Steam Cloud, wiping the Profile file, installing, starting with Steam in Offline mode, auto-setting graphics (normal settings - very high) except shifting to fullscreen, turning on depth of field, and setting instancing from Hardware Instancing to Automatically Select.
This most recent attempt yielded ~5 min of play despite high graphics settings. I'm unsure of the cause of this difference]

[Sneaky_Beaky]

1. Try running the in-game graphics auto-setting tool. Just leave the settings as the computer selected them and try running the game. There's a slim chance it might arbitrarily fix everything.

2. Try reinstalling with Steam Cloud disabled. Sometimes the cloud saves broken settings/configurations and enforces them. Disabling will give you a much fresher install.

[Kanthier]

Graphics were initially set using auto-setting (and on several occasions during troubleshooting)
I tried reinstalling with Steam Cloud disabled, but it just reinstalls the Steam Cloud data anyway.
evidence: All my decks were saved despite wiping them after the uninstall

[Sneaky_Beaky]

I'm assuming you're able to play other games and that otherwise everything is functioning nominally. So then the cause is narrowed down. The system isn't at fault. The game itself isn't at fault since most people can use it. So it must have to do with, how your system, is interacting with the Wargame software, on some level; like the OS or GPU and drivers, or perhaps pertinent to how Steam is running the software on your system.

So I mean, any additional details would help. Like, did you just upgrade to Windows 10 when the problem started? Do you remember any other specific things that might point us towards the answer?

I seen this thread;
https://steamcommunity.com/app/251060/discussions/0/558753804527652515/

Maybe running in windowed mode could give you some temporary playability while solving the greater issue.

Also, I've seen a lot of people posting about doing the graphics settings for Wargame through your GPU management software. Personally I use AMD so I don't know the process for your card. It might be fruitful for you to investigate idk.

Additionally, there's two ways to disable Steam Cloud, firstly overall, and secondly specific to the game. Overall you go to "Steam," "Settings," "Steam Cloud," and disable the checkbox. Specific to the game, you scroll to the game in library, right click, select "Properties," go to the "Updates" tab, and then unclick the box marked "Steam Cloud."

Otherwise, you could try this, but, it's unlikely they'll respond;

https://www.eugensystems.com/contact-our-support/

[Kanthier]

Originally posted by F@ntasy:

I'm assuming you're able to play other games and that otherwise everything is functioning nominally. So then the cause is narrowed down. The system isn't at fault. The game itself isn't at fault since most people can use it. So it must have to do with, how your system, is interacting with the Wargame software, on some level; like the OS or GPU and drivers, or perhaps pertinent to how Steam is running the software on your system.

So I mean, any additional details would help. Like, did you just upgrade to Windows 10 when the problem started? Do you remember any other specific things that might point us towards the answer?

I had been running Win10 for a while already when the problem initially cropped up, but it may have been around the time of a graphics driver update? Maybe? I recall trying to roll back the driver, but I don't remember if that helped at the time (I don't think it did)

I seen this thread;
https://steamcommunity.com/app/251060/discussions/0/558753804527652515/

Maybe running in windowed mode could give you some temporary playability while solving the greater issue.

That sounds like a *similar* problem, though they had it much more intermittently than I am.
I've tried Windowed Fullscreen, but not straight-up Windowed. I didn't think there would be a difference between them mechanically, but at this point it's probably worth a shot
[edit: nope, regular Windowed mode didn't change a thing]

Also, I've seen a lot of people posting about doing the graphics settings for Wargame through your GPU management software. Personally I use AMD so I don't know the process for your card. It might be fruitful for you to investigate idk.

Additionally, there's two ways to disable Steam Cloud, firstly overall, and secondly specific to the game. Overall you go to "Steam," "Settings," "Steam Cloud," and disable the checkbox. Specific to the game, you scroll to the game in library, right click, select "Properties," go to the "Updates" tab, and then unclick the box marked "Steam Cloud."

Otherwise, you could try this, but, it's unlikely they'll respond;

https://www.eugensystems.com/contact-our-support/

I'll give that way of disabling Steam Cloud a shot assuming Windowed doesn't fix it (doubtful).

I don't think that support form even works; the submit button doesn't appear to do anything when I fill out the report. I've also started a topic to the EugenSystems tech support forum two days ago, but apparently your first two posts require Moderator approval before they actually *post*, which still hasn't happened yet...

[edit:]
So, after poking into globally disabling Steam Cloud, I tried the following: uninstalling the game, disabling Steam Cloud, wiping the Profile file, installing, starting with Steam in Offline mode, auto-setting graphics (normal settings - very high) except shifting to fullscreen, turning on depth of field, and setting instancing from Hardware Instancing to Automatically Select.
This most recent attempt yielded ~5 min of play despite high graphics settings. I'm unsure of the cause of this difference

[Phobos]

Have you tried windowed full screen? worked for me although i got a completely black screen while the game was still running. I have a RX5700 and Ryzen 3700x

[Kanthier]

Originally posted by Phobos:

Have you tried windowed full screen? worked for me although i got a completely black screen while the game was still running. I have a RX5700 and Ryzen 3700x

Originally posted by Ddraig:

This includes DirectX9/11 selection, Hardware Instancing, and Windowed/Windowed Fullscreen/Fullscreen

Originally posted by Ddraig:

I've tried Windowed Fullscreen, but not straight-up Windowed. I didn't think there would be a difference between them mechanically, but at this point it's probably worth a shot
[edit: nope, regular Windowed mode didn't change a thing]

Nope.

[Enigmatic]

Try without Auto Settings. Ignore that and set it custom. Also try to do without Nvidia drivers as a control measure. Nvidia drivers are notoriously buggy.

[Kanthier]

Originally posted by chykka:

Try without Auto Settings. Ignore that and set it custom. Also try to do without Nvidia drivers as a control measure. Nvidia drivers are notoriously buggy.

I did. I manually set everything to low/disabled. All it did was buy me 5-10 minutes of play time.

[Gibinator]

I'm having the same issue, I haven't loaded the game for a few weeks but just tried it out and its doing exactly what you describe.

[Kanthier]

Originally posted by Gibinator:

I'm having the same issue, I haven't loaded the game for a few weeks but just tried it out and its doing exactly what you describe.

I've contacted Eugen tech support through here, through Eugen forums, by email, and by their (nonfunctioning) support form and still haven't received a reply to any of the methods. Not even a "We received your message and are looking into it". It seems like Wargame:RD is abandonware at this point

[Enigmatic]

Originally posted by Ddraig:

Graphics were initially set using auto-setting (and on several occasions during troubleshooting)
I tried reinstalling with Steam Cloud disabled, but it just reinstalls the Steam Cloud data anyway.
evidence: All my decks were saved despite wiping them after the uninstall

Never use auto setting bro. Flash your system and drivers. Might be because you are on new GPU 2070.

[Kanthier]

Originally posted by Thug4Lyfe:

Originally posted by Ddraig:

Graphics were initially set using auto-setting (and on several occasions during troubleshooting)
I tried reinstalling with Steam Cloud disabled, but it just reinstalls the Steam Cloud data anyway.
evidence: All my decks were saved despite wiping them after the uninstall

Never use auto setting bro. Flash your system and drivers. Might be because you are on new GPU 2070.

Did. This has been an ongoing problem across MANY different versions of the graphics drivers. Not sure what you mean by "flash your system" though. There's a lot of parts to the system

[DasaKamov]

They probably mean "Flash your BIOS", because that's the only thing that can be "flashed" in a computer. ;)

[Enigmatic]

You may have pci-e settings in bios to mess with. But try purging your video driver and re-installing. Try an older stable version rather then the newest first.
Try going to device manager (Right click on PC in file explorer) Then go to display device and properties. Uninstall it, download the driver installer you want before just in case. Hold shift when you hit shutdown. Turn back on and install new driver then reboot again. Might help.