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just unplug your controller and restart the application, plug in the controller again and you should be good.
this has happened to me a few times and sometimes you only have to either unplug or restart the application but there have been times where i had to unplug it before restarting inputmapper for it to help
you can even check if this is the issue by opening up "windows controllers"
there's a shortcut to it in inputmapper under the drop down menu "tools", you'll find "windows controllers" at the top
and if you've got more controllers in that menu than you got plugged in, thats the issue
and there are other controllers than the usual console controllers
this helps when inputmapper glitches out on my end at least.
it should disconnect the original controller when it connects the emulated controller even if you do it the other way around, and it does most of the time, but every now and then this happens.
if this doesn't work try rebooting your pc with the controller unplugged, start the app and then plug it in. i doubt you'd have to reboot and all that, i've never had to but i guess in a worst case scenario things could lock up and need a reboot.
open up windows controllers under the tools drop down menu in inputmapper, there you can see when plugging in a controller if it disconnects the physical controller and connects the emulated one. if both controllers are connected you need take the steps mentioned above.
or at least thats what solves this issue on my end.