Reporting Bugs

[YCG]

Hello, potentially troubled knight!

Thank you for playing Shovel Knight! If you happen upon any technical issues during your adventure, the absolute best way to get in touch is by emailing us at:

[e-mail]

While we monitor the community here as best we can, email is still the best way to reach us and get a quick response. The more information we have about your environment and system, the faster we can pinpoint and ultimately solve the problem!

On Windows, the best way to get us this information is with the DxDiag utility. To run the utility press WindowsKey+r, type dxdiag, and hit enter. Once open, click "Save All Information". Either attach the generated text file to the email, or copy and paste the contents into the email itself.

[Ian]

Originally posted by God Hybrid:

Hello! Bodyswap mode is not fully supported in Russian language. The sprites change, but the dialogue remains the same, set to default sex. Will it be supported in the nearest future? I can provide you with needed translations if needed.

Sorry, but text changes for Body Swap is only supported when playing in English.

[Tassimmo]

Not really a bug, but rather some translation issues with German in Showdown. I never had any problems with the other games, but Showdown has some issues.
e.g. the feat for Tinker Knight (win by throwing an opponent into a pit with the definitely intentional trip) is missing the detail about the trip in the german translation.
I had to giggle when I finished Showdown today and got a draw. Both "Unentschieden" (same results) and "Ziehe eine Karte!" (Draw a card) is "Draw" in english. When having a draw in any Showdown match, it says "Zieh!" instead of "Unentschieden." Maybe you didn't give Mr. Klischewski enough context with this one, as "Draw a card" happens in King Knight. ;)
As I said, nothing too critical, but still worth to be mentioned.

[Ian]

Originally posted by Tassimmo:

Not really a bug, but rather some translation issues with German in Showdown. I never had any problems with the other games, but Showdown has some issues.
e.g. the feat for Tinker Knight (win by throwing an opponent into a pit with the definitely intentional trip) is missing the detail about the trip in the german translation.
I had to giggle when I finished Showdown today and got a draw. Both "Unentschieden" (same results) and "Ziehe eine Karte!" (Draw a card) is "Draw" in english. When having a draw in any Showdown match, it says "Zieh!" instead of "Unentschieden." Maybe you didn't give Mr. Klischewski enough context with this one, as "Draw a card" happens in King Knight. ;)
As I said, nothing too critical, but still worth to be mentioned.

Thank you for reporting this! We'll be sure to get it revised in the next update.

[AdamYCG]

Originally posted by MrCrungle:

I'll repeat this here, as I don't think the devs are checking the standalone game forum for bug reports (https://steamcommunity.com/app/1116780/discussions/0/1735506111079221133/):

Originally posted by myself:

There is a bug in the second Joustus house, Cavern of Joustus. The puzzle games you play that you have to solve in one move; the first puzzle has more than one possible way of creating an expected win condition (you make one move, and the result after the opponent moves is you have two gem spots and they only have one). This wouldn't be a problem, but I found the way I was solving it just triggered a lose message and to try again, even though I definitely won based on the rules. I eventually found a second win condition move that the game liked. But yeah, I think that needs to be looked at. Either allow any win condition to actually win, or re-arrange the puzzle to only have one solution.

And dummy me, I didn't take screenshots, so if a dev could post a screenshot of the initial board configuration, I can indicate what winning move I found didn't actually win the puzzle.
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But yeah, there's a bug there where you can end in a winning situation but still receive the fail message and have to re-try.

Do you have a screenshot of the board where you placed the card for the win condition? Would be helpful to see how the board is set up to see how we should take a look at it.

[AdamYCG]

Originally posted by madsen:

Oh, I just managed to fix it. Turns out that you have to exit Steam before deleting config.vdf!

So if your game crashes on start-up through Steam but not when you start it outside of Steam, do this:
* Exit steam (like, Steam > Exit, don't just press the X in the top-right corner)
* Navigate to Steam\config (f.x.: c:\Program Files (x86)\Steam\config)
* Delete or rename config.vdf (I renamed mine to config.vdf.ignore)
* Start Steam and log in again
* Enjoy Shovel Knight

Glad it worked! We actually finally discovered the source of this as there were two bugs hiding out but causing the same symptom. Should finally be fixed in the next patch.

Originally posted by Hutch:

Just had a softlock: after finishing Croaker's first puzzle in the third joustus area, I was still able to move about during his dialogue. After it finished, all music stopped and dashing only moved right. Talking to Croaker again played his dialogue then locked all controls.

Guessing the game was confused about whether I was in a cutscene or not and so should have control, but I was in the wrong spot to play the animation of King knight jumping into the seat to play.

We discovered the source of the problem and this will be resolved in the next patch. It was an interesting one, for sure! Sorry for the trouble!

Originally posted by ＭａRｔｙＳｅｎｉｏR:

Not so much a bug but maybe an oversight. In King of Cards, when I got to the "treasure level' behind the secret path after the Iron Whale, I decided to hop to the right of the screen to see if there was a secret there before digging for the treasure in the middle.

This, to my sadness, exited the level for me, saved immediately and I couldn't access it again.

Maybe you could prevent players from walking to the exit before opening the mound? This game normally encourages curiosity but now I felt I was punished for it. I know it's a small thing but as a "completionist" that did feel like a real downer.

Thanks for reading.

We've had a lot of reports about this and so I'll be forwarding this info over to the devs to see if we can do anything about it.

Originally posted by Paul Dirac:

Originally posted by Doc:

Jouster Cavern, first card puzzle from Toader has multiple possible solutions, but it can only accept one determined way of playing it.

Can confirm.

https://steamcommunity.com/sharedfiles/filedetails/?id=1938760390

Sorry for the confusion! These puzzles need to have two conditions met:
1) You have to have the most Gems
2) You cannot make more the one move

In the screenshot you provided, you meet condition 1 but not condition 2. Both must be met to win. That was the intended goal for these puzzles (plus teaching you how new card types worked). If there's an inconsistency with how this operates. feel free to let us know about it!

:)

[Cakeyeater]

On the Windows 10 version i keep getting random slow downs. The game will run slowly for random intervals in all modes, and then goes back to normal speed. This has never happened pre-King of Cards. Also, tweaking visual settings doesn't seem to fix this, it seems to happen regardless of my settings.

[AdamYCG]

Originally posted by Cakeyeater:

On the Windows 10 version i keep getting random slow downs. The game will run slowly for random intervals in all modes, and then goes back to normal speed. This has never happened pre-King of Cards. Also, tweaking visual settings doesn't seem to fix this, it seems to happen regardless of my settings.

I know this is gonna be a generic kinda message but I have to be sure:

* make sure your video/audio drivers are up-to-date
* make sure the game is running on your integrated graphics card and not your dedicated one (i.e.: running on your intel HD 4000 vs NVIDIA GEFORCE)
* Disable vsync on your graphics cards


Hope that helps!

[DPLS]

Not a bug in the game but something strange on steam. I have unlocked the achievement 'Creep' for Plague Knight which required to watch all of Mona's dance. That shows correctly in the game and the game page on steam in English. However, changing the language of steam interface may cause a wrong name and description of that achievement. It turns to 'Bomb Economy' which I haven't done, but the icon is still for 'Creep'. I have tested simplified Chinese, traditional Chinese, Japanese, Korean and it all have that problem. That may misguide me when I want to turn back and unlock some achievements I missed before. Steam is running on Windows10 64- bit system. Thanks for reading and I know you have improved the localization of King of Card which I mentioned in one of the discussion. Great job!

[AdamYCG]

Originally posted by DPLS:

Not a bug in the game but something strange on steam. I have unlocked the achievement 'Creep' for Plague Knight which required to watch all of Mona's dance. That shows correctly in the game and the game page on steam in English. However, changing the language of steam interface may cause a wrong name and description of that achievement. It turns to 'Bomb Economy' which I haven't done, but the icon is still for 'Creep'. I have tested simplified Chinese, traditional Chinese, Japanese, Korean and it all have that problem. That may misguide me when I want to turn back and unlock some achievements I missed before. Steam is running on Windows10 64- bit system. Thanks for reading and I know you have improved the localization of King of Card which I mentioned in one of the discussion. Great job!

Thanks for pointing these out! I also fixed a few in other languages that were also reversed. Please don't hesitate to report these in the future if you find any more - it's a fairly simple fix :)

Do you see the update on your end?

[DPLS]

Originally posted by AdamYCG:

Originally posted by DPLS:

Not a bug in the game but something strange on steam. I have unlocked the achievement 'Creep' for Plague Knight which required to watch all of Mona's dance. That shows correctly in the game and the game page on steam in English. However, changing the language of steam interface may cause a wrong name and description of that achievement. It turns to 'Bomb Economy' which I haven't done, but the icon is still for 'Creep'. I have tested simplified Chinese, traditional Chinese, Japanese, Korean and it all have that problem. That may misguide me when I want to turn back and unlock some achievements I missed before. Steam is running on Windows10 64- bit system. Thanks for reading and I know you have improved the localization of King of Card which I mentioned in one of the discussion. Great job!

Thanks for pointing these out! I also fixed a few in other languages that were also reversed. Please don't hesitate to report these in the future if you find any more - it's a fairly simple fix :)

Do you see the update on your end?

Yes I see that! <3

[FauxFurry]

I keep getting this error every time that I try to boot the game up now:

ycAssert! src\ycFileReader.cpp: 322
if(!(!assertIfNoFile)): ycFileReader::ReadAll(ERROR) Could not open file "fonts/kanji_12_full.fnt"

What is that all about?

[3phemeral]

Originally posted by FauxFurry:

I keep getting this error every time that I try to boot the game up now:

ycAssert! src\ycFileReader.cpp: 322
if(!(!assertIfNoFile)): ycFileReader::ReadAll(ERROR) Could not open file "fonts/kanji_12_full.fnt"

What is that all about?

Try uninstalling and reinstalling. Looks like you're missing a language pack.

[Avniel]

I was playing king knight during the axolotl stage and every time I hit the axolotls the game crashes, the game crash card says "yc Assert! c:?\yc\sk-trunk-code\engine\src\ycSceneFormat.h: 337 if(!(index < GetSize())): press yes to copy this error to your clipboard" and if you press yes or no both result in the game closing

the visual before the game crashes has the axolotls head falling off screen, I just wanna play more of the game and since the level is mandatory I gotta wait until its fixed!

oh and my system is a surface book laptop running with windows 10 the game was working just fine until yesterday !

[Ian]

Originally posted by Avniel:

I was playing king knight during the axolotl stage and every time I hit the axolotls the game crashes, the game crash card says "yc Assert! c:?\yc\sk-trunk-code\engine\src\ycSceneFormat.h: 337 if(!(index < GetSize())): press yes to copy this error to your clipboard" and if you press yes or no both result in the game closing

the visual before the game crashes has the axolotls head falling off screen, I just wanna play more of the game and since the level is mandatory I gotta wait until its fixed!

oh and my system is a surface book laptop running with windows 10 the game was working just fine until yesterday !

Sorry to hear you're encountering troubles.
I'm not able to duplicate your issue, however. You're saying it would crash upon hitting the first Axolongl that you start on right at the start of the stage? Can you try the following:

1) Go to Steam Library, right click Shovel Knight and select properties. Go to Local Files and select "Verify Integrity of Game Files...". Then try the stage opening again.

2) If that doesn't work, I have also restored the previous March build under the new branch "previous".

- Go to Library
- Right Click Shovel Knight: Treasure Trove and select Properties
- Go to the Betas tab.
- Select "previous" from the drop down box.

[olc]

i started new games using the "NGAMEPD" cheat. shovel of hope works perfectly everything unlocked from the get go. specter as well. plague and the king games are bugged. it shows me i have 100% everything unlocked on the loading screen and some games screens. however i cannot change armors, or choose advanced weapons. its like if the game sees me on 25% completion even that everything is unlocked. maybe the cheat is bugged for plague and king gameplay? as well i only get 4 hearts on the king even that i am supposed to get them all