Game keeps crashing and freezing

[Ace]

I bought this weeks humble bundle and got Blackguards 1 and 2 so today I have been trying to play Blackguards and it keeps freezing randomly and sometimes freezes up my pc and I have to restart it. All my drivers and software is up to date I've tried uninstalling and reinstalling but keep getting this note " The crash report folder named 'crash_2015-10-30_182210' next to game executable."

I dont know what else to do I looked online for a possible fix but there's hardly any to do with blackguards. I'm using windows 8.1 64 bit and my pc specs are below.

EVGA Nvidia GeForce GTX 970 FTW ACX 2.0 Graphics Card (4 GB, GDDR5, PCI Express 3.0, HDMI, DVI-I, DVI-D, Display Port, 256-Bit)

Intel Core i5-3570K 3.40GHz SKT1155 6MB

16GB Corsair DDR3 Vengeance Jet Black, PC3-12800 (1600), Non-ECC XMP

Asus P8Z77-V LX Motherboard

Corsair CP-9020078-UK Builder Series 750W CS750M ATX/EPS Semi-Modular 80 Plus Gold Power Supply Unit

[Segoaban_Daedalic]

Hi there, Jester, we'll have a look at it.

[Ace]

Awesome thank you :)

[E2me2t]

I am having the same issue, having to reset my pc each time Quiet often it is stuck saying loading at the end of abattle.

[gennyshark]

Ciao. Also for me. When freeze happens, it is at savegame loads or a scene loads, and I must reset PC. But I have an old XP. Thanks

[Angry Monster]

Litterally having the same problem. Though i am using win 10 64 bit.

Time of this report: 10/31/2015, 14:39:37
Machine name: DESKTOP-S7BLSPS
Operating System: Windows 10 Education 64-bit (10.0, Build 10240) (10240.th1.150930-1750)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7821
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (8 CPUs), ~3.5GHz
Memory: 16384MB RAM
Available OS Memory: 16198MB RAM
Page File: 3260MB used, 12937MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

primary
Card name: NVIDIA GeForce GTX 650 Ti BOOST
Manufacturer: NVIDIA
Chip type: GeForce GTX 650 Ti BOOST
DAC type: Integrated RAMDAC
Device Type: Full Device
Device Key: Enum\PCI\VEN_10DE&DEV_11C2&SUBSYS_36583842&REV_A1
Display Memory: 10087 MB
Dedicated Memory: 1988 MB
Shared Memory: 8098 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: BenQ RL2450H
Monitor Model: BenQ RL2450H
Monitor Id: BNQ7F0E
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Driver File Version: 10.18.0013.5850 (English)
Driver Version: 10.18.13.5850
DDI Version: 12
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 10/2/2015 21:58:10, 15837152 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-5282-11CF-284D-55161CC2C735}
Vendor ID: 0x10DE
Device ID: 0x11C2
SubSys ID: 0x36583842
Revision ID: 0x00A1
Driver Strong Name: oem45.inf:0f066de34ffe38de:Section009:10.18.13.5850:pci\ven_10de&dev_11c2
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

2nd

Card name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_78211462&REV_06
Display Memory: 8211 MB
Dedicated Memory: 112 MB
Shared Memory: 8098 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: ACER X223W (Digital)
Monitor Model: Acer X223W
Monitor Id: ACR0050
Native Mode: 1680 x 1050(p) (59.883Hz)
Output Type: HDMI
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver File Version: 10.18.0015.4256 (English)
Driver Version: 10.18.15.4256
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Not Supported by WiFi driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 7/18/2015 00:34:24, 36681912 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4752-11CF-7267-2E58BBC2C735}
Vendor ID: 0x8086
Device ID: 0x0412
SubSys ID: 0x78211462
Revision ID: 0x0006
Driver Strong Name: oem6.inf:5f63e534dd898f5e:iHSWD_w10:10.18.15.4256:pci\ven_8086&dev_0412
Rank Of Driver: 00D12001

[Segoaban_Daedalic]

Thanks for contributing the infos, we'll have the team have a look at it!

[Angry Monster]

Well i finally got the game to behave on my computer, though i had to jump through a ♥♥♥♥ ton of hoops.

First i had to put the EXE in comapitablity mode with win 8 and give admin rights. This step got me to being able to play in 30 to 1 hour chuncks of time. Then it would still freeze

I had task manger open(cause i need to foce close every time the game locked up) and saw my disk was going crazy but my RAM was not being used. So i checked the paging file in resource and it was getting hit hard.

So I disabled my page file and was able to play 0 problems afterwards.

First i should not have to disable pagefile and or go into captaiblity mode with admin rights to play this game. i have 16 gigs of ram and my PC was not even touching 3 gigs of use.

This is some very poor programing happening here. I can understand a X86 game at least capping out at a 4 gig RAM pull but this is not even coming close to happening. It hits 2 gigs and then auto dumps to the page file.

[Segoaban_Daedalic]

Ok, there is no formal fix to this (known) issue, but there is a series of possible workarounds:

- updating graphic card drivers
- updating display drivers
- deactivating VSync in the graphic card settings, for example in the Catalyst Control Center
- sometimes it is ok to enter "Alt+Enter" to switch to windowed mode. If this helps it will give you a hint which screen resolution can be safely applied.

[Xeransa]

Same issue here and I've just started playing the game and was enjoying it but the game keeps freezing on me, I'm going to have to give the game negative feedback in my review unless there is some sort of easy fix for this soon, my patience is wearing thin...

[BilGor]

Hey I've got same problems , uninstalled purely out of frustration after eating up more than 2 hours trying to get it to work , so no refund but I stumbled across this https://www.youtube.com/watch?v=apNUuC4tKHc
may work for win 10 , I will reinstall at the end of the month and retry it.

[Achilles Myrmidon]

The problem seems to be related to Nvidia drivers. Force the game to run using intel integrated graphics. I can verify this has corrected my crashing problems.

The game still looks about the same running 1366x768 with low settings. Besides I don't play this game for visuals anyways

Cheers :-)

[Shadowecho]

Crashing when loading between battles and towns , the (... ) After the loading just freezes and I have to alt control delete to get back to home screen then restart as I cannot select anything on the screen because I still have the in game cursor .....this is random , sometimes I can play for a hour and sometimes it's happens three times in a row ....played for four agonizing hours so I can't get a refund , running Windows 8 with a Radeon R9 , just browsing the forums this is happening ALOT , just paid 50 bucks for both games ....is Blackguards 2 like this too ?? Kinda disappointed here :(

[DarkKn1ght]

definitely not going to buy blackguards 2, the game itself is fine, but this is very ♥♥♥♥♥♥ programming and support from the developers. The only "fix" I haven't tried yet is deleting the appdata, which I'm not going to do because I'm not starting from the beginning every time I play.

[forestever]

I have the same problem, even worst, it couldn't run at all when I configured it to run with GT 750 M graphic card. After trial and error, I found a solution to resolve this issue, and now it can be ran with GT 750 M configuration.

Hope i can post the screenshots, but I can give you a general idea:
Set BG to run with Integrated Graphic (google)
Run BG
Change the graphic options: VSync is on, Antialiasing is on, Aniso Filtering is on
Save the setting
Back to windows set BG to run with High Performance NVIDA Processor
Change these settings:
Anisotropic Filtering is Application-controlled
Antialiasing - FXAA is Use global setting (Off)
Antialiasing - Mode is Application-controlled
Antialiasing - Setting is Application-controlled
Antialiasing - Off
Vertical Sync is Use the 3D application setting

and viola, it runs perfectly with GT 750 M graphic card
Hope this help.

[PauliG]

I have the same problem - played the game for some time, it crashed from time to time but after a restart worked fine. At some point though I can't do anything. Whichever location I'm trying to load, the game freezes and the restart doesn't help. I've tried changing my graphics card but can't find the option :( Is there a half-decent and straightforward guide I could use? I have an AMD Radeon and Win 8.1 on my laptop.