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Hello there and thank you for contacting SNK User Support.
We're writing to you in relation to your recent inquiry about FATAL FURY: City of the Wolves.
The Fair Play Score will decrease if a match cannot be ended normally for some reason during an online match.
This is mainly the case when a player disconnects during a match, but there may be cases where a player disconnects for various reasons, even if the disconnection is unintentional.
If communication errors occur frequently, please review your communication environment.
However, if you are penalized for disconnecting during a match or for communication errors even though you have no knowledge of such disconnections, we suspect that there may be some kind of problem.
We will inform the relevant department to investigate the suspected problem.
If, as a result of the investigation, there is a flaw in the system, we will consider addressing it in a future update.
Also, We are sorry, but we are unable to take any action such as forcibly removing the penalty.
We are sorry that we cannot promise an immediate improvement, but we appreciate your understanding.
Kind regards,
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SNK User Support
SNK Official Website
https://www.snk-corp.co.jp/us/
* Duplicating, reprinting, and/or quoting the contents of this email is strictly prohibited.
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