System Shuts Down While Playing Lego Marvel

[GAH]

The game causes the system to shut down randomly. Not restart, shut down completely. I have already ruled out overheating, because I monitored the temp while it was being played and when it shut down. GPU was at a steady 65 degrees C. I've had games go up to 80 C without causing a shut down. The CPU is below that.

It does not BSOD, because there are no dump files, and I set it to not restart when a BSOD comes up.

I have scanned for viruses, updated the video card's firmware, cleaned out clutter switched from external to internal hard drives, redownloaded and installed it; you name it. No matter what, it shuts down at random times, usually within half an hour. I'm out of ideas. This doesn't happen on other games and I don't have another system that can run this game.

[BushwalkerSP]

How do you know what the temperature was? I had the same problem with my gaming laptop that shut down when playing games. The game runs full screen how can you monitor GPU temperature? A guess?

[DarthKegRaider]

Pirated copy of Windows? That will do some 'random' shutdowns ;)

[GAH]

I can monitor the temp remotely through MSI afterburner, connected to my tablet with the Android app. It updates every 1 second, so I was able to keep an eye on it the whole time.

And no, my Windows copy is not pirated. By the way, it's Windows 7 64 bit, if that helps at all.

[Terravista]

I have the same problem with my system. It has happened twice so far with no warning at all.

[GAH]

Terravista a écrit :

I have the same problem with my system. It has happened twice so far with no warning at all.

Hmm...well, can you give me your system specs? Processor, RAM amount, hard drive, graphics card, etc... Maybe we can find some similarities and zero in on what's causing this crash.

[Terravista]

Processor: Intel i7 3820
RAM: 16GB
Graphics: nVidia Geforce GTX 770
Hard Drive: Samsung SSD 840 Pro Series 250GB
OS: Windows 7 Ultimate 64bit

[GAH]

Terravista a écrit :

Processor: Intel i7 3820
RAM: 16GB
Graphics: nVidia Geforce GTX 770
Hard Drive: Samsung SSD 840 Pro Series 250GB
OS: Windows 7 Ultimate 64bit

Okay. Mine is the following:

Processor: Intel i7 Q740
RAM: 6 GB
Graphics: Nvidia Geforce GTX 460M
Hard Drive: Unsure of the brand, but it is 500 GB. Not a solid state drive.
OS: Windows 7 Home Premium 64 Bit

Well...the only simarlity is the processor brand, GPU brand, and the Win 7 as the OS. I doubt it's the first and third, so...I'm guessing Nvidia might have something to do with it. The laptop I run it on is from 2010, but it doesn't give me problems and still runs quite well. Like I said, it isn't overheating. Are your Nvidia drivers updated? Mine are, but I'm wondering...maybe we should downgrade the firmware. I've had to do that with another game before.

[Mr. Zik]

I'm experiencing a similar issue. My computer restarts part way into the opening cutscene. I don't think it's a heat problem, as I can play more resource intensive games with no issue. I am using two PS3 controllers, if that makes any difference.

[GAH]

Emperor Z a écrit :

I'm experiencing a similar issue. My computer restarts part way into the opening cutscene. I don't think it's a heat problem, as I can play more resource intensive games with no issue. I am using two PS3 controllers, if that makes any difference.

I have the same type of problem, as I stated above, only mine shuts down completely. I don't think controllers would make any difference, but...honestly, at this point, I'll take anything into consideration. I'm stumped. Could you put your specs up, so we can try to pinpoint the cause?

[Mr. Zik]

Processor: Intel i5 4670
RAM: 8GB
GPU: NVIDIA GeForce GTX 780
HDD: Seagate 1TB
OS: Windows 7 Ultimate 64-bit

The fact that mine restarts instead of shutting down may or may not be significant. Possibly just a difference in how the motherboard handles unexpected shut downs?

[Zerox]

Maybe your power supply is too weak.

[GAH]

Emperor Z a écrit :

Processor: Intel i5 4670
RAM: 8GB
GPU: NVIDIA GeForce GTX 780
HDD: Seagate 1TB
OS: Windows 7 Ultimate 64-bit

The fact that mine restarts instead of shutting down may or may not be significant. Possibly just a difference in how the motherboard handles unexpected shut downs?

I'm still thinking the video card is the culprit. Do you have the most recent firmware from Nvidia installed?

[GAH]

Zerox HALOLZ HAS MICSPAM AGAIN a écrit :

Maybe your power supply is too weak.

No, because I have run much more demanding games on that laptop without any problems whatsoever.

[Nivram]

I'm getting the same issue.

Processor Intel i7 920 @ 2.67 GHz
Ram 12 Gb
GPU Nvidia Geforce GTX 770
nvidia driver version 335.23
HDD: some 1 TB HD
OS: Windows 7 Professional 64 bit

I recently started using JoyToKey to let my gf play using an old controller. I am also pretty sure its not because of heat or PSU issues.

[Doc. todt]

Have the same problem. Can play the game for some time and then the game crash. Use a xbox 360 joystick. Own all the other new Lego games and have no problems with them. My computer is made for playing and i can play all other games. Own over 450 games. I have Windows 7 64bit. I have hat problems before with Windows 7 64bit and runing games. Soo maybe it's windows which is the problem! I don't know. If anybody could help me, i would be very happy.