[IMPOSSIBLE TO BUY] Any type of transac / Xsolla's support no solution

[Ben-Jee]

Hello,

Two days I'm trying to buy this game "Super Early Access".
Credit card---> No pending view with my Bank. Getting my bank advisor within 3 hours is litteraly impossible due to my work hours.
ALL of the possibility of paiment are refused by Xsolla with error 1092.

I joined several times Xsolla's support on chat. They told me to erase cookies, cache, try another web broswer...which I did. They told me to test another type of paiment.... I already told them I tried ALL...

Each time, my email used for transaction is blocked for 24 to 48 hours...So I need to wait... for trying and fail again and again for same reasons...

@ Dev's: you always reply to ask Xsolla's support, but there is no solution for me with us.
Do you have one? Or else I give up bying your game?

[Nordil(Hun)]

errror 1092 should be solved by Xolla. (If you look around a bit on the net, you can find others had this issue with Xolla they logged a ticket and they fixed it for them.)

[Ben-Jee]

Originally posted by Nordil(Hun):

...they logged a ticket and they fixed it for them.)

I already looked on the net for this regular problem with them, but ATM, if I don"t have a screen of a good transaction, they can't do anytihng. Whatever I choose for paiment, I have directly an error page 1092, I don't have the possibility of writing anything.

Has I said, they told me I must wait each time for one or two days, because they can't do anything... asked them four times for a solution, and they don't have one (or don't want to^^)
4 tickets opened for having nothing...
Anyway, thank for your reply, even if it didn't solve the problem :p

[Ben-Jee]

5th time with Xsolla's support just now... First of all, I always ask to the support, before doing anything, if my mail is ok for trying a purchase.


Their answer: You need to wait 24/48hours for retry... FFS... I can't test since 3 days

I told them AGAIN, I can't test because their system blocked me since the night of the 8th...
so I asked them to find a solution... They stopped responding.

Well... fed up with this.... So:

CYA Devs
Cya game
Cya founding support
and no way to see me on Xsolla ever, great experience for a first visit

[Nordil(Hun)]

Originally posted by Ben-Jee:

5th time with Xsolla's support just now... First of all, I always ask to the support, before doing anything, if my mail is ok for trying a purchase.


Their answer: You need to wait 24/48hours for retry... FFS... I can't test since 3 days

I told them AGAIN, I can't test because their system blocked me since the night of the 8th...
so I asked them to find a solution... They stopped responding.

Well... fed up with this.... So:

CYA Devs
Cya game
Cya founding support
and no way to see me on Xsolla ever, great experience for a first visit

Yeah i worked as a Technical Analyst. They are asked to do things in a certain way and follow the steps. So as to say to start the investigation it is likely not happening.
I know i used to solve tons of issues that were solveable with my access level, whereas 60% of such issues my colleagues just escalated. (My favourite was all the person needed to do was uncheck all the checkboxes and colleagues still escalated.)
If i was working there:D I would have tried to solve your problem already likely around the third try, cuz that is when it would have landed by me:D

But sadly we can all actually look forward to experience such attitudes for the upcoming future.

[Rider]

At this point it's unfortunately up to Xsolla to solve the issue on their side, I wish we could do more for you.

[Cibo]

Originally posted by Rider:

At this point it's unfortunately up to Xsolla to solve the issue on their side, I wish we could do more for you.

I have a different error. In my experience Xsolla is not very customer friendly.
Wish there were a Paypal option. That never failed me.

[Cibo]

Meh. Now managed to link google to my paypal to use google pay. Trying it now after solving the error and it doesn't see the registerd paypal and still asks for a credcard/debitcard. Xsolla really sucks.

[Ben-Jee]

Originally posted by Cibo:

Originally posted by Rider:

At this point it's unfortunately up to Xsolla to solve the issue on their side, I wish we could do more for you.

I have a different error. In my experience Xsolla is not very customer friendly.
Wish there were a Paypal option. That never failed me.

Sorry for you too Cibo, but this is a fact:
-Dev's can't do anything with Xsolla
-Xsolla can't do anything for you

So you can do whatever else, except bying and supporting this game ( and playing it btw^^)

[Agrael-]

Join the team man. We are all pissed up about that and there is quite a good chunk of us that can't buy the game and another chunk that was able to buy the game but didin't got it.
So at least you are in a better situation than some.