[support] Failing to launch the game: KERNELBASE.dll error

[WhiteT]

When I press the Play button, nothin happens and after 5 seconds a message with "SalvationProphecy.exe has stopped working" pops up. I've checked the game file cache, deleted the local content and re-downloaded.

I've checked previous threads here and after following the instructions haven't found any local logs. The Windows event viewer has the error reported with the following EventData:

SalvationProphecy.exe
0.0.0.0
53db83e4
kernel32.dll
6.0.6002.18704
5065ccb6
e06d7363
0003fc16
14c0
01d04a475013c230

What can I do?

[WhiteT]

And the OS is Windows Vista 32 bits.

[JabberwockyX]

Sorry for the troubles. Are you running any anti-virus? Avast in particular has caused problems.

[WhiteT]

Only Windows Security Essentials is running. I've tried disabling it just now, but didn't work.

[JabberwockyX]

I have one other player who is experiencing the same issue. I need to figure out what is the common problem with yours and his computer.
Can you run a dxdiag[windows.microsoft.com], click "Save All Information...", and then email me the file it generates?
[e-mail]

[JabberwockyX]

Quick update: I've had 3 reports of this problem now. That's a very small fraction of the people who have bought the game, but there is obviously something there.

The most difficult part is that the crash isn't in Salvation Prophecy code - but rather in a core Windows code (kernel32.dll ). I've seen reports of this issue in a whole bunch of other games and windows apps in general, but it's not clear yet whether it is a problem with the application, or some system problem.

I'm still digging. More to come.
Thanks for your patience.

[JabberwockyX]

I just wanted to update this thread with what I have discovered while researching KERNELBASE.dll crashes.

It appears a very small number of users across many different games and windows programs experience this crash. In the majority of cases where a solution was found, it had to do with the computer system, and not the game. Some common solutions are as follows:

Reinstall the visual studio redistributable:
1. Download this file: vcredist_x86.exe
2. From here: https://backup.filesanywhere.com/fs/v.aspx?v=8c6e6a87606576bcaa69
3. Double click and run it
4. Then try launching the game when it is done.

run sfc.exe /scannow

Update Windows, all redistributables (pay special attention to .Net Framework). Run as an admin if you aren't already

Update your drivers.

Ran a repair install of Win7 this evening and the problem is resolved

Run as a different user (a corrupt windows user profile is a common source of this error).


Here's a list of links to other places/games where this crash is discussed, and may have additional useful info.

Batman: Arkham Origins
http://steamcommunity.com/app/209000/discussions/0/522728814358258419/

Just Cause
http://www.sevenforums.com/gaming/113337-just-cause-2-crashing-before-starts.html

Borderlands
http://gaming.stackexchange.com/questions/78358/borderlands-1-goty-crashing-right-after-splash-screen

Unreal Tournament 3
http://forums.beyondunreal.com/showthread.php?t=202340

Magicka
http://forums.steampowered.com/forums/showthread.php?t=1743644

DayZ
http://forums.dayzgame.com/index.php?/topic/177153-appcrash-kernelbasedll/

Dark Souls
http://forums.steampowered.com/forums/showthread.php?t=2908144

Sims 4
http://www.donationcoder.com/forum/index.php?topic=38578.0;prev_next=prev

Command & Conquer 3
http://www.sevenforums.com/gaming/205129-game-crashes-caused-kernelbase-dll.html

Total War
http://www.twcenter.net/forums/showthread.php?529548-just-got-the-solution-about-appcrash-from-the-module-name-gt-kernelbase-dll

Payday
http://steamcommunity.com.tw/app/218620/discussions/8/611696927922352437/

America's Army
http://forum.americasarmy.com/viewtopic.php?f=46&t=15556

Skype
http://community.skype.com/t5/Windows-archive/Skype-crashes-ntdll-dll-and-KernelBase-dll/td-p/1687877

Outlook
http://community.spiceworks.com/topic/482330-how-to-cure-kernelbase-dll

General kernelbase.dll crashes

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/programs-crash-error-fault-module-kernelbasedll/9fe5d2e7-79d0-42c1-b8dc-51ed8d70f749

http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/random-application-crashes-related-to-kernel32dll/be4b8ce6-151f-4be3-9bbe-f0621e0c2bdf

There are many reasons that result in Kernelbase.dll error or similar errors on your computer. Kernelbase.dll error can be caused by conflicts in the drivers, by some other associated corrupt dll files or by virus invasion. Kernelbase.dll file can be deleted by mistake or accidentally by users or some computer applications, such as antivirus or antispyware. Or its related executables become corrupted.

http://www.dlltool.com/articles/kernelbase-dll-caused-a-breakpoint-error/