UPDATE! INTEL GPU UPDATE FIXED

[UnitedLabelGames]

Hey everyone,

Thank you for your patience while we investigated the intgrated Intel GPU issue. With our latest update, we've resolved the crash on launch!

To ensure a smooth experience, set the Texture Quality to Low before launching the game. However, please note that extended play sessions (over 3 hours) may cause a crash when using Fast Travel. This won’t corrupt your save or block progress.

Read more here: https://store.steampowered.com/news/app/2473480/view/574874632614576157

--------------------------------------------------------------------------------------------

EDIT 3:

Hey everyone,

While we can't guarantee performance on lower-end hardware, we recommend ensuring your GPU drivers are fully up to date, as this can often help with stability and performance:

Intel: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html

Nvidia:
https://www.nvidia.com/en-us/drivers/

AMD:
https://www.amd.com/en/support/download/drivers.html

But to add, if you think you are above spec, please get in touch with your logs as listed below.

--------------------------------------------------------------------------------------------

EDIT 2:

For everyone who feels they meet the minimum spec listed below, are you able to send the log file from this location to [e-mail]

%USERPROFILE%\AppData\LocalLow\Odd Bug Studio\Tails of Iron 2 Whiskers of Winter

--------------------------------------------------------------------------------------------

EDIT:

Please check that you meet minimum specifications for Tails of Iron 2, please find them below:

OS: Windows 10 64-bit
Processor: 2.8 GHz Dual Core CPU
Memory: 4 GB RAM
Graphics: GeForce GTX 660 or equivalent with 2 GB of video RAM
DirectX: Version 11
Storage: 2 GB available space

--------------------------------------------------------------------------------------------

Hello everyone,

We’re aware of an issue that some players are experiencing a Unity crash and want to assure you that we’re treating this as a top priority. Our team is actively investigating the problem and working on a fix as quickly as possible.

We kindly ask for your patience and understanding during this time. If you’re considering leaving a review, we’d appreciate it if you could wait until we’ve resolved the issue – your support means the world to us!

To help us recreate and fix the issue, we need as much detailed information as possible. If you’re experiencing a crash, please reply to this thread with the following details:

Your system specs (CPU, GPU, RAM, and operating system)
How the crash occurs, from our understanding it is when selecting a new save?
Any steps you’ve tried to fix it (e.g., reinstalling, verifying files, etc.)
What controller are you using
Have you updated your graphic drivers

Thank you for your patience and for helping us make Tails of Iron 2 the best experience it can be. We’ll keep this thread updated with any progress or fixes.

[dedallot]

InelCore i5-6300U CPU 2.40GHz 2.50 GHz
RAM 8 GB
System 64 bit

[holoh]

引用自 holoh：

CPU: 12 gen Intel Core i7-12700
GPU: Intel Iris Xe Graphics
RAM: 16gb - 8gb available
OS: Windows 11

Crashes at 3/4, sometimes at full circle. can hear music in background. Using switch controller

Never mind I updated my graphics drivers manually and it works now

[10rattles]

Dell XPS 13 with Snapdragon X Elite
Windows 10 64-bit
16GB RAM
3.4GHz processor
Qualcomm Adreno X1-85 with 8GB
DirectX 12

Loading bar completes after selecting my save file and game immediately crashes just before it loads. It seems like I meet the specs but I get that its a relatively untested processor. The original Tails of Iron works on this laptop though.

[kitty_sencula]

Same problem when I open a save file it crashes or it does an infinte download

My computer informations:
-OS: Windows 11 Pro
-Processor: Intel(R) Core(TM) i5-1035G1 CPU @ 1.00GHz 1.19 GHz
-Memory: 8,00 GB RAM
-Graphics: Intel(R) UHD Graphics
-DirectX: Version 12
-Storage: 29,1 GB available spacea

[Geraldao de Rivia]

are you going to fix this? i was looking forward to the game and when it launches it comes with a problem that several people can't play

[Geraldao de Rivia]

引用自 UnitedLabelGames：

EDIT 2:

For everyone who feels they meet the minimum spec listed below, are you able to send the log file from this location to [e-mail]

%USERPROFILE%\AppData\LocalLow\Odd Bug Studio\Tails of Iron 2 Whiskers of Winter

EDIT:

Please check that you meet minimum specifications for Tails of Iron 2, please find them below:

OS: Windows 10 64-bit
Processor: 2.8 GHz Dual Core CPU
Memory: 4 GB RAM
Graphics: GeForce GTX 660 or equivalent with 2 GB of video RAM
DirectX: Version 11
Storage: 2 GB available space

--------------------------------------------------------------------------------------------

Hello everyone,

We’re aware of an issue that some players are experiencing a Unity crash and want to assure you that we’re treating this as a top priority. Our team is actively investigating the problem and working on a fix as quickly as possible.

We kindly ask for your patience and understanding during this time. If you’re considering leaving a review, we’d appreciate it if you could wait until we’ve resolved the issue – your support means the world to us!

To help us recreate and fix the issue, we need as much detailed information as possible. If you’re experiencing a crash, please reply to this thread with the following details:

Your system specs (CPU, GPU, RAM, and operating system)
How the crash occurs, from our understanding it is when selecting a new save?
Any steps you’ve tried to fix it (e.g., reinstalling, verifying files, etc.)
What controller are you using
Have you updated your graphic drivers

Thank you for your patience and for helping us make Tails of Iron 2 the best experience it can be. We’ll keep this thread updated with any progress or fixes.

please fix it, we just want to play

[Geraldao de Rivia]

o

[Jesayceikage]

CPU: Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.10 GHz;
RAM: 8gb available;
GPU: Intel(R) UHD Graphics;
OS: Windows 11 Pro 24H2;
I'm using a ps4 dualsense controller;
Already updated the intel graphics, reinstalled 3x and continues to crash at the first loading, I initiate the save, do a full circle loading and then occurs the unity error crash.

[Jesayceikage]

引用自 10rattles：

Dell XPS 13 with Snapdragon X Elite
Windows 10 64-bit
16GB RAM
3.4GHz processor
Qualcomm Adreno X1-85 with 8GB
DirectX 12

Loading bar completes after selecting my save file and game immediately crashes just before it loads. It seems like I meet the specs but I get that its a relatively untested processor. The original Tails of Iron works on this laptop though.

Occurs the exactly same thing to me

[Geraldao de Rivia]

引用自 10rattles：

Dell XPS 13 with Snapdragon X Elite
Windows 10 64-bit
16GB RAM
3.4GHz processor
Qualcomm Adreno X1-85 with 8GB
DirectX 12

Loading bar completes after selecting my save file and game immediately crashes just before it loads. It seems like I meet the specs but I get that its a relatively untested processor. The original Tails of Iron works on this laptop though.

with me too

[Parabellis]

引用自 UnitedLabelGames：

EDIT 3:

Hey everyone,

While we can't guarantee performance on lower-end hardware, we recommend ensuring your GPU drivers are fully up to date, as this can often help with stability and performance:

Intel: https://www.intel.com/content/www/us/en/support/articles/000005629/graphics/processor-graphics.html

Nvidia:
https://www.nvidia.com/en-us/drivers/

AMD:
https://www.amd.com/en/support/download/drivers.html

But to add, if you think you are above spec, please get in touch with your logs as listed below.

--------------------------------------------------------------------------------------------

EDIT 2:

For everyone who feels they meet the minimum spec listed below, are you able to send the log file from this location to [e-mail]

%USERPROFILE%\AppData\LocalLow\Odd Bug Studio\Tails of Iron 2 Whiskers of Winter

--------------------------------------------------------------------------------------------

EDIT:

Please check that you meet minimum specifications for Tails of Iron 2, please find them below:

OS: Windows 10 64-bit
Processor: 2.8 GHz Dual Core CPU
Memory: 4 GB RAM
Graphics: GeForce GTX 660 or equivalent with 2 GB of video RAM
DirectX: Version 11
Storage: 2 GB available space

--------------------------------------------------------------------------------------------

Hello everyone,

We’re aware of an issue that some players are experiencing a Unity crash and want to assure you that we’re treating this as a top priority. Our team is actively investigating the problem and working on a fix as quickly as possible.

We kindly ask for your patience and understanding during this time. If you’re considering leaving a review, we’d appreciate it if you could wait until we’ve resolved the issue – your support means the world to us!

To help us recreate and fix the issue, we need as much detailed information as possible. If you’re experiencing a crash, please reply to this thread with the following details:

Your system specs (CPU, GPU, RAM, and operating system)
How the crash occurs, from our understanding it is when selecting a new save?
Any steps you’ve tried to fix it (e.g., reinstalling, verifying files, etc.)
What controller are you using
Have you updated your graphic drivers

Thank you for your patience and for helping us make Tails of Iron 2 the best experience it can be. We’ll keep this thread updated with any progress or fixes.

how would we go about finding these logs?

[GX_Basti]

Processor 11th Gen Intel(R) Core(TM) i7 1165G7 2.80GHz 2.80 GHz
RAM 16,0 GB 15,8 GB avaiable
It crashes after i select a file as soon as the loading screen finishes
controller dragonshock 2.4 G
i updated all the graphic drivers

[Endome]

Intel i5-12450H 2.00GHz
8GB Ram
Intel(R) UHD Graphics
Crashes during in the loadscreen when I start the game.

My laptop runs the first Tails pretty well tho

[Roaquin1886]

The first Tails of Iron runs perfectly on my computer, and since this sequel has the same requirements as the first installment, it should work just as well. I'm still experiencing the Unity Error.

[[GRIM]]

Processador Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
RAM instalada 8,00 GB (utilizável: 7,83 GB)
Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64
Card name: Intel(R) UHD Graphics