WildTangent Response - FATE Has stopped working issue

[76561198103066782]

Greetings from WildTangent!

***UPDATE***
The latest update to FATE appears to have fixed this bug across the board. Please update FATE and your game should work just fine. Bonus: Your saves don't appear to have been corrupted, so for those of you that put in 5 hours of gameplay and hit this bug, you can resume your dungeon crawling.

Thank you all for your patience!
***END OF UPDATE***


First, I want to apologize for the problems some of you have been experiencing. As a gamer myself, there's little that leaves me as frustrated as buying a game and not having it work. The team and I are looking into this to try and isolate the problem and reproduce it, so that we can fix it and get you all playing FATE again as quickly as possible. We did test FATE on Steam on Windows 7 & 8 with 32- and 64-bit systems, and this issue didn’t appear for us prior to launch.

Second, I want to apologize to everyone for the delay in any kind of "official" response. I didn't want to come on the forums and post a bland "we're looking into it ..." message without some kind of helpful update as to what's really going on. So here is what is really going on at WildTangent right now:

• We have been reading ALL your messages and all the troubleshooting you've been doing on your own. It's been extremely helpful, so THANK YOU, particularly to the folks that have been offering suggestions and advice to other players.
  
  
• We have finally gotten this to happen for us in our test harness that we can now use to try and track down the culprit. Unfortunately, the 'bad' save data we got is loading just fine on a debug build, so this may take a bit to really figure out.

What we would like to get from you, our players:

If you have this crash, please post in this thread the following information:

1) OS version, Service Pack, and 32/64 bit.
2) Network connection
3) Installation location for FATE (default for Steam, or do you have a custom location?)
4) exact steps that led to the problem. (eg, "The game loaded fine, I started playing, I saved/exited, and now the game fails on startup with a runtime error")
5) exact description of the error. I realize that "a Runtime error occurred" is a pretty generic message, but I want to ensure that you're all seeing the SAME error.

Please post those messages to this thread, and that will allow us to keep all the data in one place as we work to solve this issue.

I do not currently have an ETA for when this will be fixed, unfortunately. As soon as we have isolated the problem and have a build that we can test internally, I will let everyone know. This is not what any of us (gamers or developers) wanted for the launch of FATE on Steam, and the team and I will do our best to get this bug squashed in a hurry so that you can all get back to playing FATE.

Again, you have my sincere apologies for all of this, and I promise you we are working to get this fixed, tested, and updated as fast as we absolutely can.

[Baby Dash Jump UwU]

Hydraxiel a écrit :

1) Windows 8, 64 bit
2) Normal Wifi connection
3) Purchased through steam (D:\Steam\steamapps\common\FATE)
4) Game has never worked not even once, it crashes on startup.
5) "Fate has stopped working". A problem caused program to stop working correctly. Windows will close the program and notify you if solution is available." message. No other messages.

Please help me....i bought this game and have never been able to even see the start menu.....VERY DISCOURAGED.....help me before i lose interest...ive had this game collectiong cobwebs in my library for about 2 years now :(

radeon nvidia or intel? ive found that they cause different issues

[Hydraxiel]

Intel, stock card from an HP laptop.

[Baby Dash Jump UwU]

Hydraxiel a écrit :

Intel, stock card from an HP laptop.

make sure you update the graphics driver see if that helps

[Hydraxiel]

hmmm okay ill check that right away thanks!

[Baby Dash Jump UwU]

Hydraxiel a écrit :

hmmm okay ill check that right away thanks!

no prob just google intel driver update utility

[JaCKaL]

Using Windows 10 Build 10130, GeForce 970 with current drivers, this game crashed when opening. Based on the symptoms, was definitely issue with attempting low-res fullscreen.

Visited the link earlier in this discussion about fixing "config.dat". It worked for me, but I have three tips for anyone trying to use that method:

First, the ProgramData folder is hidden, so make sure you open the full path (eg. "C:\ProgramData\WildTangent\FateSteam\Persistent"

Second, when you create the "config.dat" file, make sure you set the file type as "All Files" when saving (otherwise, you may accidentally create a file called "config.dat.txt", even if it doesn't *look* like that's the case).

Third, after typing in "FULLSCREEN:0" into the file, follow it up by pressing <Enter> (leaves a blank line at the end of file). The application doesn't appear able to process configuration lines that aren't terminated with a newline.

[DarkGuerilla]

1) Windows 10, N/A, 64 bit.
2) 150MB Download
3) Steam Default
4) Click Launch
5) Screen zooms in/ shrinks to smaller size and Windows pops up a message stating: "FATE has stopped working."

[Baby Dash Jump UwU]

Demichev a écrit :

1) Windows 10, N/A, 64 bit.
2) 150MB Download
3) Steam Default
4) Click Launch
5) Screen zooms in/ shrinks to smaller size and Windows pops up a message stating: "FATE has stopped working."

hasnt worked in anything newer than win7 mate. havent screwed with it in 10. ill mess around and report back

[MasterSqueeze]

1. Windows 10 Home, 64-bit
2. Wireless connection
3. Default steam location
4. Crashes immediately on start.
5. States, "Application error, this game will now exit"

[Baby Dash Jump UwU]

HiddenLuck a écrit :

1. Windows 10 Home, 64-bit
2. Wireless connection
3. Default steam location
4. Crashes immediately on start.
5. States, "Application error, this game will now exit"

see what i said above. the bug from my own view of the code seems to be that its using old unsupported and insecure direct x hooks. and therfore windows blocks it

[Mr. Blue]

1)Windows 10, Up to date, 64 bit
2)Wired connection
3)Default location
4)Game launches, game loads ~ 75% or so and then freezes while still playing the main menu music this only happens with original Fate game as all others work perfectly fine even in fullscreen
5)Says not responding in the title bar from the time the music starts playing. Eventually crashes saying "Runtime error! Program: C:\Program Files(86)\Steam\steamapps\common\FATE\fate.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

Please fix. I need my childhood game back so I can drown myself in fantasy and never emerge from the dark depths of the dungeon in the town of grove.

[Baby Dash Jump UwU]

Mr. Blue a écrit :

1)Windows 10, Up to date, 64 bit
2)Wired connection
3)Default location
4)Game launches, game loads ~ 75% or so and then freezes while still playing the main menu music this only happens with original Fate game as all others work perfectly fine even in fullscreen
5)Says not responding in the title bar from the time the music starts playing. Eventually crashes saying "Runtime error! Program: C:\Program Files(86)\Steam\steamapps\common\FATE\fate.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information."

Please fix. I need my childhood game back so I can drown myself in fantasy and never emerge from the dark depths of the dungeon in the town of grove.

have you tried compatability settings?

[DragonShadow]

1 - Windows 10 64-bit
2 - Wired connection
3 - Windows (c) / Program Files (x86) / WildTangent Games / Games / FATE
4 - Crashes right away. Error:
Application Error
This game will now exit.

Tried changing compatibility. None of them work. Please help me get the game working! Thank you!

[Baby Dash Jump UwU]

DragonShadow a écrit :

1 - Windows 10 64-bit
2 - Wired connection
3 - Windows (c) / Program Files (x86) / WildTangent Games / Games / FATE
4 - Crashes right away. Error:
Application Error
This game will now exit.

Tried changing compatibility. None of them work. Please help me get the game working! Thank you!

so it seems to be an issue with the game detecting screen resolution and such. heres what i did. first disable all compatability options. wont need them. second see if you have a config.dat in C:\ProgramData\WildTangent\FateSteam\Persistent (the programdata file is hidden so if you dont enable hidden folders. ask google if you dont know how) if so open it with notepad and change full screen to 0 the height 800 and width to 600 if it doesnt exist open notepad and enter the following (the fps is there because it needs it there or will error from it not being in the right posistion) save it as config.dat make sure you set the dropdown for file to type to all types or it will still save as a txt.

SCREENWIDTH:1280
SCREENHEIGHT:720
SHOWFPS:0
FULLSCREEN:1

make sure theres an extra blank line at the bottom of the file and save it as config.dat make sure you set the dropdown for file to type to all types or it will still save as a txt. then lastly right click the config.dat in the fate file and hit properties. in the security tab make sure your user has full control checked. if not hit edit and check it for your user. open the game and it should open fine. once at the main menu set your display options to your hearts content and the game should open fine from then on in the settings you chose. best of luck!

[soup]

Sorry for the massive bump but this is still an issue.

1) Windows 7 Enterprise, Service Pack 1, 64 bit
2) Hybrid (Computer to router to wireless router) connection
3) Default but on D:\ and SteamLibrary
4) The game used to work fine. Now only loads to 3/4 and crashes after some time of sitting at 3/4 with music
5) https://gyazo.com/c3e3de8c745e3ebf982ddceadbccaa2b

(
Runtime Error!

Program: ... Files
(x86)\SteamLibrary\steamapps\common\FATE\fate.exe


This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
)