WildTangent Response - FATE Has stopped working issue

[76561198103066782]

Greetings from WildTangent!

***UPDATE***
The latest update to FATE appears to have fixed this bug across the board. Please update FATE and your game should work just fine. Bonus: Your saves don't appear to have been corrupted, so for those of you that put in 5 hours of gameplay and hit this bug, you can resume your dungeon crawling.

Thank you all for your patience!
***END OF UPDATE***


First, I want to apologize for the problems some of you have been experiencing. As a gamer myself, there's little that leaves me as frustrated as buying a game and not having it work. The team and I are looking into this to try and isolate the problem and reproduce it, so that we can fix it and get you all playing FATE again as quickly as possible. We did test FATE on Steam on Windows 7 & 8 with 32- and 64-bit systems, and this issue didn’t appear for us prior to launch.

Second, I want to apologize to everyone for the delay in any kind of "official" response. I didn't want to come on the forums and post a bland "we're looking into it ..." message without some kind of helpful update as to what's really going on. So here is what is really going on at WildTangent right now:

• We have been reading ALL your messages and all the troubleshooting you've been doing on your own. It's been extremely helpful, so THANK YOU, particularly to the folks that have been offering suggestions and advice to other players.
  
  
• We have finally gotten this to happen for us in our test harness that we can now use to try and track down the culprit. Unfortunately, the 'bad' save data we got is loading just fine on a debug build, so this may take a bit to really figure out.

What we would like to get from you, our players:

If you have this crash, please post in this thread the following information:

1) OS version, Service Pack, and 32/64 bit.
2) Network connection
3) Installation location for FATE (default for Steam, or do you have a custom location?)
4) exact steps that led to the problem. (eg, "The game loaded fine, I started playing, I saved/exited, and now the game fails on startup with a runtime error")
5) exact description of the error. I realize that "a Runtime error occurred" is a pretty generic message, but I want to ensure that you're all seeing the SAME error.

Please post those messages to this thread, and that will allow us to keep all the data in one place as we work to solve this issue.

I do not currently have an ETA for when this will be fixed, unfortunately. As soon as we have isolated the problem and have a build that we can test internally, I will let everyone know. This is not what any of us (gamers or developers) wanted for the launch of FATE on Steam, and the team and I will do our best to get this bug squashed in a hurry so that you can all get back to playing FATE.

Again, you have my sincere apologies for all of this, and I promise you we are working to get this fixed, tested, and updated as fast as we absolutely can.

[this first-draft dream of mine]

I *just* bought and started playing this game. It ran fine for the first hour, then it suddenly closed. I'm not sure if I accidentally hit the Exit button instead of Resume or if it closed on its own, but after that is when the crashing started. The game would begin loading up, then crash during the first loading screen. I tried verifying the GCFs, restarting Steam, and loading the game with my internet connection off.

I am using Windows 7 x64, service pack 1, and a wireless connection. FATE is installed in the default location. This is the error message I get:

Problem signature:
Problem Event Name: APPCRASH
Application Name: fate.exe
Application Version: 1.0.0.345
Application Timestamp: 529cc810
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000005
Exception Offset: 00033e3d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 3975
Additional Information 2: 39754351b0d3dac407618a5a0248a6eb
Additional Information 3: 1d5d
Additional Information 4: 1d5d170d97470062b84f72556a044b3a

[StanleyPain]

1. Windows 8 64 bit
2. Normal wi-fi connection with internet access.
3. Install location is the Steam install (ProgramDatax86/Steam/SteamApps/Common/Fate)
4. Game played fine at 1080 resolution for about 15 minutes. I saved, stopped, and when I re-launched the game it crashed while loading (loading bar was about halfway) with a "fate.exe had stopped working" error.
5. The error I get is "fate.exe has stopped working and will shutdown" and then the usual "windows will search for a solution if you want, etc.."

[Cultist]

Egosoft take note... THIS is how you deal with issues and complaints.

[Sephrax]

1. Windows 7 SP1 64-bit
2. Normal LAN (wired) connection to ADSL modem.
3. E:\Steam\SteamApps\common\FATE
4. Game worked fine for 4,5 hours before crashing after selecting Save & Quit. Now it crashes every time I try to launch it at first loading screen or if I'm lucky at the continue game screen (screen where you can see character's level and time played).
5. I only get normal "Fate has stopped working. A problem caused program to stop working correctly. Windows will close the program and notify you if solution is available." message. No other messages.
Checking from Event Viewer I found this:

Faulting application name: fate.exe, version: 1.0.0.345, time stamp: 0x529cc810
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x000344fc
Faulting process id: 0x17c8
Faulting application start time: 0x01cef838948c7e49
Faulting application path: E:\Steam\steamapps\common\FATE\fate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: d74a2b10-642b-11e3-804f-bc5ff479daf3

[TopHat]

Windows 7 SP1 64 bit
Normal wifi
ProgramDatax86/Steam/SteamApps/Common/Fate
Game Crashes everytime I start it up while it’s loading on the loading screen
I get the “Fate has stopped working. A proglem caused program to stop working correctly. Windows will close the program and notify you if solution is available”

From event viewer:

Faulting application name: fate.exe, version: 1.0.0.345, time stamp: 0x529cc810
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x00033e3d
Faulting process id: 0x11cc
Faulting application start time: 0x01cef83ffebbceff
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\FATE\fate.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 40e1c424-6433-11e3-8694-a4badbd7c825

[Pentec]

1. Windows 7 SP1 64-bit
2. Normal LAN (wired)
3. Program Files (x86)\Steam\steamapps\common\FATE
4. Game crashes on the initial loading screen, usually after the music loads. It has also gotten to the character select screen but crashed after trying to continue my save.

[theodnum]

Thank for the answer !
To me it's the same thing than sephrax ( configuration, error, error message,..)
The download was goof, i played about 1 hour, made a save and quit the game, when i quit the game a message error appeared, (same that #5 written by Sephrax) then after wasn't able to open the game again until i used W98 compatibility - I guess there is some troubles with ntdll.dll file - i download it on my laptop a w7 32 bit, i will look at if trouble happen again

[this first-draft dream of mine]

Hang on, it just loaded for me. It recompressed the textures (even though that was supposedly a one-time thing) and reset my settings, but I was able to successfully load my game.

[juanogcx]

Issues are fixed on latest version 1.39b. Just update the game from Steam.

[TopHat]

Originally posted by juanogcx:

Issues are fixed on latest version 1.39b. Just update the game from Steam.

Thank you, it is working now :D

[Prinсe Tofu]

thx u. its workin)

[Black Ram]

Originally posted by pslock:

1. Windows 8 64 bit
2. Normal wi-fi connection with internet access.
3. Install location is the Steam install (ProgramDatax86/Steam/SteamApps/Common/Fate)
4. Game played fine at 1080 resolution for about 15 minutes. I saved, stopped, and when I re-launched the game it crashed while loading (loading bar was about halfway) with a "fate.exe had stopped working" error.
5. The error I get is "fate.exe has stopped working and will shutdown" and then the usual "windows will search for a solution if you want, etc.."

Got the exact same problem (and im useing Windows 8 [64 bit] too)
I got to pay for ca. 2 hours, then next time i tried to start the game, it crashed when it was to show the main menu.

[StanleyPain]

New update seems to have fixed the problem for me. Thanks much for working on a fix for this.

[Ruusaan]

Edit: Sorry about this, I missed the part where posts in this thread have to be about this specific crash

[FarfyPossum]

Sorry if this is in the wrong thread...

Hi There & thanks for such a professional and helpful response. Just thought I would share that this game is not the only one I've had problems with on Steam. It's just the way it goes... I think we just need to be patient if we want good games on PC & I appreciate all the hard work that goes into it on every level. :-)

1. Windows 7 [64 bit] OS
2. Direct internet connection.
3. Installed in default location for steam games.
4. Starting the game.
5. Game says it's started but no window shows up. Steam log shows I've played 5 hours. This specific problem has happened with one other game on Steam (Lord of the Rings).

Thanks