Hellblade 2 shut down my whole PC after a few minutes

[pepepez]

Hello.
I love this saga, but I can't play it.
I have an AMD 5700XT (it's better than the minimum required), and a Ryzen7 3700X 8-Core, which is also higher than the required.
When I start the game, in the initial cinematic (with low graphics settings), the whole PC shuts down, no freezes, no lag or anything, it just shuts down, like a power cut (my power supply is new, I changed it a week ago). It only happens to me with this game.
Does anyone have any clue what's going on?

[Demystificator]

Check your temperatures.

Some motherboards have max temperature numbers so if you components reach it, it might shut down to avoid melting.
Some motherboards have custom numbers but usually its around 100°C.

[5ean5ean]

Sounds like an issue with your PC. Games crash, they dont shut down your PC.

Check your temps or PSU.

[MrEWhite]

Bad PSU or temperatures causing a shut down.

[RichtigKlasse]

It's not Hellblade 2 shutting your PC down, it's a hardware misconfiguration or failure.

[pepepez]

I arlready checked Temperatures, they are normal like when i run other games, the higer i saw was like 70º. The PSU is new, I checked with the old one and have same behavior. All the drivers are up to date, everything looks fine.

[tempestary]

Damn. My setup is almost the same (except for the CPU, it's Ryzen 5 3600), crashes my PC as well at the same spot.

[/^^\461|[ 834||]

You know when I had a very similar problem to this after a long while of trouble shooting it turned out to be loose RAM sticks.

Pro-tip: Take out your RAM and GPU then put them back in. I would bet that this is the problem before PSU issues as they are rare, plus more noticeable, and temp changes don't go that fast.

Reinstall the RAM and GPU, I have the same GPU and CPU as you and 16GB of RAM

[NewBlood]

This is a long shot, but maybe your GPU is drawing too much power from your motherboard & PSU, causing it to reset when rendering a graphically demanding game. You're sure your GPU is being supplied with enough power from your new PSU, right?

Try using AMD Adrenaline Edition, Performance -> Tuning tab -> GPU tuning Enabled -> Max Frequency (%), to adjust/underclock your GPU's clock frequency to somewhere between -30 to -50%, effectively underclocking it and reducing power draw.

If the game now runs normally, then we've at least isolated the GPU as the culprit.

Cheers.

[MAup]

Have you checked the wattage matches maxloads for cpu + gpu?

[pepepez]

Originally posted by /^^\461| 834|_|_:

You know when I had a very similar problem to this after a long while of trouble shooting it turned out to be loose RAM sticks.

Pro-tip: Take out your RAM and GPU then put them back in. I would bet that this is the problem before PSU issues as they are rare, plus more noticeable, and temp changes don't go that fast.

Reinstall the RAM and GPU, I have the same GPU and CPU as you and 16GB of RAM

I have reinstalled both GPU and RAM, and the issue coninues. I have 32GB of ram.

[pepepez]

Originally posted by NewBlood:

This is a long shot, but maybe your GPU is drawing too much power from your motherboard & PSU, causing it to reset when rendering a graphically demanding game. You're sure your GPU is being supplied with enough power from your new PSU, right?

Try using AMD Adrenaline Edition, Performance -> Tuning tab -> GPU tuning Enabled -> Max Frequency (%), to adjust/underclock your GPU's clock frequency to somewhere between -30 to -50%, effectively underclocking it and reducing power draw.

If the game now runs normally, then we've at least isolated the GPU as the culprit.

Cheers.

I tried that, and the game crashes with "fatal error", but the PC dont shut down.
Without that change, it normally have 100-120W, and there is no power peak when it crashes.
I am monitoring the CPU, GPU and RAM metrics, and they are not exorbitant (they are high, as the game consumes quite a lot).

[Demystificator]

Originally posted by pepepez:

I arlready checked Temperatures, they are normal like when i run other games, the higer i saw was like 70º.

Check if your BIOS has the temperature limit turned on and at which temperature.

Try to make your temperatures monitor software to write a file you can read. Cause the "higher you saw" is vague as if its 70°C at the "performance display" from the game menu, I can tell the actual game is much more greedy and it can quickly turn to 90°C especially if your PC is stuck in a corner.

Also what is at 70°C ? GPU ? CPU ? MotherBoard ?

[Ylion]

You´ll need to log the temperatures if you want to make sure it´s not this, as they can jump pretty damn fast. Just looking at them at some random point tells you pretty much nothing.
I had the same problem this very week, for me it was that an update botchered my fan profile so the fan wouldn´t speed up with higher tempratures.

In an older pc I had, the main atx connector wasn´t seated properly, and the pc would restart under extreme stress because it couldn´t hold the required voltage. It was just half a millimeter.
Took me about half a year to figure out Now I make sure to always reseat cables if in doubt.

So yea, it´s either heat or power or a faulty ram if I had to guess.
Stresstest your CPU, test the ram. Once you know where the problem is, you can start figuring out why it is there in the first place.

Edit: Personally I use cpu-z for stresstesting, HWinfo64 to log the temps
I´m sure there are better tools, but these are free and available as portable version, so you won´t have to install anything

[LogaX]

Hello, have you fixed the issue, i almost have the same setup as you and same problem, my pc shuts down when shader rendering, i can't even reach the main menu.

[Star Rain]

This game runs at a million degrees celsius.