Bug Report / 問題回報

[RefiCHL]

Hi everyone!

Really appreciate all your support and feedback. I hope you're enjoying the game! If you have any bug issues, please report them here so I can make sure I don't miss any messages.

When making a report, please include the version number of the game! (It's on the bottom right corner of the main menu.) It helps me determine whether it's a new bug or an old bug that has reappeared.

Thanks again for your help!

- Refi

[kodin]

Originally posted by RefiCHL:

Originally posted by kodin:

v0.3.5 All of the towers disappeared at the end of round 2 of the second level of the Icy Stage, highest difficulty level. Also saw this disappearing tower issue during the Icy Stage in the previous patch, 0.3.4 I believe it was.

Just to confirm, that wasn't caused by the Demon Flame's effect? It randomly destroys 3 towers when it takes damage from monsters.

That is possible! We had the Demon's Flame equipped. Will double check later and update the thread again if I see it happening with a different flame equipped.

[Jay🥸]

v0.3.5
I was using Chunk the Builder. After drill tower drilled a block I built, any new block cannot be built on top of the drilled block position. When building new blocks at that position, it appeared to be chipped away. Maybe it was a weird interaction of Chunk's ability to chip off blocks at existing block locations and the drill tower hasn't removed what Chunk needs to have his ability to work correctly?
Another problem I had was when a cross block with 2 boost tiles was placed with the center of the cross was on top of existing block also with boost tile then one of the boost tile from the cross would be removed. I had a few occasions that this happened and frustrated me.

[Jay🥸]

v0.3.5
Mini shop offers Golden Statue 2 times

[Flakstruk]

Hi,
The wave details is a good add, but in some later stages the list is longer than the window they appear in, cutting parts of some of the text off.

[Kirin]

V0.3.5
Game blue screens every time a map is selected. All progress was lost, attempted the troubleshooting and verified game files with no success.

[RefiCHL]

Originally posted by Kirin:

V0.3.5
Game blue screens every time a map is selected. All progress was lost, attempted the troubleshooting and verified game files with no success.

Hmm...this is the first time I've heard of an issue like this, so I'm not entirely sure what's causing the problem. Did it happen the first time you played the game, or after you had been playing for a while?

Also, could you check if there's a log file at this location?

%USERPROFILE%\AppData\LocalLow\ReficGames\Emberward\Player.log

If you find it, please send it to [e-mail], and I'll take a look to see if there's anything unusual!

[chengjie]

v0.3.5 It seems that the game crashed when I pressed esc to try to unplace the block. I've had this problem two levels in a row.I shared the video of the glitch using steam's screen recording feature, hoping this will help https://steamusercontent-a.akamaihd.net/ugc/29935809108512746/FBB6FC8F2C03ECD5B11915F9FDFC372D8D4D74FB/

[Kirin]

Originally posted by RefiCHL:

Originally posted by Kirin:

V0.3.5
Game blue screens every time a map is selected. All progress was lost, attempted the troubleshooting and verified game files with no success.

Hmm...this is the first time I've heard of an issue like this, so I'm not entirely sure what's causing the problem. Did it happen the first time you played the game, or after you had been playing for a while?

Also, could you check if there's a log file at this location?

%USERPROFILE%\AppData\LocalLow\ReficGames\Emberward\Player.log

If you find it, please send it to [e-mail], and I'll take a look to see if there's anything unusual!

Updating drivers fixed the blue screen. But save data is gone.

[Wayfarer Supreme]

v0.3.5
1. Artifact(神器) Management Feature Request
Q: Could we implement an artifact discard mechanism (active/passive)?
• Active discard: Manual removal via inventory interface
• Passive discard: Automatic replacement when obtaining new artifacts beyond capacity

2. Critical Progression Blocking Bug (Reproducible)
Steps to Reproduce:
a) Acquire all available artifacts
b) Complete a stage with artifact reward conditions
Observed Behavior:
Game enters softlock state
Ambient audio persists
Reward animation triggers but no interaction possible

[Wayfarer Supreme]

Originally posted by Wayfarer Supreme:

v0.3.5
1. Artifact(神器) Management Feature Request
Q: Could we implement an artifact discard mechanism (active/passive)?
• Active discard: Manual removal via inventory interface
• Passive discard: Automatic replacement when obtaining new artifacts beyond capacity

2. Critical Progression Blocking Bug (Reproducible)
Steps to Reproduce:
a) Acquire all available artifacts
b) Complete a stage with artifact reward conditions
Observed Behavior:
Game enters softlock state
Ambient audio persists
Reward animation triggers but no interaction possible

FYI for the reward freeze bug: Force-quit the game (progress saves) but the artifact reward disappears since we're maxed out.

[ZeDuctTape]

Originally posted by RefiCHL:

Just fixed a weird bug that made the game unable to save, and it only happened to some new players. So please update the game and try again if you've experienced:

- The game having same map in every level
- The 'Build A Maze' tutorial repeatedly showing in every round
- Not receiving talent points after finishing a level

Thanks to all the players who sent me reports, allowing me to discover this issue! Sorry for the bad experience and I hope you would enjoy the game after the fix (and the "real" boss fight!)

on V 0.3.5 and still encountering this issue. Started on this version so could not upgrade. Also uninstalled/ reinstalled to attempt to remedy it. Lose progress on everything every time the game exits. I receive the talent points and can unlock/play new levels/ chars. Just lose all of it and start back with nothing/ tutorial every time the game closes.

[RefiCHL]

Originally posted by ZeDuctTape:

on V 0.3.5 and still encountering this issue. Started on this version so could not upgrade. Also uninstalled/ reinstalled to attempt to remedy it. Lose progress on everything every time the game exits. I receive the talent points and can unlock/play new levels/ chars. Just lose all of it and start back with nothing/ tutorial every time the game closes.

It happens when something on the computer prevents the game from writing save data. Could you try running Steam as administrator and then launch the game from Steam?
If that doesn't work, check if your antivirus has any feature that could block write access for the game, and add the game to the whitelist.

You can check if the game is saving properly here:

%USERPROFILE%\AppData\LocalLow\ReficGames\Emberward\SaveData

If saving works after you try the steps above, let me know your game progress, and I can create a save file for you so you won’t have to start over!

[ZeDuctTape]

Originally posted by RefiCHL:

Originally posted by ZeDuctTape:

on V 0.3.5 and still encountering this issue. Started on this version so could not upgrade. Also uninstalled/ reinstalled to attempt to remedy it. Lose progress on everything every time the game exits. I receive the talent points and can unlock/play new levels/ chars. Just lose all of it and start back with nothing/ tutorial every time the game closes.

It happens when something on the computer prevents the game from writing save data. Could you try running Steam as administrator and then launch the game from Steam?
If that doesn't work, check if your antivirus has any feature that could block write access for the game, and add the game to the whitelist.

You can check if the game is saving properly here:

%USERPROFILE%\AppData\LocalLow\ReficGames\Emberward\SaveData

If saving works after you try the steps above, let me know your game progress, and I can create a save file for you so you won’t have to start over!

Appreciate the feedback, but no luck. I launched as administrator, and checked my AV for any files or activities being blocked in the timeframe and nothing at all was touched by it. I also went to the file location of the game which is slightly different than the one you offered but no savedata folder existed. I created one at that directory, but again no luck on any file being added inside of it on another attempt.

[RefiCHL]

Originally posted by ZeDuctTape:

I also went to the file location of the game which is slightly different than the one you offered but no savedata folder existed. I created one at that directory, but again no luck on any file being added inside of it on another attempt.

Does the directory "%USERPROFILE%\AppData\LocalLow\ReficGames\Emberward\" exist on your computer? (You can paste it into the Windows address bar, and it should open the folder.)
The save data is not stored in the same location as the game itself. If you can't find the "ReficGames" folder under "LocalLow", then I guess something else is preventing the game from writing any data to that location.

[ZeDuctTape]

Originally posted by RefiCHL:

Originally posted by ZeDuctTape:

I also went to the file location of the game which is slightly different than the one you offered but no savedata folder existed. I created one at that directory, but again no luck on any file being added inside of it on another attempt.

Does the directory "%USERPROFILE%\AppData\LocalLow\ReficGames\Emberward\" exist on your computer? (You can paste it into the Windows address bar, and it should open the folder.)
The save data is not stored in the same location as the game itself. If you can't find the "ReficGames" folder under "LocalLow", then I guess something else is preventing the game from writing any data to that location.

Apologies, I did not realize there were different directories, that location does exist that you gave me, there is a SaveData folder that was from 1/31 in there. I deleted the SaveData folder, launched admin Steam, launched emberward and a new SaveData folder was created with a file from today. As I exited the game the save file updated again. Then when I launched Emberward I am back to fresh/tutorial again.