Bugs

[FQ_Dom]

Please, share as many details as possible, such as the location where the bug happened or what exactly were you doing when it happened.

Feel free to include screenshots or videos of the issue too.


If you're experiencing any kind of crashes or FPS stuttering, make sure to update your drivers too, as that's what usually helps players to resolve these issues.

[The Cranberry Vampire]

At 12:01 I launched the game and the buttons on the main menu at startup are invisible. literally unplayable. Possibly a native resolution glitch as I have a 1440 monitor. however once i got lucky and clicked the invisible "settings" button, i cannot even change the graphics settings. i understand the concept of early access, but selling a game that you can't even start is like giving a Christmas present that's just a box in wrapping paper. empty and disappointing.

[FQ_Dom]

Originally posted by The Dutch Master:

At 12:01 I launched the game and the buttons on the main menu at startup are invisible. literally unplayable. Possibly a native resolution glitch as I have a 1440 monitor. however once i got lucky and clicked the invisible "settings" button, i cannot even change the graphics settings. i understand the concept of early access, but selling a game that you can't even start is like giving a Christmas present that's just a box in wrapping paper. empty and disappointing.

And what is your screen width, please?

Also, please, make sure to update your drivers, if you don't have them updated.

And if you could send us your dxdiag info so we could investigate, that would really help! Just press Win+R, type dxdiag, and there is a "Save All Information..." option.

[Gokudo31]

do we have to report each bug manually ?
Because the auto bug report with the log filees doesn't seem to work.

[Puji]

Good evening, I also manifest the same bug, but I have all the drivers updated. Can you solve it? I don't want to make a refund.

[FQ_Dom]

Originally posted by Puji:

Good evening, I also manifest the same bug, but I have all the drivers updated. Can you solve it? I don't want to make a refund.

Hello! What is your screen resolution, please? And would you be able to share with us your dxdiag, just as I've described above?

[Puji]

Of course. 1920x1080.

[makesite]

After second launch on title screen. If I press 'Continue' fast enough I'm loaded into the game successfully and everything is fine, but if I stick on the title screen, there's a crash within a few seconds as texture load in. I'm using an ultrawide monitor and DSR, DLSS turned off.

Fatal error: [File:C:\Source\ue5_source\Engine\Source\Runtime\PakFile\Private\IPlatformFilePak.cpp] [Line: 4758]
Retry was NOT sucessful.


0x00007ff69d0e7256 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69d0e8f6f NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c079e27 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c07cb13 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c08182e NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c095d46 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c07c760 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c101864 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c23f6f7 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c238331 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ffc6f277374 KERNEL32.DLL!UnknownFunction []

Crash in runnable thread Background Worker #6

[FQ_Dom]

Originally posted by Puji:

Of course. 1920x1080.

Could you also send us your dxdiag info so we could investigate, please? Just press Win+R, type dxdiag, and there is a "Save All Information..." option.

And the logs as well, if possible. They can be found here:

c:\Users\%username%\AppData\Local\NewArcLine\Saved\Logs\

Originally posted by makesite:

After second launch on title screen. If I press 'Continue' fast enough I'm loaded into the game successfully and everything is fine, but if I stick on the title screen, there's a crash within a few seconds as texture load in. I'm using an ultrawide monitor and DSR, DLSS turned off.

Fatal error: [File:C:\Source\ue5_source\Engine\Source\Runtime\PakFile\Private\IPlatformFilePak.cpp] [Line: 4758]
Retry was NOT sucessful.


0x00007ff69d0e7256 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69d0e8f6f NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c079e27 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c07cb13 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c08182e NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c095d46 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c07c760 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c101864 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c23f6f7 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c238331 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ffc6f277374 KERNEL32.DLL!UnknownFunction []

Crash in runnable thread Background Worker #6

Can you send us your logs, please? They can be found here:

c:\Users\%username%\AppData\Local\NewArcLine\Saved\Logs\

Just upload them to any file-sharing platform, such as WeTransfer or Dropbox and post the link here, please.

[Tesserex]

Empty context menu in inventory

Before you have a companion rightclick anything in the inventory is opening an empty context menu. First I thought the game was stuck because nothing happened and tooltips didnt work anymore.

[makesite]

Originally posted by FQ_Dom:

Originally posted by Puji:

Of course. 1920x1080.

Could you also send us your dxdiag info so we could investigate, please? Just press Win+R, type dxdiag, and there is a "Save All Information..." option.

And the logs as well, if possible. They can be found here:

c:\Users\%username%\AppData\Local\NewArcLine\Saved\Logs\

Originally posted by makesite:

After second launch on title screen. If I press 'Continue' fast enough I'm loaded into the game successfully and everything is fine, but if I stick on the title screen, there's a crash within a few seconds as texture load in. I'm using an ultrawide monitor and DSR, DLSS turned off.

Fatal error: [File:C:\Source\ue5_source\Engine\Source\Runtime\PakFile\Private\IPlatformFilePak.cpp] [Line: 4758]
Retry was NOT sucessful.


0x00007ff69d0e7256 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69d0e8f6f NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c079e27 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c07cb13 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c08182e NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c095d46 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c07c760 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c101864 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c23f6f7 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ff69c238331 NewArcLine-Win64-Shipping.exe!UnknownFunction []
0x00007ffc6f277374 KERNEL32.DLL!UnknownFunction []

Crash in runnable thread Background Worker #6

Can you send us your logs, please? They can be found here:

c:\Users\%username%\AppData\Local\NewArcLine\Saved\Logs\

Just upload them to any file-sharing platform, such as WeTransfer or Dropbox and post the link here, please.

https://we.tl/t-iU71C28Urq
Did not happen the last launch, but there were two-three failures like that before

[Tenno Turian]

I just started it up and... the resolution is WAY bigger than my monitor.

My resolution is 1920x1080 but the game's screen is WAY larger than that and I have NO idea what to do??

[Funreaver]

A very funny bug. :D
I did steal an "Exit" it was the only item to unveil during a pickpocket minigame.

Exit
Common Item
Weight 2 Value 5

[gszman]

So the Mouse click isn't working, when I click on the spot I want to go to it either doesn't work or it goes somewhere else. I Just pressed the Esc key and the game just crashed, Also the mouse click doesn't Align to where I click in the Game, it's the same for when I'm in the Inventory I click on an Item but the pick is off the the top left and not right on the mouse Icon.

[Jon]

Chest piece : Unrestricted voodoo chest. When equipped it removes your trousers. Tried using swindler and green mamba voodoo pants both get removed.

[TheRolfgar]

Walked to the lady in white dress who is in love with the dwarf, I went back to him and told him the first option....then nothing... so i TRIED to walk back to her, but somehow clicked behind her, and got stuck on the terrain behind her model and had to load a save. I'm not sure if the quest was broken, but walking onto terrain and floating there is a problem.

Overall, clicking on things to examine/talk seems hit or miss, literally.