Get a Refund

[eviegrace1903]

How can I get a refund? My kids only played it for 94 minutes, it is past 2 weeks as kids haven't been up since purchasing due to family commitments. How can we refund? It didn't run the best on our family pc as it was.

[The Former]

You can refund the way you normally would: Click the game, find Support, and click "It's not what I expected" to find the refund option. But after two weeks, it's hit and miss whether they'll refund.

[steve silent]

Originally posted by The Former:

You can refund the way you normally would: Click the game, find Support, and click "It's not what I expected" to find the refund option. But after two weeks, it's hit and miss whether they'll refund.

As long as its under 2 hours playtime, they will refund.

[eviegrace1903]

Originally posted by steve silent:

Originally posted by The Former:

You can refund the way you normally would: Click the game, find Support, and click "It's not what I expected" to find the refund option. But after two weeks, it's hit and miss whether they'll refund.

As long as its under 2 hours playtime, they will refund.

They refused on grounds it was over 14 days old, I have sent in a new request. Fingers crossed. This is first time ive had an issue with under 2 hour refund, although I have only had to do it with 2 games before and they was years back.

[Syn[a]]

over 2 hours play time and longer than 14 days in possession. are generally not refunded.

[CharlesK1974]

Refund policy is usually less than an hour of play time and about a week or so after purchase. In that case, you just click on "Help", go to "Steam Support", and state that the product failed to meet expectations before making a refund request, citing reasons from anything to technical issues or frequent crashes or whatever.

[Ghostrider]

as has been said the refund rules are, two hours playtime or fourteen days of ownership which ever comes first.