Graphic card detection issue (GT555M / DELL XPS L702X)

[polo41]

My graphic card (Nvidia GT555M) is not detected as DX11 compliant.

DELL XPS L702X have two graphic card : an inboard Intel graphic card and a nvidia GT555M. I'm using the NVidia software to specify the card for each executable (ex : Tropico5Steam.exe with GT555M).

But the game doesn't Launch : I've got an error message asking for a DX11 graphic card.

Any ideas ?

Thanks.

------------------
System Information
------------------
Time of this report: 5/25/2014, 15:40:39
Machine name: HELLO2
Operating System: Windows 7 Édition Familiale Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: French (Regional Setting: French)
System Manufacturer: Dell Inc.
System Model: Dell System XPS L702X
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz (8 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 8086MB RAM
Page File: 3800MB used, 12370MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04B81028&REV_09
Display Memory: 4095 MB
Dedicated Memory: 3034 MB
Shared Memory: 1061 MB
Current Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Moniteur Plug-and-Play générique
Monitor Model: unknown
Monitor Id: CMO1718
Native Mode: 1600 x 900(p) (60.001Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2455 (English)
Driver Version: 8.15.10.2455
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/19/2011 15:39:54, 8310272 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4256-11CF-1952-B424B7C2C535}
Vendor ID: 0x10DE
Device ID: 0x0DCD
SubSys ID: 0x04B81028
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2455:pci\ven_8086&dev_0116&subsys_04b81028
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

[City Builder]

If I were you, I'd put in an official bug report with Kalypso. I'm just guessing here that there software is not capable of dealing with a dual GPU system like we have and it's only looking at the Intel HD card and telling you that it's not DX11 compatible even though you have an Nvidia onboard as well but it's not noticing that one.

I play this on my desktop but I have two laptops, one of them has an Nvidia GTX 560m which I know will allow me to play, but my smaller more earth friendly laptop has dual, with an Nvidia GTX 660m as well as the Intel HD 4000 so I'm assuming it would also have the same issue you are having as it seems the game simply can't see beyond the first GPU.

[HockeytownGuru]

You need a graphics card that is DX11 compatiable. Without it the game will not work. I found this out the hard way as well. kind of bummed. going to have to wait until next paycheck to get a new graphics card. I have a Nvidia 8600 GT so i'll be upgrading to a Nvidia 500 plus.

[MichaelF]

Originally posted by bezelmike:

You need a graphics card that is DX11 compatiable. Without it the game will not work. I found this out the hard way as well. kind of bummed. going to have to wait until next paycheck to get a new graphics card. I have a Nvidia 8600 GT so i'll be upgrading to a Nvidia 500 plus.

read what he said, he DOES have a compatible GPU but the game tries to run it on his other one

[Unholy Eve]

Originally posted by bezelmike:

You need a graphics card that is DX11 compatiable. Without it the game will not work. I found this out the hard way as well. kind of bummed. going to have to wait until next paycheck to get a new graphics card. I have a Nvidia 8600 GT so i'll be upgrading to a Nvidia 500 plus.

Kind of bummed that a 6 year old (proabably older) card doesn't work with T5...wow...

The OP's quoted card is DX11 compatible... http://www.geforce.com/hardware/notebook-gpus/geforce-gt-555m/specifications

Nearly all the Nvidias over the 400 mark are DX11

[City Builder]

This is similar to what happened with the last SimCity game. For people that had dual GPU's, the game would sometimes choose incorrectly to use the Intel HD card instead of the players more powerful Nvidia card. Some players were able to force it to use the Nvidia card instead of the Intel HD GPU and some could not force it so it took Maxis putting out an update to fix it.

Again, I'm going to assume that if you can't force it through the Nvidia control panel then you'll need to contact Kalypso/Haemimont and let them know about the problem as they'll likely be the only ones that will be able to fix this issue for dual GPU laptops.

[Kozzy]

Tropico 5 works with dx11 cards, get with the times

[MichaelF]

Originally posted by Kozzy:

Tropico 5 works with dx11 cards, get with the times

learn to read, HE HAS ONE

[City Builder]

Originally posted by Kozzy:

Tropico 5 works with dx11 cards, get with the times

Good reading comprehension there....

http://www.notebookcheck.net/NVIDIA-GeForce-GT-555M.41933.0.html
The GT 555M that he has is DX 11 compatible:

DirectX DirectX 11, Shader 5.0

Remember kids... stay in school

[polo41]

I've just applied an optionnal windows seven update that i didn't seen before (nVidia - Graphics Adapter WDDM1.1, Graphics Adapter WDDM1.2, Graphics Adapter WDDM1.3, Other hardware - NVIDIA GeForce GT 555M), and it's working!!!
Thank's for yours answers.