Tropico 5 Stop working

[Taohuay]

I've just bought Tropico 5 complete edition but I can't access the game....it keep stop working

////My laptop spec\\\\
MSI GT70 2OC-017US
Intel i7-4700MQ
Geforce GTX770M
RAM 24GB
Windows 8.1 (64bits)

I already updated VGA driver

How can I fix it?

[Skybreaker]

Hi Taohuay.
Please try to download and install the following links:

• Net Framework 4.5.1
  http://www.microsoft.com/de-de/download/details.aspx?id=40779
  
• Visual C++ Redistributable 2010 (ATTENTION: only for 64Bit Operating Systems)
  http://www.microsoft.com/download/en/details.aspx?id=14632
  
• DirectX Webinstaller
  https://www.microsoft.com/en-us/download/details.aspx?displaylang=en&id=35
  
• If the proposed solutions above do not work, please try to fix this error on the Microsoft-supplied NetFramework repair tool, which can be found here:
  http://www.microsoft.com/en-us/download/details.aspx?id=30135

After you have downloaded and installed the above drivers, please run an integrity check of your game files. To do so do the following:

• Right-click on your game in the Steam library
  
• Select 'Properties'
  
• Select 'Check Integrity of Game Cache' from the 'Local Files' tab (this might take several minutes.

Additionally, when using a laptop with an integrated graphic chip, it might be the case that by default this chip will be used, instead of the dedicated graphic cards, which may impact the performance of a game. You can easily change this by doing the following:
- Update the graphic card driver from the link below.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
- Then change the settings as described below:
1. Open your Nvidia Control Panel (right-click on desktop, select Nvidia Control Panel)
2. Select "Manage 3D settings"
3. Select "Global Settings". You will find the option "Preferred graphics processor". Please select "High-performance NVIDIA processor" and save the settings.
4. You will have to reboot your system for the changes to take effect.

-cheers

[Taohuay]

I did everything but It still shows "Stop working"

[Skybreaker]

Hello Taohuay.
So you did everything I have suggestion not even an hour ago already and the problem still exists?
Have you checked and updated all your drivers, graphic card drivers, sound card drivers, windows updates?
Also try running the game in compatibility mode and as administrator.
To do so, please do the following:

• Right-click game .exe and select properties (game exe names Tropico5Steam, can be found by default here:
  C:\Program Files (x86)\Steam\steamapps\common\Tropico 5)
  
• Click the Compatibility tab and then tick the box labelled "Run this program in compatibility mode
  
• Now you can select a Compatibility Mode and select “Windows 7”
  
• Tick the box below "Run this program as administrator"
  
• Click on "OK" to apply the changes and start the game with double click on the game’s .exe.

If all this does not help solving the problem, please contact our support:
[e-mail]
and share all information and details you have and what you have done so far in order to get this sorted, in order for them to get this sorted properly.
-cheers

[Taohuay]

All drivers are up to date

Already run with Windows 7 compatibility and run as administrator

It didn't work as well

[Taohuay]

I can send crash report file (.MDMP) in game directory to you if you want

[Taohuay]

Why no respond? After you told me that you received my DxDiag.txt.....You haven't replied anything....Why?

[Skybreaker]

Hello Taohay.
Please be aware that I am not around 24/7, and the community hub is not a service chat.
I am always busy getting back to each and every player as soon as possible, if possible.
Nevertheless best would be in your case, as I have stated in another thread already, to contact our support
[e-mail]
in order to get this sorted properly. Also you can send all kind of information, including DxDiag, reproduction steps, crash reports and a list of all the things you have done so far to get it fixed.

Last but not least I like to highlight this specific possible fix once again:

Originally posted by Unerde:

When using a laptop with an integrated graphic chip, it might be the case that by default this chip will be used, instead of the dedicated graphic cards, which may impact the performance of a game. You can easily change this by doing the following:
- Update the graphic card driver from the link below.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
- Then change the settings as described below:
1. Open your Nvidia Control Panel (right-click on desktop, select Nvidia Control Panel)
2. Select "Manage 3D settings"
3. Select "Global Settings". You will find the option "Preferred graphics processor". Please select "High-performance NVIDIA processor" and save the settings.
4. You will have to reboot your system for the changes to take effect.

Possibly you just not noticed this yet and you should definitely give this a try.

-cheers

[Taohuay]

I already tried that one....still crashing

[JAG]

I'm thinking latest Nvidia drivers have broken the game.

Try rolling back you Nvidia drivers

[Taohuay]

@Jagen Thank you

I rolled it back to 368.XX and it works

This game isn't compatible to NVIDIA 372.XX Driver

[JAG]

the 2nd half of the year with Nvidia drivers is all about patching for new games and then the 1st half of the following year they fix the bugs lol

[Taohuay]

@Jagen Developer should learn something from you....They still keep telling everyone to update the lastest version of NVIDIA driver

[JAG]

If its a Game ready driver only install it if you have the game it adds support for or it states other fixes that helps your system. All other drivers install if it add fixes that help your system. Nvidia is not perfect so one fix me cause other probs. I tend to keep 3 drivers on my system besides the one I'm using. One driver that helps one game may stuff up another game so sometimes you have to juggle drivers.

[StandatThCz]

lol O_o ... :D funny ...