Multiplayer does not work

[cheese]

I click on the multiplayer button from the main menu. It starts counting up (~14) and I get "An error occured while connecting to the server. Please try again later. Code 'no connection'". This isn't the first time I have seen this. I have seen it for a while now (a few weeks) and have tried a ton of stuff.

I have reinstalled the game countless times.
I have tried restarting my computer.
I have prayed.

Please devs, help me finally play this game online.

[Skybreaker]

Hi cheese,
could you please have another try?
Still the same message 'no connection'?

Additionally, when playing multiplayer, please make sure you that there is nothing restricting or even fully blocking your connection.
So please have a look and check following:

• Check, if you have a stable internet connection. If you are using WiFi, use a wired/cable connection, if possible, to prevent any possible interruptions.
  
• Make sure you have enough bandwidth available. So disabling all downloads, streams, closing all tabs in your browser is recommended and check if no one else in your household might “steal” bandwidth.
  
• Check, if Steam and Tropico 5 is not being restricted/blocked by your Anti-Virus program. Simply set exceptions for both applications.
  
• Check your Firewall/s (Router, Windows Firewall, additional Firewall, e.g. Norton) if exception are set for Steam and Tropico 5 in addition.
  
• There are no specific ports needed to be enabled manually in your router.
  Nevertheless if your Router features the option “UPnP”, we would recommend to enable this option, as it simply enables programs, such as Games in general, which are using multiplayer, to open the ports needed on their own, without opening up huge ranges of ports.
  This also applies and is recommended for console-players.

[cheese]

Hey Unerde,

I found a similar post of the forums and checked all this.


My computer anti-virus and windows firewalls both allow it.
I have even been at someone elses house and been on their wifi, in this situation their multiplayer worked, but mine did not (I ruled out router issues and wifi).

Is there anything I can change in the game files that may help?

[Skybreaker]

Hi cheese,
as you have stated it was working as intented at your friend's house, it seems like being related to your internet.
Is there any other program/software probably restricting your internet/access to the internet?
-cheers