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minimum system requirements
Graphics: nVidia GeForce GTS450 or AMD Radeon HD770 (1024MB VRAM with Shader Model 5.0 or higher)
wtf
You weren't scammed kid, you just didn't read the system requirements LIKE YOU'RE SUPPOSED TO DO WHEN BUYING A NEW PC GAME! You obviously haven't been pc gaming for long and should probably stop now because you have no idea what you're doing.
He doesn't have a videocard that supports DX10.1+ so he's using some old videocard or integrated
Try updating your driver files, as I doubt it's actually the 'not-good-enough-specs' situation here.
Failing that, try uninstalling DirectX and reinstalling it.
That was my fix for Goat Sim. (LOL)
Not the first one.
Bioshock (DX9c was required and most of people still had their cards from 2005. After someone relased a hack for it you could run it for example with X850 but performance was bad and graphics were... how should I put this nicely... ugly).
Just Cause 2 (first DX10 game, still impossible to run on Windows XP and/or with Directx9 hardware)
I know they are giving refunds on the game not working. Try that.
I know it sucks, but it's no ones fault from here. It's all in the game.
Sorry it's not working out.