[FAQ] Troubleshooting & contacting support

[larian_octaaf]

[FAQ] Troubleshooting Dragon Commander & support
Known issues:

1) Issue: The game does not start up and you have a desktop resolution of 1600x900 (or similar 16:9 screen):

Temporary solution A: Start up the game in windowed mode.
download this file:
http://www.larian.com/graphicSettings.lsx

And place it in ..\Documents\Larian Studios\Dragon Commander\
If these folders do not exist, create them manually.

You can now start the game and set it to the windowed resolution of your choice.

Temporary solution B: delete all files in ..\Documents\Larian Studios\Dragon Commander\
This will reset all config and graphics options to default.

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2) When going to combat, the game crashes

Temporary solution A: Set your graphics settings to medium or lower. Texture quality should be medium or lower.

Temporary solution B: if you are playing on a laptop with both intel HD onboard graphics and a mobile graphics card, set your preferred graphics processor to the NVIDIA or AMD card instead of onboard intel.
http://lnv.gy/19KJdI6

When the latest drivers are installed for Intel HD 3000 and above, the game should run on lowest settings.
But in essence, these onboard graphics solutions are not powerful enough to run the game well, so there is always a possibility of issues popping up.

Possible solutions are:
- installing the latest drivers for the Intel HD onboard graphics adapater.
- If you have a secondary graphics card (Nvidia or AMD), you can set it as the primary graphics adapter in the settings of the drivers.
This will allow the game to work faster and possibly without crashing to desktop on loading the combat levels.

If the issue persists, send a mail to [e-mail]

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3) Issue symptoms:
- one third of the screen is white
- you have graphics artifacts/sorting issues
- you have font problems (words missing or letters missing)
- you have very low framerate in the interface or in combat

solution: do not force Anti-Aliasing in your driver settings for our application. Set it to default 3D settings or set it to "application controlled". Do not override AA settings via drivers.

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4) Graphine asserts or list.h asserts when in combat:

Please install these two .dll files?
http://www.larian.com/grGranite.zip

Please extract these files into the following folder:
For steam default installed versions: C:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Shipping

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5) where are the imperial edition files ?

You can find them in C:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Imperial edition

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6) The game crashes after the first loading screen when starting up the game.

Solution: There is probably a corrupted savegame being loaded in. Go to ..\Documents\Larian Studios\Dragon Commander\Savegames and delete all savegames. You can also first backup your savegames first by cutting and pasting them somewhere else. The corrupted savegame is most likely an autosave.

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7) heavy mouse input lag on machines with lowend GPU or onboard solutions:

Set this option :
"RenderDeferred" to 0 in the ..\Documents\Larian Studios\Dragon Commander\graphicSettings.lsx

To do this, find
<attribute id="MapKey" value="RenderDeferred" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="1" type="4" />

and change it to
<attribute id="MapKey" value="RenderDeferred" type="22" />
<attribute id="Type" value="0" type="5" />
<attribute id="Value" value="0" type="4" />

Then save the file. The only thing that changed is the 1 to 0 on the bottom line.

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****************************** Contacting support:

If you encounter difficulties installing or running Divinity: Dragon Commander, do not hesitate to contact our technical support department by email or via the official forum.

Before contacting support, we suggest that you first check our technical support forums: http://www.larian.com/forums/ubbthreads.php?ubb=postlist&Board=59&page=1

Should this not help you, please download and run the following support tool: http://www.larian.com/DDC_SupportTool.exe , which
will create a diagnostic report.
Please send the report.zip generated by the tool to [e-mail] together with the following information:

* Name of the game
* language
* game version (visible in the ingame menu)
* platform (steam, gog.com, larianvault.com)
* Type of problem (In order to help you most effectively please describe the problem as clearly as possible)
* When does this problem occur?

If you have tried suggestions above and the game is crashing, please provide the following info as well:
- press start , then enter "event viewer" into the input box
- a window will open with "windows logs" on the left upper side, press this
- in this list, dragon commander should be present with an error icon and text next to it, click that
- please provide all information under the "general" section at the bottom of the event viewer (starting with "Faulting application name...")

[larian_octaaf]

You can find the imperial edition files in C:\Program Files (x86)\Steam\steamapps\common\Divinity Dragon Commander\Imperial edition

[Foge]

Look guys i have tried every single fix thus far most dont work with steam version. So i give, mabe a patch will come out that will fix it. i have also unistalled and reinstalled the program 3 times with no luck.

the strange thing is i played the game at release for 4 hr on ultra setting no problems. later that day i got exstreamly low frame rate issuse even on minimum graphics setting. then the game started to crash on start up and ever since then i have yet to play this fun game :-(

Also for some reason the support only wants system specs when they should be asking for the crash dump files i sent them both and was given the same fixes that are on the forums that dont work for steam. So good luck with the debugging hope a patch comes soonish :-)

[sukhoj]

I started normal difficulty SP campaign but too easy to changed hard difficulty. problem is not work savefiles in hard difficulty. savefiles is only work in normal difficulty.

My english is broken. sorry

[Khan of Khans]

incorrect multiplayer version.. how do i resolve it;... why not every one is on the same version

[GTG3000]

Yup, exactly this again -
Assertion failed, in "f:\github\grph\graphine\granite\src\list.h" on line 152
Expression "Index < numItems"
In the middle of a ground battle.

[larian_octaaf]

引用自 Mighty Annihilator：

Yup, exactly this again -
Assertion failed, in "f:\github\grph\graphine\granite\src\list.h" on line 152
Expression "Index < numItems"
In the middle of a ground battle.

This issue is being investigated and will be fixed as soon as possible.

引用自 sukhoj：

I started normal difficulty SP campaign but too easy to changed hard difficulty. problem is not work savefiles in hard difficulty. savefiles is only work in normal difficulty.

My english is broken. sorry

We've received some corrupted savegames from players since the new patch and are looking for a fix for this problem right now.

[Blaze]

Do you guys know when the combat will be fixed. My game keeps crashing

[larian_octaaf]

Custom campaign can crash on loading combat. We know the cause and this will be fixed in the next patch.

As for the issue with asserts popping up on screen during combat, this problem is being investigated and will be fixed as soon as possible.

[GTG3000]

Thank you, Octaaf. (although I still don't get what game does between the turns, that loads cpu so much. Any way for me to diagnose that?).

[larian_octaaf]

Strategy AI is calculating possible moves against you and is using your CPU as a tactic to slow you down ;). For now, this is only problematic on DualCore setups, which will also be fixed as soon as possible.

[Blaze]

So the combat crash thing is getting fixed?

[SkebbZ]

After the new patch, whenever I click on the council meeting room and get a cutscene with a proposition to vote yes/no on, the subtitles are gone and there is no way to exit the cutscene. Camera is stuck zoomed in on whatever council member proposes the item.

[Shiro]

I got a black screen when starting multiplayer any solution for that?

[hugsvilleQ]

Help!

Just got this after reading rave reviews only to find it crashes on startup! Looked at the instructions at the start of the thread but cannot download the file to try 'windowed' mode since I'm running this from a laptop with a res of 1600x900.

===
1) Issue: The game does not start up and you have a desktop resolution of 1600x900 (or similar 16:9 screen):

Temporary solution A: Start up the game in windowed mode.
download this file:
{連結已移除}http://bit.ly/184FHUJ

And place it in ..\Documents\Larian Studios\Dragon Commander\
If these folders do not exist, create them manually.
===

Cant use temporary b solution since I can't even fire up the game so these folders have not been created. As for this file, can you please tell me where I can get this and any other advice?

Thanks

[Tegga21]

I still can't choose my resolution. Please fix this.