Founder's Pack linked to wrong primary account

[RunGet2TheChoppa]

I'm moving from playing many hours of Smite 1 on Playstation to Steam for Smite 2. I linked my accounts and thought I understood that I should have my primary account set to the platform I planned to play on in the future. After further research of how account linking works, I now realize I had the wrong primary account selected for my progress going forward, instead of leaving my primary set as my Playstation account with my previous play time. Unfortunately during this time, I purchased my Founder's Edition on Steam, which linked it to the wrong primary account (Steam), and therefore I have lost out on my Divine Legacy rewards and legacy gems (unless I switch primary accounts back to Playstation, which gives me those back but I lose the Founder's Edition purchase).

Is anybody aware of a way to have my Founder's Edition purchase transferred from one linked primary account to another linked primary account? Thanks!

[Xienen]

Originally posted by RunGet2TheChoppa:

I'm moving from playing many hours of Smite 1 on Playstation to Steam for Smite 2. I linked my accounts and thought I understood that I should have my primary account set to the platform I planned to play on in the future. After further research of how account linking works, I now realize I had the wrong primary account selected for my progress going forward, instead of leaving my primary set as my Playstation account with my previous play time. Unfortunately during this time, I purchased my Founder's Edition on Steam, which linked it to the wrong primary account (Steam), and therefore I have lost out on my Divine Legacy rewards and legacy gems (unless I switch primary accounts back to Playstation, which gives me those back but I lose the Founder's Edition purchase).

Is anybody aware of a way to have my Founder's Edition purchase transferred from one linked primary account to another linked primary account? Thanks!

I can absolutely help reconcile this split between your two accounts. First question is, have you made significant progress in SMITE 2 with either of those accounts set as your Primary Account? If you have, then we'll want to make sure we keep that one as the Primary Account forever off into the future, because we can't transfer SMITE 2 progression, but we can move Divine Legacy rewards and/or Founder's Edition contents quickly and easily.

[RunGet2TheChoppa]

Originally posted by Xienen:

Originally posted by RunGet2TheChoppa:

I'm moving from playing many hours of Smite 1 on Playstation to Steam for Smite 2. I linked my accounts and thought I understood that I should have my primary account set to the platform I planned to play on in the future. After further research of how account linking works, I now realize I had the wrong primary account selected for my progress going forward, instead of leaving my primary set as my Playstation account with my previous play time. Unfortunately during this time, I purchased my Founder's Edition on Steam, which linked it to the wrong primary account (Steam), and therefore I have lost out on my Divine Legacy rewards and legacy gems (unless I switch primary accounts back to Playstation, which gives me those back but I lose the Founder's Edition purchase).

Is anybody aware of a way to have my Founder's Edition purchase transferred from one linked primary account to another linked primary account? Thanks!

I can absolutely help reconcile this split between your two accounts. First question is, have you made significant progress in SMITE 2 with either of those accounts set as your Primary Account? If you have, then we'll want to make sure we keep that one as the Primary Account forever off into the future, because we can't transfer SMITE 2 progression, but we can move Divine Legacy rewards and/or Founder's Edition contents quickly and easily.

That's awesome news, thank you! I would lose like 4 hours of progress on the Steam account, so I'm not too worried about that, other than the base Founder's Edition purchase I haven't bought any other skins. So my linked Playstation account would be the primary going forward. What do you need from me for account information/receipts, and how can I send you it securely? Thanks!

[Xienen]

Originally posted by RunGet2TheChoppa:

That's awesome news, thank you! I would lose like 4 hours of progress on the Steam account, so I'm not too worried about that, other than the base Founder's Edition purchase I haven't bought any other skins. So my linked Playstation account would be the primary going forward. What do you need from me for account information/receipts, and how can I send you it securely? Thanks!

Nothing required. I have switched your PlayStation account to be your Primary Account and transferred your Founder's Edition contents from your Steam Account to your PlayStation account.

[RunGet2TheChoppa]

Originally posted by Xienen:

Originally posted by RunGet2TheChoppa:

That's awesome news, thank you! I would lose like 4 hours of progress on the Steam account, so I'm not too worried about that, other than the base Founder's Edition purchase I haven't bought any other skins. So my linked Playstation account would be the primary going forward. What do you need from me for account information/receipts, and how can I send you it securely? Thanks!

Nothing required. I have switched your PlayStation account to be your Primary Account and transferred your Founder's Edition contents from your Steam Account to your PlayStation account.

Wow, thank you so much, I can confirm that everything is there now!