"unable to download subsystem online"

[Vemer]

Hello,
as I mentioned in title - I cannot run the game properly. Anti-cheat runs, there is "Georgia" theme and then I need to LPM to "log-in", then I get red annoucment "
unable to download subsystem online" (I have translated this from Polish language).

I have tried:
- UNCHECK running as administrator.
- RUNNING as administrator. (also "hemingway.exe" and start_protected_game.exe")
- checked the integrity of the game files on steam.
- Unistall and install the game again.
- Run on direct 11 and direct 12.

Using only windows defender. Smite 1 uninstalled; never any problem with other games. Its important to mention, that I could run the game TWICE, first one before 14.01 and second time - YESTERDAY, after I installed the game again. But when I closed the game and run it again - "unable to download subsystem online".

Appreciate any help, thanks.

[Xienen]

Can you please send me a log file? You can find it by hitting Windows+R, entering %LocalAppData%\SMITE2Alpha\Saved\Logs\, and hitting enter. You can either just send me Hemingway.log or send me all of the files in their.

[Grubby]

had the same error today, also was able to run game twice no problem, but now on the login screen i get a notification 'unable to fetch subsystems online' - tho when i run the game with polish language the notification is about wrong login credentials. How can i send You the log files @Xienen?

[Xienen]

Originally posted by Grubby:

had the same error today, also was able to run game twice no problem, but now on the login screen i get a notification 'unable to fetch subsystems online' - tho when i run the game with polish language the notification is about wrong login credentials. How can i send You the log files @Xienen?

Most players use Google Drive or a free file sharing site.

[Grubby]

logs are here:
https://limewire.com/?referrer=48k1433kko

[Xienen]

Originally posted by Grubby:

logs are here:
https://limewire.com/?referrer=48k1433kko

That does not appear to give me an option to download any files.

[Grubby]

no idea why. here's a google drive link, this should work https://drive.google.com/drive/folders/1ZXTiE3aNxLagBKGlpQ-sb1qslXLU3Yjc?usp=sharing

[Ferocius]

Originally posted by Grubby:

no idea why. here's a google drive link, this should work https://drive.google.com/drive/folders/1ZXTiE3aNxLagBKGlpQ-sb1qslXLU3Yjc?usp=sharing

One thing i noticed from your logs is that you have an Nvidia Geforce 1660 Ti 6gb, but the drivers are old.

Driver Version: 516.40 (internal:31.0.15.1640, unified:516.40)

Driver Date: 6-6-2022

[2025.01.28-20.02.20:746][ 0]LogWindows: Gathering driver information using Windows Setup API
[2025.01.28-20.02.23:892][ 0]Message dialog closed, result: No, title: WARNING: Known issues with graphics driver, text: The installed version of the NVIDIA graphics driver has known issues in D3D12.

Please install the latest driver version or switch to a different rendering API.

Would you like to visit the following URL to download the driver?

https://www.nvidia.com/en-us/geforce/drivers/ <--- go and download the latest drivers.

NVIDIA GeForce GTX 1660 Ti
Installed: 516.40
Minimum required: 527.27

[Grubby]

i updated the drivers through nvidia app, thought maybe it was a mistake - after that the smite 2 launcher displays an error about finding the executable file:
https://imgur.com/a/xRZXTlj

i verified the game files using steam, and it did find 1 file missing - but after downloading it there was an error with syncing files on steams's part

i'll just reinstall the game, and get back to You tomorrow with new logs

[Grubby]

Originally posted by Xienen:

Originally posted by Grubby:

logs are here:
https://limewire.com/?referrer=48k1433kko

That does not appear to give me an option to download any files.

ok, i have some news: after updating the drivers through nvidia app i couldn't launch SMITE 2. Reinstalling didn't help - whenever i tried to download it, steam would just say about an error while saving files to the disc - i checked the steamapps/common/SMITE 2 folder, and it was empty.

So i downloaded the game onto my older local disc (it's smaller, hence i didn't want to fill it up with games - that's what the new disc is for), and it worked. THe game launched, and i could log into the game. i have updated the folder with the new logs that generated in the meantime - hope You'll be able to find the cause of the subsystems problem

Originally posted by Grubby:

no idea why. here's a google drive link, this should work https://drive.google.com/drive/folders/1ZXTiE3aNxLagBKGlpQ-sb1qslXLU3Yjc?usp=sharing