⚠️*TROUBLESHOOTING COMPILATION* Start here ⚠️

[Ferocius]

*THIS POST IS CONSTANTLY UPDATED AS ANY NEW SOLUTION IS FOUND AND ADDED*

I decided to create this standalone post of several solutions to technical issues happening to some players. Will keep updating if more solutions come to work.

Let’s start:

Is your Windows user Administrator? Make sure that your Windows user have Administrator privileges. Having a standard/non-admin user could have issues with certain authentications.

Do you use a third party antivirus software instead of the built-in Windows Security Defender? Some third-party security softwares can have issues with games and anti-cheat systems. If you are careful with clicking on links and what you install, you can perfectly manage with the build-in Windows Security Defender and avoid many issues.

Did you joined the Windows Insider Program? The Windows Insider Program is a Microsoft initiative that allows users to test pre-release versions of the Windows operating system. This will install early access builds with many potential issues. Basically, Windows Insider builds often result in incompatible versions of Windows for Easy Anti-Cheat and many other systems.

Clean Steam Download Cache. On Steam go to settings > Downloads > and click on the Clean Cache button. This is another possible fix.

Add the C:\Program Files (x86)\Steam folder to your antivirus exception list. This will tell the anti-virus to leave Steam alone and avoid potential issues. Some games will even load faster.

Rght-click on both the C:\Program Files (x86)\Steam\Steam.exe and the C:\Program Files (x86)\Steam\steamapps\common\SMITE 2\Windows\Hemingway.exe executable > Properties > Compatibility > and check the “Run this program as Administrator” box. This has been proven to fix many player’s issues. Although sometimes it can be the opposite specifically for the Hemingway.exe since the solution for some was to actually uncheck the “Run this program as Administrator“ on the Hemingway.exe so, do your testing. DO NOT leave Hemingway.exe running as administrator if it didn’t fixed it.

Go to Windows Settings > Gaming > Game Mode > Graphics > Add an app (Browse) > C:\Program Files (x86)\Steam\steamapps\common\SMITE 2\Windows\Hemingway.exe > Once added to the list, click on it and select for High Performance. Sometimes Windows decide that your game will use the integrated card instead of the dedicated Nvidia/AMD card and this step fixed this issues.

Run cmd or windows powershell as administrator. Use the Windows search bar for one of these (preferably Powershell since it is a more modern utility) and when the app shows up, right-click on it and Run as Administrator. This is important.

Type the following commands, one by one. Wait for each command to finish its task then continue with the next:

DISM /Online /Cleanup-Image /CheckHealth

sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

This will do a health check for Windows file system and integrity. Just to cover all bases.

Make sure that your Windows Update is all up to date and your videocard drivers too.

Many users are not aware that their videocard drivers are outdated and there are confirmed issues with older drivers that are the direct cause of crashes, games not loading, performance issues, stutter, etc. It is critical to have updated drivers. Another issue that could happen is that automatic driver update might not work as intended, so it is recommended that if you are having issues yet, you do a manual download and “clean” install of fresh drivers.

“Clean Install” is an option during the installation process that will uninstall any older drivers and shader cache, leaving no trail of older software thus preventing any mixup with the new one (clean install will also reset any driver profile configurations you have changed or made, like set max FPS, vsync preferences you changed, etc so you will need to do these again). Here’s the official links for Intel, Nvidia and AMD manual driver downloads:

Intel Drivers: https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

Nvidia Drivers:
https://www.nvidia.com/en-us/drivers/

AMD/Radeon Drivers:
https://www.amd.com/en/support/download/drivers.html

For knowledge and reference: There is an utility called DDU (Display Driver Uninstaller) that can completely wipe any possible trace or left overs of any display driver of your choosing, making sure that there is no issues related to any old drivers left. This must be used very carefully and at your own risk so, educate yourself very well with tutorials and videos before going for it.

Now, having your drivers fully updated, if you didn’t do a Clean Install, manually delete all shader cache (both integrated like Intel and dedicated like Nvidia/AMD videocard) so the games rebuild them all with these latest drivers and there’s no mixup. You can google how to properly delete all shader cache.
(For Nvidia specifically, hold Winkey + R or search “Run” and in the run bar, paste this: %USERPROFILE%\AppData\LocalLow\NVIDIA\PerDriverVersion\DXCache and delete all files in that folder. Those are the shader cache files).

If you have an Nvidia card, try disabling Nvidia Gsync for Smite 2 specifically and limit the framerate to something a bit lower than your monitor refresh rate via driver. If at the end of all these troubleshooting the game runs fine, you can test re-enabling Gsync and see if it works.

Potential fix for EasyAntiCheat error 30005 - Create File Failed with 32

Go to the EasyAntiCheat Folder usually in "C:\Program Files (x86)\EasyAntiCheat".

Delete the "EasyAntiCheat.sys" file.

Start your game again. This will repair/rebuild the file and potentially fix the problem (It is possible that you might need to do a fresh reboot of Windows to do this in case it says that the file is currently in use by a process.)

Check your Windows installation for rootkits. A "rootkit" in cybersecurity is a type of malicious software that provides an attacker with privileged, administrator-level access to a computer system while actively concealing its presence, essentially allowing them to control a machine without the user's knowledge and making it very difficult to detect; the term "root" refers to the highest level of administrative access on a system, like on Unix or Linux machines, while "kit" refers to the collection of tools used to achieve this access. Malwarebytes has a good free anti-rootkit tool:

https://www.malwarebytes.com/solutions/rootkit-scanner

I know there are some programs that heavily interfere with some games and anti-cheat systems. Some i know:

Asus Armory Crate, Asus Aura Sync, RGB Fusion, AVG, Avast, Bullguard Anti-virus, Norton Antivirus, Kaspersky, Corsair ICue RGB Software, Reshade, Wireshark, JoyToKey, Keys2Xinput, sometimes DS4Windows, and there might be more.

(Note: There’s a chance that EAC has or will update somehow to fix these incompatibilities).

Via your videocard drivers, limit the max FPS on Smite 2 to something less than your monitor max Hz.

Right-click on your installed game drive > Properties > Tools > and do both Error Checking and Optimize and Defragment Drive to make sure everything is in order.

As a testing step, on Steam right-click on Smite 2 > Properties > and disable Steam Overlay. This will boost performance but you won’t see the Achievements or Steam friends messages popping or buy Diamonds while the overlay is disabled. Just for testing.

Update your computer BIOS to the latest. Especially if you have an Intel 13th/14th gen processor. This has proven to fix issues with some users.


Check all these, reboot and try again. Hope these helps. Let us know.

[Skinny]

Access denied 0x5 error. Solution = disconnect from work or school account in windows

Cannot change resolution in game(Laptop). Solution = Revert intel graphics driver to previous version OR disable hybrid graphics in BIOS

[Syrianbeast]

This is what I'm getting after about 20hours of playing: Ive tried all of the above mentioned fixes. Anyone else getting this error ?

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000211b109e000

nvrtum64
nvrtum64
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
D3D12Core
D3D12Core
D3D12Core
D3D12
D3D12Core
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
kernel32
ntdll

[Bacteria]

Does anyone's else game freeze once in game and then after maybe 10-12 seconds freezes again and then crashes to desktop?

If yes did you find a workaround for this?

[Godrofest]

Originally posted by Syrianbeast:

This is what I'm getting after about 20hours of playing: Ive tried all of the above mentioned fixes. Anyone else getting this error ?

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000211b109e000

nvrtum64
nvrtum64
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
D3D12Core
D3D12Core
D3D12Core
D3D12
D3D12Core
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
kernel32
ntdll

Same did you manage to fix it?

[squf]

Originally posted by Godrofest:

Originally posted by Syrianbeast:

This is what I'm getting after about 20hours of playing: Ive tried all of the above mentioned fixes. Anyone else getting this error ?

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000211b109e000

nvrtum64
nvrtum64
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
nvwgf2umx
D3D12Core
D3D12Core
D3D12Core
D3D12
D3D12Core
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
Hemingway_Win64_Shipping
kernel32
ntdll

Same did you manage to fix it?

same(((
trying reinstall game

Adding an exclusion of the Steam folder from Windows antivirus did not help me

Resetting nvidia settings also did not help (global)

[Schoki]

Originally posted by squf:

Originally posted by Godrofest:

Same did you manage to fix it?

same(((
trying reinstall game

Adding an exclusion of the Steam folder from Windows antivirus did not help me

Resetting nvidia settings also did not help (global)

I tried everything aswell i watched 2 hours of yt videos in total to try fixing it but nothing helped.

I just bought all foudner stuff today and wanted to try the game but unable to start sadly

[Worfleid]

These are all basic methods of solving problems that may not affect the problems of the game at all. Unreal Engine 5 has a shader cache issue that occurs in a specific way on amd or nvidia. I was able to get rid of the initial freezes in the game by installing a custom driver for amd and changing two parameters in the registry.

Open Regedit.exe, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4d36e968-e325-11ce-bfc1-08002be10318}\0000\UMD - cache settings - "ShaderCache" "30 00" or "31 00" or "32 00 (set it)". (30 00 = disabled / 31 00 = AMD Optimized / 32 00 = Always enabled). Save and restart your PC.

This way, the compilation will happen immediately, and not during the game; it may slightly reduce the overall performance, but it will make it much more stable.

And second

Disable Multi-plane Overlay (MPO) - Got to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm" and create a DWORD32 VALUE called "OverlayTestMode" and set the value to 5.

[xFallenrangerx]

After the new update, i'm now getting the black screen at the apple symbol, then it crashes. I've tried all of the following steps with no luck. Any more recommendations?

[Theodore766]

hi recently I switch to pc (ps5 before ) but in the conquest matchmaking I can only choose the solo lane role. If anyone have a solution to my proble?

[Syrianbeast]

I fixed it, the 2nd pinned post in this discussion fixed it for me and my brother on his PC who was experiencing the same issue.

[Syrianbeast]

Originally posted by Schoki:

Originally posted by squf:

same(((
trying reinstall game

Adding an exclusion of the Steam folder from Windows antivirus did not help me

Resetting nvidia settings also did not help (global)

I tried everything aswell i watched 2 hours of yt videos in total to try fixing it but nothing helped.

I just bought all foudner stuff today and wanted to try the game but unable to start sadly

Originally posted by squf:

Originally posted by Godrofest:

Same did you manage to fix it?

same(((
trying reinstall game

Adding an exclusion of the Steam folder from Windows antivirus did not help me

Resetting nvidia settings also did not help (global)

[Billium Clinton]

Ended up fixing the issue where I was getting booted midgame over and over
I reset my router because of another unrelated issue I had. Issue fixed. Why didn't I think of that before T_T

[QuickSilverVx]

I NEED HELP. when i go to choose my preferred role all it says is solo then i click the arrow and they all change to none and nothing will pop up as far as rolls for lanes on conquest

[Ferocius]

Originally posted by QuickSilverVx:

I NEED HELP. when i go to choose my preferred role all it says is solo then i click the arrow and they all change to none and nothing will pop up as far as rolls for lanes on conquest

This is a in-game bug. The devs are working to fix this.

[BottomTier]

So what happened to bring this issue? It was working fine for me but one day it just stopped working. Was it a windows update? I've noticed my other games (Diablo 4) is doing the same thing.