⚠️*TROUBLESHOOTING COMPILATION* Start here ⚠️

[Ferocius]

*THIS POST IS CONSTANTLY UPDATED AS ANY NEW SOLUTION IS FOUND AND ADDED*

I decided to create this standalone post of several solutions to technical issues happening to some players. Will keep updating if more solutions come to work.

Let’s start:

Is your Windows user Administrator? Make sure that your Windows user have Administrator privileges. Having a standard/non-admin user could have issues with certain authentications.

Do you use a third party antivirus software instead of the built-in Windows Security Defender? Some third-party security softwares can have issues with games and anti-cheat systems. If you are careful with clicking on links and what you install, you can perfectly manage with the build-in Windows Security Defender and avoid many issues.

Did you joined the Windows Insider Program? The Windows Insider Program is a Microsoft initiative that allows users to test pre-release versions of the Windows operating system. This will install early access builds with many potential issues. Basically, Windows Insider builds often result in incompatible versions of Windows for Easy Anti-Cheat and many other systems.

Clean Steam Download Cache. On Steam go to settings > Downloads > and click on the Clean Cache button. This is another possible fix.

Add the C:\Program Files (x86)\Steam folder to your antivirus exception list. This will tell the anti-virus to leave Steam alone and avoid potential issues. Some games will even load faster.

Rght-click on both the C:\Program Files (x86)\Steam\Steam.exe and the C:\Program Files (x86)\Steam\steamapps\common\SMITE 2\Windows\Hemingway.exe executable > Properties > Compatibility > and check the “Run this program as Administrator” box. This has been proven to fix many player’s issues. Although sometimes it can be the opposite specifically for the Hemingway.exe since the solution for some was to actually uncheck the “Run this program as Administrator“ on the Hemingway.exe so, do your testing. DO NOT leave Hemingway.exe running as administrator if it didn’t fixed it.

Go to Windows Settings > Gaming > Game Mode > Graphics > Add an app (Browse) > C:\Program Files (x86)\Steam\steamapps\common\SMITE 2\Windows\Hemingway.exe > Once added to the list, click on it and select for High Performance. Sometimes Windows decide that your game will use the integrated card instead of the dedicated Nvidia/AMD card and this step fixed this issues.

Run cmd or windows powershell as administrator. Use the Windows search bar for one of these (preferably Powershell since it is a more modern utility) and when the app shows up, right-click on it and Run as Administrator. This is important.

Type the following commands, one by one. Wait for each command to finish its task then continue with the next:

DISM /Online /Cleanup-Image /CheckHealth

sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

This will do a health check for Windows file system and integrity. Just to cover all bases.

Make sure that your Windows Update is all up to date and your videocard drivers too.

Many users are not aware that their videocard drivers are outdated and there are confirmed issues with older drivers that are the direct cause of crashes, games not loading, performance issues, stutter, etc. It is critical to have updated drivers. Another issue that could happen is that automatic driver update might not work as intended, so it is recommended that if you are having issues yet, you do a manual download and “clean” install of fresh drivers.

“Clean Install” is an option during the installation process that will uninstall any older drivers and shader cache, leaving no trail of older software thus preventing any mixup with the new one (clean install will also reset any driver profile configurations you have changed or made, like set max FPS, vsync preferences you changed, etc so you will need to do these again). Here’s the official links for Intel, Nvidia and AMD manual driver downloads:

Intel Drivers: https://www.intel.com/content/www/us/en/support/products/80939/graphics.html

Nvidia Drivers:
https://www.nvidia.com/en-us/drivers/

AMD/Radeon Drivers:
https://www.amd.com/en/support/download/drivers.html

For knowledge and reference: There is an utility called DDU (Display Driver Uninstaller) that can completely wipe any possible trace or left overs of any display driver of your choosing, making sure that there is no issues related to any old drivers left. This must be used very carefully and at your own risk so, educate yourself very well with tutorials and videos before going for it.

Now, having your drivers fully updated, if you didn’t do a Clean Install, manually delete all shader cache (both integrated like Intel and dedicated like Nvidia/AMD videocard) so the games rebuild them all with these latest drivers and there’s no mixup. You can google how to properly delete all shader cache.
(For Nvidia specifically, hold Winkey + R or search “Run” and in the run bar, paste this: %USERPROFILE%\AppData\LocalLow\NVIDIA\PerDriverVersion\DXCache and delete all files in that folder. Those are the shader cache files).

If you have an Nvidia card, try disabling Nvidia Gsync for Smite 2 specifically and limit the framerate to something a bit lower than your monitor refresh rate via driver. If at the end of all these troubleshooting the game runs fine, you can test re-enabling Gsync and see if it works.

Potential fix for EasyAntiCheat error 30005 - Create File Failed with 32

Go to the EasyAntiCheat Folder usually in "C:\Program Files (x86)\EasyAntiCheat".

Delete the "EasyAntiCheat.sys" file.

Start your game again. This will repair/rebuild the file and potentially fix the problem (It is possible that you might need to do a fresh reboot of Windows to do this in case it says that the file is currently in use by a process.)

Check your Windows installation for rootkits. A "rootkit" in cybersecurity is a type of malicious software that provides an attacker with privileged, administrator-level access to a computer system while actively concealing its presence, essentially allowing them to control a machine without the user's knowledge and making it very difficult to detect; the term "root" refers to the highest level of administrative access on a system, like on Unix or Linux machines, while "kit" refers to the collection of tools used to achieve this access. Malwarebytes has a good free anti-rootkit tool:

https://www.malwarebytes.com/solutions/rootkit-scanner

I know there are some programs that heavily interfere with some games and anti-cheat systems. Some i know:

Asus Armory Crate, Asus Aura Sync, RGB Fusion, AVG, Avast, Bullguard Anti-virus, Norton Antivirus, Kaspersky, Corsair ICue RGB Software, Reshade, Wireshark, JoyToKey, Keys2Xinput, sometimes DS4Windows, and there might be more.

(Note: There’s a chance that EAC has or will update somehow to fix these incompatibilities).

Via your videocard drivers, limit the max FPS on Smite 2 to something less than your monitor max Hz.

Right-click on your installed game drive > Properties > Tools > and do both Error Checking and Optimize and Defragment Drive to make sure everything is in order.

As a testing step, on Steam right-click on Smite 2 > Properties > and disable Steam Overlay. This will boost performance but you won’t see the Achievements or Steam friends messages popping or buy Diamonds while the overlay is disabled. Just for testing.

Update your computer BIOS to the latest. Especially if you have an Intel 13th/14th gen processor. This has proven to fix issues with some users.


Check all these, reboot and try again. Hope these helps. Let us know.

[Ferocius]

If someone solves their issue with these solutions, please post it here.

[Riflas]

You'll never be a mod.

[Billium Clinton]

Game still sending me back to menu. Oddly enough, running as admin will not let me login, as it is 'sending an empty auth packet' (or something along those lines). Shouldn't even have to play tech support to get the game to work anyways, but oh well..

[Ferocius]

Originally posted by Billium Clinton:

Game still sending me back to menu. Oddly enough, running as admin will not let me login, as it is 'sending an empty auth packet' (or something along those lines). Shouldn't even have to play tech support to get the game to work anyways, but oh well..

Did you do all the other steps posted here?

[Ferocius]

Originally posted by Riflas:

You'll never be a mod.

I’m not interested and nobody is paying me. I’m an old and very ill IT guy who likes to help people out of kindness, hoping that my 30+ years in the technology area would help players solve their end-user problems.

It feels really nice to give knowledge and support without expecting anything back other than an thank you. Try to post something productive instead of hating on someone that is actually trying to provide help.

[The Grimm Reefer]

Originally posted by Riflas:

You'll never be a mod.

Is it so hard to just be nice?

OP thanks for the info, grats on the sticky.

[Firetoy465]

I tried all the steps and the problem still persists.

[JonathanSS]

Originally posted by Firetoy465:

I tried all the steps and the problem still persists.

same, i lost all hope at this point

[Billium Clinton]

Originally posted by Ferocius:

Originally posted by Billium Clinton:

Game still sending me back to menu. Oddly enough, running as admin will not let me login, as it is 'sending an empty auth packet' (or something along those lines). Shouldn't even have to play tech support to get the game to work anyways, but oh well..

Did you do all the other steps posted here?

I've tried all steps. Tried a few other things too (fullscreen/borderless windowed, changing other graphics settings, shutting down other programs in background and even uninstalling some mentioned in the OP, couple other things I can't remember because it was 2-3am). I've kind of given up at this point, prob going to have to wait until full release.

And I bet I won't have my legacy rewards then either; 1,000 hours Smite 1 for nada so far T_T

[Ferocius]

Originally posted by Billium Clinton:

Originally posted by Ferocius:

Did you do all the other steps posted here?

I've tried all steps. Tried a few other things too (fullscreen/borderless windowed, changing other graphics settings, shutting down other programs in background and even uninstalling some mentioned in the OP, couple other things I can't remember because it was 2-3am). I've kind of given up at this point, prob going to have to wait until full release.

And I bet I won't have my legacy rewards then either; 1,000 hours Smite 1 for nada so far T_T

I just updated the post with some details about clean install of drivers, try the new suggestions and see if that helps.

[Billium Clinton]

Originally posted by Ferocius:

Originally posted by Billium Clinton:

I've tried all steps. Tried a few other things too (fullscreen/borderless windowed, changing other graphics settings, shutting down other programs in background and even uninstalling some mentioned in the OP, couple other things I can't remember because it was 2-3am). I've kind of given up at this point, prob going to have to wait until full release.

And I bet I won't have my legacy rewards then either; 1,000 hours Smite 1 for nada so far T_T

I just updated the post with some details about clean install of drivers, try the new suggestions and see if that helps.

Tbh dude reinstalling drivers is just too much. Like I said, I should just be able to hit play and be able to play the game and not have to do all this tech support. My computer is healthy, I have good hardware, my internet is good; there shouldn't be an issue full stop. I'm throwing in the towel and waiting for a major update in hopes HiRez can fix it; but considering it's been this way for me for a couple months now (even though it worked fine at first) and still not having my legacy rewards my hopes aren't too high. GG HiRez

[Josip Broz Tito]

Is anyone alse not having Nvidia DLSS options in menu?
it's just not there..

[Zoddy]

voicechat not working at all. any fixes ?

[HuddledSugar]

does someone have a fix for the fact that is makes my windows not respond?

[Ferocius]

Originally posted by HuddledSugar:

does someone have a fix for the fact that is makes my windows not respond?

There are so many factors that can be causing this, most likely issues directly caused by something on your end. Did you tried the suggestions posted here? For example i saw someone having this exact issue and the problem was a program he had installed, Asus Armory Crate. Please start with the steps here to make sure that you have no interfering software and that your Windows integrity is on check.