CacoDemon Ymir Skin Missing

[Average NoEd Enjoyer]

Firstly, thanks to the Dev team for working so hard. Thanks for transferring my Founders Edition. I played and purchased it originally during closed Alpha. Please could you assist me with my Ymir Skin? :)

[Xienen]

After I fixed up your account an hour or so ago, I discovered an issue with my tool regarding the Cacodemon Ymir skin. For the time being, I am manually adding the skin to players accounts, which I have now done for you, as well.

[Average NoEd Enjoyer]

Thank you so much! :)

[[Fs]Kakku]

i am missing my cacodemon 2 aswell, is it possible to get added on mine?

[Xienen]

Originally posted by FsKakku:

i am missing my cacodemon 2 aswell, is it possible to get added on mine?

Unfortunately, I was not able to find any indication on your account that you purchased the Founder's Edition before F2P (January 15th).

[[Fs]Kakku]

oh that is interesting, as my purchase history says i purchased mine 6th of june 2024. is there a way i can provide you a screenshot or email you?
edit:fixed typo

[[DoN] nVader]

Will these be added automatically at some point?
I am missing mine too, but I feel kinda bad that a Dev has to add them manually one by one.
I'm ok with waiting, but I'd like to know if they arrive at some point.

[Popeh]

I have the same problem did not get my cacodemon ymir bought it may 5 2024.

[Xienen]

Originally posted by FsKakku:

oh that is interesting, as my purchase history says i purchased mine 6th of june 2024. is there a way i can provide you a screenshot or email you?
edit:fixed typo

I've added you on Steam.

[Xienen]

Originally posted by DoN nVader:

Will these be added automatically at some point?
I am missing mine too, but I feel kinda bad that a Dev has to add them manually one by one.
I'm ok with waiting, but I'd like to know if they arrive at some point.

I appreciate the sentiment, but unfortunately there's no automatic way for the system to know when you purchased the Founder's Edition ... only when it was applied to your account. And in cases like yours, even a manual review doesn't turn up distinct evidence of when the purchase was made (until I finally get access to complete purchase history later today).

[Xienen]

Originally posted by Popeh:

I have the same problem did not get my cacodemon ymir bought it may 5 2024.

I found evidence on your account that you had the Founder's Edition prior to F2P, so I've added the skin for you.

[Hysion]

Hi, I’ve recently signed into Smite 2 for the first time during the beta and realized I had not received items for my bundle I had purchased back in April of ‘24 such as my Ymir skin. Please help.

[ViewedTrevor]

Same for me as well. Bought founders edition back in April and don't have the skin on my account either. Any help would be appreciated!

[Just a Man]

I also bought the founders edition prior back April 17 2024. My divine legacy skins also didnt carry over from smite 1 despite finishing it. My hirez account was under the name Moonblazer

[Xienen]

Originally posted by Hysion:

Hi, I’ve recently signed into Smite 2 for the first time during the beta and realized I had not received items for my bundle I had purchased back in April of ‘24 such as my Ymir skin. Please help.

Confirmed and fixed.

[Xienen]

Originally posted by ViewedTrevor:

Same for me as well. Bought founders edition back in April and don't have the skin on my account either. Any help would be appreciated!

I found evidence in your account's history, as well, so I've added the skin for you.