crash windows on start

[Scylla]

hello , when I launch the game , either in direct X 11 or 12 , after the easy anti cheat window , the game doesn't open , and completely crashes windows (task manager not accessible etc etc etc) forcing me to reboot the pc.

[Bossmann]

my screen just stays black after the georgia logo

[cerimi]

Hi guys I installed smite 2 and everytime I run it, it says to me: "Invalid executable path C:\Program Files (x86)\Steam\steamapps\common\SMITE 2\\Hemingway\Binaries\Win64\Hemingway-Win-64-Shipping.exe.". I tracked the path of files and i do not have Hemingway-Win-64-Shipping.exe file. I tried do restart pc, uninstall install and nothing. Every time I install SMITE 2 this file does not exist. Any help would be much appreciated.

P.S. I had no problems running SMITE on this pc.

Thanks!

[Xienen]

Publicado originalmente por Bossmann:

my screen just stays black after the georgia logo

I've heard reports of this happening to several other players and they said leaving the black screen up for several minutes eventually got the game to start. This is because their machine was slowly preloading shaders either due to hardware limitations or because they didn't have an exception added to their anti-virus for the SMITE 2 game directory.

[Xienen]

Publicado originalmente por cerimi:

Hi guys I installed smite 2 and everytime I run it, it says to me: "Invalid executable path C:\Program Files (x86)\Steam\steamapps\common\SMITE 2\\Hemingway\Binaries\Win64\Hemingway-Win-64-Shipping.exe.". I tracked the path of files and i do not have Hemingway-Win-64-Shipping.exe file. I tried do restart pc, uninstall install and nothing. Every time I install SMITE 2 this file does not exist. Any help would be much appreciated.

P.S. I had no problems running SMITE on this pc.

Thanks!

Several other players have run into this same issue and it was their anti-virus deleting the file. You just need to add an exception for the SMITE 2 game directory to your anti-virus.

[Scylla]

Publicado originalmente por Xienen:

Publicado originalmente por Scylla:

I don't know how to proceed :( , I understand that updating the bios is complicated and risky if done incorrectly.

All major motherboard manufacturers have made it incredibly simple the update your BIOS, including Gigabyte. Hardest part is usually finding a USB drive that you can format as FAT32, but if Gigabyte is like MSI, I was able to just drop the BIOS file on my C drive.

I don't want to do anything stupid =/ , to simplify things a future update is planned to correct this?

[Xienen]

Publicado originalmente por Scylla:

Publicado originalmente por Xienen:

All major motherboard manufacturers have made it incredibly simple the update your BIOS, including Gigabyte. Hardest part is usually finding a USB drive that you can format as FAT32, but if Gigabyte is like MSI, I was able to just drop the BIOS file on my C drive.

I don't want to do anything stupid =/ , to simplify things a future update is planned to correct this?

We would absolutely love to, but we're unable to fix a hardware error using software, it's just not possible.

[Scylla]

Publicado originalmente por Xienen:

Publicado originalmente por Scylla:

I don't want to do anything stupid =/ , to simplify things a future update is planned to correct this?

We would absolutely love to, but we're unable to fix a hardware error using software, it's just not possible.

bios updated, still the same problem ...

[Xienen]

Publicado originalmente por Scylla:

Publicado originalmente por Xienen:

We would absolutely love to, but we're unable to fix a hardware error using software, it's just not possible.

bios updated, still the same problem ...

Ugh, I'm sorry you had to do something you weren't entirely comfortable with just to have it not actually fix the issue. Unfortunately, I don't have any other suggestions, as the BIOS update has fixed every other player I've talked to about this issue when they had a 12th, 13th, or 14th gen Intel.

Do you play other Unreal Engine 5 games on your machine without any issue? For example, I've seen a lot of SMITE 2 players also have issues with Marvel Rivals. Though, I did have a lengthy conversation with one SMITE 2 player having this issue who didn't have it with Marvel Rivals, so I guess that's not a 100% foolproof test. For the record, I finally convinced the player to upgrade their BIOS and SMITE 2 started working for them, too.

[Scylla]

Publicado originalmente por Xienen:

Publicado originalmente por Scylla:

bios updated, still the same problem ...

Ugh, I'm sorry you had to do something you weren't entirely comfortable with just to have it not actually fix the issue. Unfortunately, I don't have any other suggestions, as the BIOS update has fixed every other player I've talked to about this issue when they had a 12th, 13th, or 14th gen Intel.

Do you play other Unreal Engine 5 games on your machine without any issue? For example, I've seen a lot of SMITE 2 players also have issues with Marvel Rivals. Though, I did have a lengthy conversation with one SMITE 2 player having this issue who didn't have it with Marvel Rivals, so I guess that's not a 100% foolproof test. For the record, I finally convinced the player to upgrade their BIOS and SMITE 2 started working for them, too.

I only have this problem on smite2, and only since it went into beta, in alpha I had no problem, yes I play other unreal5 games (marvel rivals, ark ascended and others).

[Xienen]

Publicado originalmente por Scylla:

I only have this problem on smite2, and only since it went into beta, in alpha I had no problem, yes I play other unreal5 games (marvel rivals, ark ascended and others).

Ugh, that sounds exactly like every other player that just needed the BIOS update :-(

Any chance that you use Brave as your internet browser? I just had a player nail down SMITE 2 crashes being caused by having that browser open.

I had another player report this: I found that my Nvidia GeForce Experience App wouldn’t open up. When I would go to click on the Desktop Nvidia Shortcut I would get an error. I think that my Nvidia Container had been disabled within regedit and msservices for some reason. So I had to use Revo to uninstall everything Nvidia related, then just redownloaded Nvidia GeForce Experience.

I doubt this has anything to do with it, since you were able to play in the Alpha, but several players have run into launching and crashing issues caused by their anti-virus, so they added an exception to their AV for the whole SMITE 2 game folder.

[Xienen]

I'm assuming you already tried the administrator stuff that Kantos posted earlier in this thread?

Publicado originalmente por Kantos:

...

#Compatibility settings (start as admin), started via Steam
Smite starts (about 70% success rate), login possible, game runs great!

...

[Scylla]

Publicado originalmente por Xienen:

I'm assuming you already tried the administrator stuff that Kantos posted earlier in this thread?

Publicado originalmente por Kantos:

...

#Compatibility settings (start as admin), started via Steam
Smite starts (about 70% success rate), login possible, game runs great!

...

yes I tried, nothing changes, anti virus deactivated, I tried everything, still the same problem, windows crashes when easy anti cheat displays “waiting for game”.

[Xienen]

Publicado originalmente por Scylla:

yes I tried, nothing changes, anti virus deactivated, I tried everything, still the same problem, windows crashes when easy anti cheat displays “waiting for game”.

Doing some more Google searches, have you tried completely uninstalling Easy Anti Cheat?

• Open a command prompt and change directory to the SMITE 2 EasyAntiCheat folder (for example: C:\Program Files\Steam\steamapps\common\SMITE 2\Windows\EasyAntiCheat) and run this command: EasyAntiCheat_EOS_Setup.exe qa-factory-reset
  
• Then hit Windows+R, type in %AppData&\EasyAntiCheat, hit enter, and delete everything in that folder
  
• Lastly, inside of C:\Program Files(x86) delete these folders if they exist: EasyAntiCheat and EasyAntiCheat_EOS

[Scylla]

Publicado originalmente por Xienen:

Publicado originalmente por Scylla:

yes I tried, nothing changes, anti virus deactivated, I tried everything, still the same problem, windows crashes when easy anti cheat displays “waiting for game”.

Doing some more Google searches, have you tried completely uninstalling Easy Anti Cheat?

• Open a command prompt and change directory to the SMITE 2 EasyAntiCheat folder (for example: C:\Program Files\Steam\steamapps\common\SMITE 2\Windows\EasyAntiCheat) and run this command: EasyAntiCheat_EOS_Setup.exe qa-factory-reset
  
• Then hit Windows+R, type in %AppData&\EasyAntiCheat, hit enter, and delete everything in that folder
  
• Lastly, inside of C:\Program Files(x86) delete these folders if they exist: EasyAntiCheat and EasyAntiCheat_EOS

" Open a command prompt and change directory to the SMITE 2 EasyAntiCheat folder (for example: C:\Program Files\Steam\steamapps\common\SMITE 2\Windows\EasyAntiCheat) and run this command: EasyAntiCheat_EOS_Setup.exe qa-factory-reset "

for this step nothing opens (even in administrator), I did the rest and it changes nothing :( still the crash

[Xienen]

Publicado originalmente por Scylla:

" Open a command prompt and change directory to the SMITE 2 EasyAntiCheat folder (for example: C:\Program Files\Steam\steamapps\common\SMITE 2\Windows\EasyAntiCheat) and run this command: EasyAntiCheat_EOS_Setup.exe qa-factory-reset "

for this step nothing opens (even in administrator), I did the rest and it changes nothing :( still the crash

I am fresh out of ideas, I'm afraid. I have had a couple players now that got so fed up trying to figure out what's going wrong with their machine that they backed up all of their files, formatted their hard drive, and reinstalled Windows. Not saying you should have to do that, but I can't think of anything else to try.