Permanent Ban Due to Username Without Warning or Chance to Change

[fatori ]

Hello!

I’d like to share my situation and hopefully get some advice. I was banned in Throne and Liberty due to a naming policy violation. The important detail is that this was a permanent ban issued manually by a moderator, even though players with similar issues usually receive a temporary ban (1–3 days) to allow them to fix their username.

At the time of the ban, I did not receive any warnings or notifications about needing to change my username. Right after the ban, I submitted an appeal stating that I was willing to change my username, but the appeal was denied without further consideration. Since then, I’ve repeatedly contacted Amazon Games support, but every time I receive the same response — that I should just change my name using a rename scroll. However, this doesn’t solve the issue because I’m still permanently banned from accessing my account.

I would like to know if anyone has faced a similar situation and if there is a way to request a review of my appeal. Or perhaps someone knows how to get attention on this matter to ensure a fair resolution.

I appreciate any advice or help in advance!

[WigSplitta]

or tell them shove it and dont ever spend a dime with any game related to these devs and amazon money talks and the games dying

[Mystagic]

I have a friend who was banned on here for something similar, all cause their name was something a mod took as dirty and in brazil its a word that means life.... they don't research or care, and are killing their game for this very same reason.

[sEver]

Originally posted by fatori :

Originally posted by Draknalor:

What was the username?

[the username]

Oh yeah, that explains everything.
Ban is totally valid, you should know better.
No, you'll not be getting that account back.

[mcstormthesorcerer]

A mate from ESO had a simular issue. He used names from the movie Life of Brain (Example: Schwanzus Longus, Inkontinenzia). They force him to change all these names, but he got no ban...

[giguy2002]

"You agreed to terms welcome to the real world" and "go somewhere else" were so much help you may not even need my response but I'll try and put something that's actually helpful here rather than just padding my posting numbers.

Fatori,
With 218 hours it looks like you've played quite a bit for Amazon to suddenly ban you for a bad name unless this is a repeat offense, you created a new character with a name they didn't like or they may not have even given you a valid reason and just don't care.

Who knows, some account manager/reviewer could have had a bad day and just said I'm going to Eff with someone's account today and perma-ban to make themselves feel better.
Big game companies literally don't care who they ban or why and won't try to resolve 99.99% of the time since there are so many players they already have on the hook.


Anyway,
You may have already tried this route however this is the only one I know of. Good luck with your account.

Go to the Amazon game website and try appealing a penalty there. As mentioned they will not review repeat appeals but there is also a link for more help.

https://www.amazongames.com/en-us/support/throne-and-liberty

List of options.

Known Issues
Gameplay Tips
Claiming Twitch Drops
Celebration Packs
System Requirements
Redeem a Game Code
Link or Unlink Accounts
Currency Restrictions
Appeal a Penalty
Cross Play Features

Tip: If you believe that have you incorrectly received a penalty, you can appeal by following the steps here.

https://www.amazongames.com/en-us/support/throne-and-liberty/articles/appeal-a-penalty

There are no other channels for appealing your penalty. Filing multiple appeal tickets won't expedite the appeal process, and we won't review an appeal request more than once.


This link is a "Need more help" link.
https://www.amazongames.com/en-us/support/throne-and-liberty/contact-us?selectedIssue=2Jql2DwyySMWsSR7Vx8Me&selectedCategory=RpNQ6gm8IrOcaaqVSVPxS&selectedPlatform=Steam

[Ushuo]

Originally posted by dumbass:

my username was dumbass. i got mass reported 3 times. even steam doesnt even bother with my username. the profanity filter also awful. this game is just not for normal person i guess

You understand that an mmorpg has RPG in it, stand for roleplaying, which uses actual names, not random ♥♥♥♥. Unless your irl name is dumbass, i find it normal to have some kind of filter not for the sake of filtering insults but more for the rp of the game itself

[Reaper]

Imagine there being consequences for your own choices in life. There is a naming convention in the terms and conditions.

[fatori ]

Originally posted by giguy2002:

"You agreed to terms welcome to the real world" and "go somewhere else" were so much help you may not even need my response but I'll try and put something that's actually helpful here rather than just padding my posting numbers.

Fatori,
With 218 hours it looks like you've played quite a bit for Amazon to suddenly ban you for a bad name unless this is a repeat offense, you created a new character with a name they didn't like or they may not have even given you a valid reason and just don't care.

Who knows, some account manager/reviewer could have had a bad day and just said I'm going to Eff with someone's account today and perma-ban to make themselves feel better.
Big game companies literally don't care who they ban or why and won't try to resolve 99.99% of the time since there are so many players they already have on the hook.


Anyway,
You may have already tried this route however this is the only one I know of. Good luck with your account.

Go to the Amazon game website and try appealing a penalty there. As mentioned they will not review repeat appeals but there is also a link for more help.

https://www.amazongames.com/en-us/support/throne-and-liberty

List of options.

Known Issues
Gameplay Tips
Claiming Twitch Drops
Celebration Packs
System Requirements
Redeem a Game Code
Link or Unlink Accounts
Currency Restrictions
Appeal a Penalty
Cross Play Features

Tip: If you believe that have you incorrectly received a penalty, you can appeal by following the steps here.

https://www.amazongames.com/en-us/support/throne-and-liberty/articles/appeal-a-penalty

There are no other channels for appealing your penalty. Filing multiple appeal tickets won't expedite the appeal process, and we won't review an appeal request more than once.


This link is a "Need more help" link.
https://www.amazongames.com/en-us/support/throne-and-liberty/contact-us?selectedIssue=2Jql2DwyySMWsSR7Vx8Me&selectedCategory=RpNQ6gm8IrOcaaqVSVPxS&selectedPlatform=Steam

Thanks for the advice, but I’ve already tried everything. The problem is that when I submit a ticket to Amazon, I receive a response, but when I reply to that response, my message is handled by a different person. This causes the context of my issue to get lost.

Additionally, they’ve limited the ticket system to only 1024 characters, which makes it impossible to describe the problem in detail. Amazon Games doesn’t have live chat or phone support—only a ticket system, and it works terribly. All the responses are purely scripted. At one point, I received SIX identical messages telling me that I’d been given a nickname change ticket and that I needed to log into the game to change my nickname.

I spent two weeks trying to get a proper response to my issue. The last thing they told me was, “We don’t see a ban on your account.” I checked, and the ban is there.

I’ve given up trying to appeal my ban because it’s pointless. They don’t provide real support when the issue becomes even slightly complicated. Now, I’m playing on a new account, but it’s frustrating that they handle things this way.