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I refunded the Lost Ark pre-purchase packs before it released, so I don't see how this would be any different.
unfortunately it says " This purchase contains consumable content that cannot be refunded. "
Ah... I just checked myself and it says the same thing. I guess they don't refund if you bought it over 2 weeks ago. (I must have refunded the Lost Ark pack within the timeframe)
Hmm, in that case I would have thought you'd be eligible.
Try reaching out to Steam support via the 'ask a question' tab instead of the refund one.
For what it's worth, the monetization for the global release is different from Korea.
Tell them you bought it on accident, wrong game.
Here you can literally play and skip any payments, if you dont want. It will just take some time longer(reasonable time) to achieve your goals...
And yes, its the reality nowdays in MMO segment. Developers also want to eat and have some money for fun...