Do not buy anything ingame devs are scammers

[The DutchT]

1 days after i order battlepass and levelingpass, the do a update and lost my full account, they refuse to fix it or even refund both passes and are hiding behind there tos. While they are the onces that screwed everything up.

I am reporting them to paypal and steam for stealing.

[The DutchT]

Hello,

I'm sorry that it seems that all your progress in the game, as well as your character, is missing.

Throne and Liberty purchases are nonrefundable, including in-game purchases made through your Steam wallet. I'm sorry for any inconvenience this may cause you.

You can find more information in the Amazon Games Terms of Use: https://www.amazon.com/help/ags/terms.

For assistance, please contact Steam support at https://help.steampowered.com.

Thanks for contacting Amazon Games!

[Xeph The Tamagotchi]

That's an automated reply reply back to it should get someone then

[The DutchT]

Its not, already confirmed there not fixing it

[Gilver Redgrave]

I mean. Look who the Developers are. Your fault for giving them money.

[p00se2]

anyone else with this issue ?

or just one in a million ?

[Gilver Redgrave]

Originally posted by p00se2:

anyone else with this issue ?

or just one in a million ?

Well he lost his "account" which i assume translates into "his character got deleted". The Battlepass is character bound. Not sure about leveling pass tho.

So be aware that when you delete a character the Pass is gone aswell and you need a new one for your new character.

[GioGimic]

idk i got battlepass and level pass free pretty much after my AH sales, This is a rare issue not likely to happen to anyone again and id suggest checking the other servers maybe you got put on a different server and just dont see your character.

buuut if you deleted your character and have regrets now thatson you

[NoteofKai]

Originally posted by Dutchwise:

1 days after i order battlepass and levelingpass, the do a update and lost my full account, they refuse to fix it or even refund both passes and are hiding behind there tos. While they are the onces that screwed everything up.

I am reporting them to paypal and steam for stealing.

Call your bank and tell them what happened.

[Herr Gutentauben]

Originally posted by NoteofKai:

Originally posted by Dutchwise:

1 days after i order battlepass and levelingpass, the do a update and lost my full account, they refuse to fix it or even refund both passes and are hiding behind there tos. While they are the onces that screwed everything up.

I am reporting them to paypal and steam for stealing.

Call your bank and tell them what happened.

if you charge back from your bank steam will probably ban your account.

[Aeekto]

Originally posted by NoteofKai:

Originally posted by Dutchwise:

1 days after i order battlepass and levelingpass, the do a update and lost my full account, they refuse to fix it or even refund both passes and are hiding behind there tos. While they are the onces that screwed everything up.

I am reporting them to paypal and steam for stealing.

Call your bank and tell them what happened.

he most probably just deleted his character and didn't know the battlepass is character bound and now looks for an excuse.
Actually there is not a single case where someone lost his account with any update at this game, mainly because there was no backend update at all, only game updates.... which means there was no single change to the storaged data about accounts.

[Kitty uwu]

Originally posted by Dutchwise:

1 days after i order battlepass and levelingpass, the do a update and lost my full account, they refuse to fix it or even refund both passes and are hiding behind there tos. While they are the onces that screwed everything up.

I am reporting them to paypal and steam for stealing.

Report them to the BBB, and the secretary AG. Just because it says something in the ToS does not mean they are immune to action when blatant theft occurs

[Nicko]

If you are in EU, your local laws may override amazon's eula. Try to find amazon EU contact, not a us one. Though, I believe Steam may help you here.

[Ayduil]

Originally posted by Aeekto:

Originally posted by NoteofKai:

Call your bank and tell them what happened.

he most probably just deleted his character and didn't know the battlepass is character bound and now looks for an excuse.
Actually there is not a single case where someone lost his account with any update at this game, mainly because there was no backend update at all, only game updates.... which means there was no single change to the storaged data about accounts.

Yeah seems legit ^^ most people dont know what reading is

[Asbak]

Sucks to be you i guess

[Taemek]

There is always more to a story....