Mystery Crashes

[ReddeSpectre]

EDIT: I found a solution to the issue. Turns out, my VR Headset (I have a Valve Index. Not sure if it's a problem for this specific model or not) was causing the crashes, and unplugging it got rid of the problem entirely. Looking forward to actually being able to play, finally.


Made a post on Reddit about this with no luck, making one here in case someone has figured out how to fix this.

I'm getting a strange issue where the game will close itself after around 10 minutes of play. It happens every time I boot up the game, in around the same time frame, with no real warning - no performance issues or stress on the system, Memory/GPU/CPU Usage not getting maxed out - and no crash report. Game Freezes for 1-2 seconds and then just closes.

Base Computer specs are above the recommended so that's not the issue:

Operating System: Windows 11 Pro 64-bit (10.0, Build 22631)
Processor: Intel(R) Core(TM) i9-9900KF CPU @ 3.60GHz (16 CPUs), ~3.6GHz
Memory: 65536MB RAM
DirectX Version: DirectX 12
Card name: NVIDIA GeForce RTX 4060 Ti

I've tried a laundry list of things to get the game running but no dice:

Check Event Viewer to find what the error is (No event appeared)
Uninstall/Reinstall
Verify file integrity
Driver Update
Lowered Settings to minimum
Run as Administrator (Got a weird error here where if the Anti-cheat was run as administrator, the game would give me an Account Authentication Error 1012)
Firewall/Antivirus Exceptions
Turned off Firewall/Antivirus
Computer Restart
Upgrade to Windows 11
Disable Overclocking Settings (None of them were enabled to begin with)

It's like something is just closing the game 10 minutes in without my input. I'd really like to actually play, but trying to do so in 10 minute windows is just not possible. If anyone's got any ideas, please let me know.

[xXDestiinyXx]

its the server not your system

Here are the THRONE AND LIBERTY System Requirements (Minimum)

CPU: Intel Core i5-6500.
RAM: 8 GB.
VIDEO CARD: NVIDIA Geforce GTX 960.
DEDICATED VIDEO RAM: 2048 MB.
PIXEL SHADER: 6.0.
VERTEX SHADER: 6.0.
OS: Windows 10(64-bit)
FREE DISK SPACE: 63 GB.


Known Issues
A list of current known game issues we are investigating and working to resolve. We appreciate your patience and understanding.

Last Updated: October 01, 2024
Purchases & Rewards

Due to a large volume of players following the official launch, Lucent wallets may temporarily show a zero balance, but your full Lucent amount is still tied to your account.

Refreshing the wallet, such as by closing and re-opening, should restore the correct Lucent balance.

Due to a large volume of players following the official launch, the Auction House may temporarily not open or doesn't show any products.

Due to a large volume of players following the official launch, the Store may temporarily show all items as being unavailable.

Due to a large volume of players following the official launch, the Storage Chest within the Shop may temporarily appear empty.

Some players haven't received their rewards from linking their Amazon Games iD or from Twitch Drops.

These rewards will be granted in the coming week.

Twitch Drops

Claimed Ornate Coin Twitch Drops will always state you received 50 Ornate Coins, but you will receive the correct amount originally shown when you clicked Claim Now from the Twitch Drops inventory.

Easy Anti-Cheat

If you are on a Windows PC and encounter the error “Easy Anti-Cheat (47)”, which kicks you out of THRONE AND LIBERTY and prevents logging in, please follow the steps in our Easy Anti-Cheat support article.

Errors

Due to a large volume of players following the official launch, you may receive an error message "Error 10" during character creation.

We are investigating this issue further.

Due to a large volume of players following the official launch, you may sometimes encounter an error preventing you from successfully logging in. Try to fully close the game and try again.

We are investigating this issue further.

UI

Due to a large volume of players following the official launch, you may get stuck on a black screen after opening the game, logging in to a character, or when creating a character.

Try waiting for 5 minutes to see if the screen loads.

Due to a large volume of players following the official launch, Early Access characters may not appear initially.

Confirm that you are on the correct region and restart your client.

The shader compilation may sometimes get stuck at 0% or not progress.

To resolve this, go into the Settings and change 'Shader Preloading' to 'Low' and then restart the game.

After creating and logging into a character on one region, swapping to another region which has no characters available will cause the original character from the first region to be shown in the UI. You will not be able to log into this character on the 2nd region, and will need to use the Create Character option in the bottom-right to continue.

Various pre-rendered cutscenes are distorted or grainy.

Some textures may be corrupt if using an Intel Arc GPU.

After enabling the Intel XeSS option and changing the Shading Quality to Epic, bright flashes of light will sometimes appear on objects throughout Solisium.

Opening the Amitoi menu before the feature has been unlocked causes some Korean text to be displayed.

Spanish text is shown at the bottom of the fullscreen Map in all languages.

No UI indicator is shown when initiating matchmaking in the Arena menu on PS5.

Some tree textures are missing while playing on Xbox Series S.

The map is shown in a low resolution if playing on Xbox One S.

Some screen flickering can be seen on higher-end Nvidia GPU's running the latest Game Ready drivers.

As a temporary workaround, you can set the Settings > Graphic Options > Quality > Volumetric Cloud option to High or lower to alleviate the symptoms. Additionally, turn off Hardware Accelerated GPU Scheduling in the Graphics settings and reboot.

If this does not resolve the issue, you can install the Nvidia graphics driver version 556.12 or older (dated June 27, 2024) to fix it.

The Amitoi Expedition menu within the Amitoi House displays placeholder text and cannot be interacted with.

Spanish text is shown at the bottom of the fullscreen Map in all languages.

Settings

Due to a large volume of players following the official launch, your settings may temporarily revert to the default, triggering the first time user experience launch flow.

Try to wait a few minutes for your prior settings to display.

Character

Logging out while in a Dash Morph while in tight spaces will sometimes cause your character to be stuck in a wall upon logging back in.

Use the "/escape" chat command if this occurs.

File Browser cannot be opened from within the game to upload images while using the Share Appearance or Easy Face Maker options during character customization.

The QR Code options can be used in the interim.

Gamepad

While using a controller, the Party Member list section of the Manage Party window cannot be interacted with if opened from the Arena menu.

The Next Target Lock-On setting has no effect while using a controller.

While using a controller, the Outfit menu cannot be used after equipping a costume, leaving the menu, then re-entering.

Controller menu navigation may not function properly after character creation.

Relaunching the game should fix this issue.

If you continue to experience this issue after relaunching, attempt to press down on the left thumb-stick. This should enable analog mode, allowing you to navigate the menus.

Server Transfer

The first attempt to enter a server with a character after transferring regions from within a queue will fail.

The 2nd attempt will succeed.

Audio

Throughout your journey in Solisium you may encounter some missing voice lines from various NPCs in English. Subtitles are not impacted, so you won't be missing out on an critical details during your adventures.

We are aware of the issue and will work on updating as soon as possible.

Selecting the KR VO option will cause a Korean song to play while viewing the game credits. However, selecting any other VO language will play an instrumental song.

Arena

Characters will remain in the Arena if the game is closed while the match is in progress, then relaunched after the match has concluded.

Social

On Xbox, the list of players on the "Recently Played With" list does not update after interacting with another player via voice chat.

Chat will not function upon reaching Kastleton on a new character.

Relaunching the client will fix this.

Profile images will not load in chat or in the top-left of the HUD.

Gameplay Tips

We've created a Gameplay Tips support article to help with commonly misunderstood systems or mechanics.
Intentional Changes

Game updates may include changes that were made intentionally and are not a known issue. To view the full list of changes coming with game updates, you can read the release notes in the news section.
Need more help?

[ReddeSpectre]

Originally posted by twitch.tv/kevunderwood:

its the server not your system

I'm guessing that this is something related to that Easy Anti Cheat error? I'm not getting an error code or a crash report though.

Do you have a link to that initial post? I'm gonna try going through some of the steps they outline and see if any of them help.

[xXDestiinyXx]

Originally posted by ReddeSpectre:

Originally posted by twitch.tv/kevunderwood:

its the server not your system

I'm guessing that this is something related to that Easy Anti Cheat error? I'm not getting an error code or a crash report though.

Do you have a link to that initial post? I'm gonna try going through some of the steps they outline and see if any of them help.

https://www.amazongames.com/en-us/support/throne-and-liberty/articles/known-issues

https://www.playthroneandliberty.com/de-de/news

[ReddeSpectre]

The Recommended fixes for the Anti Cheat related crashes didn't work. If this is a server side issue then there's literally no hope for me, I guess I won't be able to play until they fix it.

[xXDestiinyXx]

Patience is the key

[ReddeSpectre]

Put in a ticket. If I hear anything else I'll report back.

[ReddeSpectre]

Originally posted by ReddeSpectre:

Put in a ticket. If I hear anything else I'll report back.

Don't really think that this is going to be solved by a customer support ticket, they didn't even appear to understand my problem. This isn't a disconnect issue and I'm not simply being disconnected, the game is closing itself after a short period of time with no warning.

None of the troubleshooting steps for fixing connection issues or crashes have worked, so I guess I'm ♥♥♥♥ out of luck.

[リリクト]

I was able to solve the issue by deleting the TL folder in Documents folder.

[ReddeSpectre]

Originally posted by リリクト:

I was able to solve the issue by deleting the TL folder in Documents folder.

Gave it a shot, but it didn't work for me unfortunately.

[Magic Tofu Cat]

your system is prob overheated and shut itself down too stop damageing itself also check for a bios update turns out the mimum voltage is broken on those intel chips itssted of being locked too x it would jump around making it break down and crashs or heat up for no reason cause of the offset in voltages

[Zarayu]

All you need to is set phsx setting on nvidia control panel to nvidia, this worked for me.

[ReddeSpectre]

Originally posted by Magic Tofu Cat:

your system is prob overheated and shut itself down too stop damageing itself also check for a bios update turns out the mimum voltage is broken on those intel chips itssted of being locked too x it would jump around making it break down and crashs or heat up for no reason cause of the offset in voltages

I'm not experiencing shutdowns and my minimum voltage is not a problem. The game shuts itself off after 10 minutes, but nothing else on my computer actually closes.

Additionally, Monitoring Temps and Updating my BIOS were the first things I did to try and fix this with no results.

Originally posted by Zarayu:

All you need to is set phsx setting on nvidia control panel to nvidia, this worked for me.

I'll give this a try and report back.

Update: No Dice, still crashing at the 10 minute mark.

[Gamejunky05]

try mouse settings pooling rate 500hz or 1khz. Lower the mouse settings in app.

[ReddeSpectre]

Originally posted by Gamejunky05:

try mouse settings pooling rate 500hz or 1khz. Lower the mouse settings in app.

I'll give it a shot and report back.

[ReddeSpectre]

Originally posted by ReddeSpectre:

Originally posted by Gamejunky05:

try mouse settings pooling rate 500hz or 1khz. Lower the mouse settings in app.

I'll give it a shot and report back.

No dice. Crash still happening on schedule.