Cutscenes remain black

[RDKillerITA]

I can't see any cutscenes. They always remain black (audio is present and captions are visible). Everything else runs smoothly.
Someone else has the same problem?

[Revolucien]

same here, i hope they fix it wit the live servers.

[ElementZero_S7L]

Yep, same issue here. Can't figure out why. Hoping a fix comes in. May roll a new toon just to see the ones I missed. Kind of a bummer.

[RDKillerITA]

Was not fixed with official start...

[Akariu Tamokiy]

Same issues here.

The second cutscene in the game where something gets invaded or so is compleatly black. This happens later again where I guess should play the same cutscene from the audio I've heared?
And if I leave the tutorial where you fly over to the mainland I have a white cutscene after the little floaty thing introduces itself until almost the end....really annoying.

If anyone has a solution I and many other may appreciate it!

[Supreme Follower]

try decativating dx12, close the game and try again. For me it worked, someone else might be fortunate too.

[Akariu Tamokiy]

Didn't work for me

[pollaj145161]

None of my cutscenes work, but going through the debug logs, I see:

DXVAVDA fatal error: could not LoadLibrary: msvproc.dll

Looking online, this seems to cause cutscene issues for games like World of Warcraft, so I am guessing this is the issue for Throne and Liberty as well. Using Debian Linux here, Proton Experimental Bleeding Edge beta. Normally, if this was wine, I'd try winetricks to see if I can install the missing dll, but with steam, I'm not familiar with the process. I believe there is protontricks, so I will try to install that and see if it resolves the cutscene issue.

[Akariu Tamokiy]

Originally posted by pollaj145161:

None of my cutscenes work, but going through the debug logs, I see:

DXVAVDA fatal error: could not LoadLibrary: msvproc.dll

Looking online, this seems to cause cutscene issues for games like World of Warcraft, so I am guessing this is the issue for Throne and Liberty as well. Using Debian Linux here, Proton Experimental Bleeding Edge beta. Normally, if this was wine, I'd try winetricks to see if I can install the missing dll, but with steam, I'm not familiar with the process. I believe there is protontricks, so I will try to install that and see if it resolves the cutscene issue.

So did it work? I'm on windows so I have no clue if I have the same missing dll nor do I know how to generate a log on windows for that game to check in the first place.

[pollaj145161]

Nope. I got protontricks up and running for steam on linux. Tried installing various windows dll's but nothing has worked thus far to enable cutscenes for me.

[pollaj145161]

Specifically what I've installed thus far is MS Media Foundation. Thought the issue was related to that, but it didn't resolve anything. Still looking at things to try.

[pollaj145161]

Just installed vc2022 (visual studio 2022). Didn't fix the missing cutscenes but did drastically increase load times and reduce lag for me.

[pollaj145161]

Tried a few more things, including swapping to glorious eggroll proton. Managed to stop the game from running, but did not manage to resolve the cutscene issue.

[Akariu Tamokiy]

At least something :)
Tried to install all the runtimes now to test if something would change but no...the cutscenes that won't play for me still doesn't play......I find it really weird that only the same cutscenes won't work for me but some do...

[Tiearian]

Enabling v-sync in the options fixed them for me.
Seems to be a somewhat common problem with Unreal Engine games now-a-days. Has to do with framerate not being able to properly sync up with what the internal media-player requires to play the video as an overlay or some crap.

[Akariu Tamokiy]

OMG! You brought the answer and yes it is in fact v-sync!
I actually enable it always in games still but my nvidia global setting on v-sync is on fast so I changed that to on and guess what?

IT. F**KING. WORKS!

I hope for eveyone else that have the same exact issue enabel v-sync and look at your nvidia global setting or rather set for that game specifically v-sync to on. Dunno if AMD cards also have those settings but if so try that as well if you have one.....FINALLY!

Thanks man, you're a legend!