Exception Access Violation

[slcowden]

Hello.

I have been getting exception access violation errors from the Unreal Engine for both Frost Punk 2 and Throne and Liberty. Does anyone know how to fix this?

LoginId:bd86aff842cafb5e737d0d8e9d8f5869
EpicAccountId:d630fc8b78254de783878eaddd0604dd

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x000001397fc8e000

VCRUNTIME140
TL

This is what I have already tried...

-My computer exceed system requirements for both games
-I have updated graphics drivers
-I have updated direct X
-Have have verified the integrity of the games files
-I have repaired C++ redistributes
-I have tried to run both games as administrator
-I have tried to disable the steam overlay

I have been able to play both games but have encountered numerous graphics bugs and crashes.

Any helo would be appreciated.

Here is what I have:
NVIDIA Geforce RTX3060 Ti
Driver version 561.09
13 Gen Intel(R) Core(TM) i7-13700F
15.82 GB of Ram

[Sly76]

Your cpu is dead due to intel recent issues , this error mean it has been damaged

[slcowden]

Originally posted by Sly76:

Your cpu is dead due to intel recent issues , this error mean it has been damaged

Thanks for the reply, but what do you mean by dead? Like physically damaged or needs a soft ware update?
Right now every game is runnning just fine on my pc I am only having problems with two new release games which both happen to be running on unreal engine.

[Sly76]

Originally posted by slcowden:

Originally posted by Sly76:

Your cpu is dead due to intel recent issues , this error mean it has been damaged

Thanks for the reply, but what do you mean by dead? Like physically damaged or needs a soft ware update?
Right now every game is runnning just fine on my pc I am only having problems with two new release games which both happen to be running on unreal engine.

Irreversably damaged by the huge intel drama , it's working but crashes will not stop and only RMA will fix it. They can't update it because it's physical damage a bios update ♥♥♥♥♥♥ the volatge caps and fried them. As a temp solution try downloading intel XTU and reduce your corte ratio by 5 or 6 points it will most likely work at least it made all my crashes dissapear but still it's not gonna improve.
I might be wrong but i had the exact same thing and as soon as i replaced it it's all good

[Lyr]

Don't listen to the other guy. This error implies that something is wrong with your GPU, not CPU.
Try to reseat your GPU and check the cables. Also use Display Driver Uninstaller to 100% remove your Drivers and reinstall them after.

[slcowden]

Thanks for the advice kind people. I will work on it a bit more and let you know if it worked.

[Sly76]

I didn’t change my gpu and it works fine now so it was 100% the cpu. It would have happened anyway if the gpu was causing this at least in my case

[TyeWilliams]

Maybe try disabling direct 12 from the settings in game, then restart it. I hope it helps

[slcowden]

Originally posted by Sly76:

I didn’t change my gpu and it works fine now so it was 100% the cpu. It would have happened anyway if the gpu was causing this at least in my case

I wanted to come back to thank you for your tip. What you advised did resolve my crash access violation errors in both Throne and Liberty and Frost Punk 2. I appreciate you for the help.

I went into my bios and found a setting that allowed extra voltage to be allotted to the cpu for "enhance" performance. I disabled this in the bios and havent had a crash yet.

[aeousz]

Originally posted by slcowden:

Originally posted by Sly76:

I didn’t change my gpu and it works fine now so it was 100% the cpu. It would have happened anyway if the gpu was causing this at least in my case

I wanted to come back to thank you for your tip. What you advised did resolve my crash access violation errors in both Throne and Liberty and Frost Punk 2. I appreciate you for the help.

I went into my bios and found a setting that allowed extra voltage to be allotted to the cpu for "enhance" performance. I disabled this in the bios and havent had a crash yet.

Omg. This solved all my crashes in all my games. Even my Vanguard problem with riot games lmao. Thank you so much!

[Pesmerga]

Originally posted by aeousz:

Originally posted by slcowden:

I wanted to come back to thank you for your tip. What you advised did resolve my crash access violation errors in both Throne and Liberty and Frost Punk 2. I appreciate you for the help.

I went into my bios and found a setting that allowed extra voltage to be allotted to the cpu for "enhance" performance. I disabled this in the bios and havent had a crash yet.

Omg. This solved all my crashes in all my games. Even my Vanguard problem with riot games lmao. Thank you so much!

Hi Do you by any chance remember the name of this option you changed?

[Pesmerga]

Originally posted by slcowden:

Originally posted by Sly76:

I didn’t change my gpu and it works fine now so it was 100% the cpu. It would have happened anyway if the gpu was causing this at least in my case

I wanted to come back to thank you for your tip. What you advised did resolve my crash access violation errors in both Throne and Liberty and Frost Punk 2. I appreciate you for the help.

I went into my bios and found a setting that allowed extra voltage to be allotted to the cpu for "enhance" performance. I disabled this in the bios and havent had a crash yet.

Do you by any chance remember the name of this option you changed?

[Orion]

I am having this issue also. Brand new build I guess I may have got a faulty CPU? I was unable to fix mine I have tried changing all CPU settings and can't resolve it.

Intel Core i9 14900KF
Gigabyte Z790 Aorus Elite X WIFI7
GeForce RTX 4080 Super
G.Skill 96GB (4x24GB) F5-7200J3646F24GX2-TZ5RK

If anyone can find a setting to change or if I should request an RMA?

[Axiomz]

Originally posted by Fleur:

Don't listen to the other guy. This error implies that something is wrong with your GPU, not CPU.
Try to reseat your GPU and check the cables. Also use Display Driver Uninstaller to 100% remove your Drivers and reinstall them after.

Normally you are correct. However, this has been going on for a while. The error by unreal triggers this to read as a gpu error. It has already been confirmed it is the CPU on Unreals Community website.
Roughly mid 2023 - present,
Intel keeps releasing "fixes" to its micro-code but the issues are still happening especially to those who now need to RMA cpu's due to this issue,
One of the fixes intel even tried to get the moba manufacturers to underclock the cpu's in a bios update which would defeat the purpose of buying the ones we did.
There are plenty of sites you can see this on if you just google it.

Directly from Intel though.

Hannaford, T. [Thomas_Hannaford]. (2024, July 22). July 2024 Update on instability reports on Intel Core 13th and 14th gen desktop processors. Intel. Retrieved October 13, 2024, from https://community.intel.com/t5/Processors/July-2024-Update-on-Instability-Reports-on-Intel-Core-13th-and/m-p/1617113#M74792
*9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause*
*Update 8/26 clarifying support guidance for Intel Core 13th/14th Gen desktop tray CPU purchases*
*Update 7/29 regarding customer support process guidance (included below as well): https://community.intel.com/t5/Processors/Clarification-Update-on-Intel-Core-13th-14th-Gen-Desktop/m-p/1618462
Based on extensive analysis of Intel Core 13th/14th Gen desktop processors returned to us due to instability issues, we have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage is stemming from a microcode algorithm resulting in incorrect voltage requests to the processor.
Intel is delivering a microcode patch which addresses the root cause of exposure to elevated voltages. We are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel is currently targeting mid-August for patch release to partners following full validation.
Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process.
To help streamline the support process, Intel's guidance is as follows:
For users who purchased 13th/14th Gen-powered desktop systems from OEM/System Integrator - please reach out to your system vendor's customer support team for further assistance.
For users who purchased boxed 13th/14th Gen desktop processors - please reach out to Intel Customer Support for further assistance.
For users who purchased tray 13th/14th Gen desktop processors - please reach out to your place of purchase for further assistance.

I hope this helps anyone who is having this issue.

[bucky.b]

I got this error on an AMD cpu so.. it's not always related to the intel issue.

[JasnyGwint]

I have amd ryzen cpu and got this error