[WindowsNcAgsPayment(309)] Check the External field of the Error Object. (1,008)

[Janissara]

I added funds to my Steam wallet and tried to make purchases with this balance, but I keep getting the following error when attempting in-game purchases. This issue has been ongoing since yesterday and hasn't been resolved yet. I contacted the support team, but they seem to have no idea how to help. Has anyone experienced a similar problem and found a solution?

[WindowsNcAgsPayment(309)] Check the External field of the Error Object. (1,008)

[nonmane]

same prob.

[Kyuzo Sanzo]

same

[MechaTR]

I have the same problem too and AGS support did not give any solution still from ticket...

[Janissara]

I don't know what the support team did, but they said you won't have any issues with the purchase anymore, and when I tried again, everything went smoothly. Contact the support team, guys.

[kishcomot]

have the same problem, still now answer from the support :(

[Sarras]

Same issue. How long does it take them to respond?

[veemoth]

same issue

[Sarras]

T&L/Amazon CS contact me and told me to contact Steam. No word yet from Steam CS. I've done all the suggestions including reinstalling the game.

[Venkas]

So I had this happen and had it "fixed".

You need to contact Amazon support and keep telling them (with screenshots) that you cannot purchase Lucent, until they escalate it to a technician. A day or two after that, I was able to buy Lucent again, they never responded back to me.

Tell em you've checked the Steam overlay, you've bought Lucent before, and you linked your Amazon ID already.

I haven't tried again though so who knows if it was actually fixed or it was a fluke.

But this is NOT a Steam error. Once you added money to your account, Steam's part is over.

[Sarras]

Thank you for the advise Venkas.

Steam CS actually just got back to me and said we've updated your account and it fixed the issue. If anyone is having this issue, I would open a ticket with both (cover all the basis). Response time for both Amazon CS and Steam was really good (~5 hours maybe).

[Irish-Blue-Eyes]

I have gone through this exact issue and made a long post on an old thread erlier. Ok so I have been able to purchase Lucent with no issues at all for a coule weeks. All the sudden a week ago a made a few purchases in a row. Then could not make any. That time it cleared up after a few hours and if I remember was a different error code. it said try later.

This time I made a few purchases, cosmetic items and some Lucent and then got the same windows error code your posting in this thread. I started with Amazon and got rediculous answers.

Made sure Steam Overlay is on while in game.
I cleared my Steam Cache then cleared browzer cache.
Then made sure my Steam Client was up to date.
Made sure my windows was up to date.
Signed out and back into Steam. several times.
Signed out and into PC again both several times.
I had three phone calls to Amazon which were complete waste of time.
I made two tickets to Amazon. One got a robot answer to check Steam Overlay. Another said they would escalate but that was yesterday and no follow up.

Finally after hearing this is a Steam issue. I made a ticket to Steam. After several hours i got a reply that said we have blocked your account from making transactions in that game due to suspicious activity. O;o

Because I made a few purchases. They blocked my account and told me. Try again later but gave no indication how long I am to wait.

So basically Steam is now holding my funds in their system but not allowing me to use it in Throne and Liberty until they decide enough time has passed. I am not sure this is the case for all but that Windows error code is exactly what I have and its blocking my purchases in the game because of Steam policing my spending.

It is pretty crazzy but that is the deal for me. I kinda feel Steam is behind the times. The gaming companies make their money based on micro transactions not subscriptions anymore. So why throttle how many transactions or how much someone wants to spend?

I guess I have no option but to wait until Mom, I mean Steam decides it's Ok to allow me to make purchases in the game again.

Best of luck peeps, That's at least what I have going.

[MechaTR]

I have the same issue, I have sent two tickets to AGS support and thy gave me solutions that are not working and at the end - thy stopped caring my problem... How to fix this issue? ty

[Shenzhui]

I only can buy the pack for 5 bucks, no others. If i try i will get the same error.

[mindOut]

Originally posted by Phaedrias:

I don't know what the support team did, but they said you won't have any issues with the purchase anymore, and when I tried again, everything went smoothly. Contact the support team, guys.

Which support team ? Amazon told me to contact Steam because they should remove any restrictions that they added and Steam hasn't responded since yesterday.

[your dream]

Hi,

We found some unusual activity on your account and our system has temporarily prevented your account from continuing to purchase items in this game. Please try again at a later time.

Steam Support
Willow