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And if you call, all they say is it's a known issue but there is no ETA on a fix. But after 2 years of this, I don't see it ever being fixed.
If it doesn't show the unlocks straight away, back out to the main menu once it confirms that it's linked (you may have to wait 5ish mins I hear but mine was almost instant), then go back to the link WBID area and hit 'Skip', it should now show up.
*Be sure to relink your own account so this account can then be used by someone else/to be sure your own progress is recorded if they ever get the system fixed and if it doesn't let you login straight away it's probably being used so just try again later.*
https://play.google.com/store/apps/details?id=com.wb.goog.injustice
There doesn't seem to be a problem with things going the other way (meeting PC requirements and then them showing up in the mobile). However some mobile unlocks ask that you complete certain challenges in the PC game, though because the challenges aren't always available and i'm guessing most people have moved over to Injustice 2 now, there are not even a lot of people to fight.
Hope that helps anyone who comes across the mobile game and is looking for some help. Would be cool if this thread could be a sticky one.