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Rayman Legends

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Rayman Legends > 綜合討論 > 主題細節
Jukka 2014 年 6 月 25 日 上午 8:14
Game crashes when trying to go to the options menu.
First of all, the games aspect ratio is all ♥♥♥♥♥♥ up and the picture isn't even centered. Then when I click the options menu, the game immediately crashes. This same thing happens if I start a new game and try to go to options menu from the Esc menu.

Anyone have any ideas what is causing this?


PS. This is what I get for giving money to Ubisoft. I never learn it seems...
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目前顯示第 16-30 則留言，共 52 則
VanDeMiron 2021 年 8 月 23 日 上午 11:26 
引用自 burgerfall：
its ♥♥♥♥♥♥♥ 2020 and this issue is still here and still basically unfixed. ♥♥♥♥ you, ubisoft.
one more year)
#16
VanDeMiron 2021 年 8 月 23 日 上午 11:26 
So sad
#17
76561198868205544 2021 年 8 月 23 日 上午 11:37 
引用自 VanDeMiron：
引用自 burgerfall：
its ♥♥♥♥♥♥♥ 2020 and this issue is still here and still basically unfixed. ♥♥♥♥ you, ubisoft.
one more year)

Hey! Sorry to hear that you are experiencing this issue also.

Can you try putting the game in Windowed mode, using the shortcut ALT + Enter and letting us know if the issue continues please?

Thank you.

- Ubisoft Support
#18
VanDeMiron 2021 年 8 月 23 日 下午 12:18 
引用自 UbiViral：
引用自 VanDeMiron：
one more year)

Hey! Sorry to hear that you are experiencing this issue also.

Can you try putting the game in Windowed mode, using the shortcut ALT + Enter and letting us know if the issue continues please?

Thank you.

- Ubisoft Support
no, it don`t work, and main problem not with ratio (i can change it in registry editor)... but still problem when I click the options menu, the game immediately crashes
#19
VanDeMiron 2021 年 8 月 24 日 上午 2:27 
引用自 UbiViral：
引用自 VanDeMiron：
one more year)

Hey! Sorry to hear that you are experiencing this issue also.

Can you try putting the game in Windowed mode, using the shortcut ALT + Enter and letting us know if the issue continues please?

Thank you.

- Ubisoft Support
so, can you help, becouse Ubisoft Help don`t working now..
#20
76561198868149032 2021 年 8 月 30 日 上午 8:40 
Hey VanDeMiron,

Sorry to hear about your issue with the game crashing.

We'd need a bit more information to go off to help further than suggesting to try the steps found {連結已移除} first of all, but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could you submit them {連結已移除}.

You can also private message us on Twitter (@UbisoftSupport) or Facebook (Ubisoft Support) if you prefer.

You can find instructions on how to create the files and attach them to your ticket at the links below:

{連結已移除}

{連結已移除} 

- Ubisoft Support
最後修改者：UbiFroggard; 2021 年 8 月 30 日 上午 8:41
#21
VanDeMiron 2021 年 8 月 30 日 下午 1:01 
引用自 UbiFroggard：
Hey VanDeMiron,

Sorry to hear about your issue with the game crashing.

We'd need a bit more information to go off to help further than suggesting to try the steps found here[support.ubi.com] first of all, but for issues like this we really need to be able to look at your system files to help see what may be causing it.

Another good thing to try is to close Uplay, go to your cache folder in your Uplay directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

If you have done those steps, please could you submit them through a support ticket / live chat[support.ubi.com].

You can also private message us on Twitter (@UbisoftSupport) or Facebook (Ubisoft Support) if you prefer.

You can find instructions on how to create the files and attach them to your ticket at the links below:

DX Diag[support.ubisoft.com]

MSINFO[support.ubisoft.com] 

- Ubisoft Support
I went through all the above steps, none of them helped. And the chat you are talking about is currently unavailable.
I can generate the two reports (DirectX Diagnostic report / Microsoft System Information report) you need, just tell me where I can send them.
#22
76561198868149032 2021 年 8 月 31 日 上午 11:33 
Live chat will only be available at certain times of day when the chat team are available but you can find us on Twitter and Facebook as mentioned above and send us a private message with your account username and email and we can create a support case for you to get the files off you and look into this.

- Ubisoft Support
#23
VanDeMiron 2021 年 8 月 31 日 下午 2:28 
引用自 UbiFroggard：
Live chat will only be available at certain times of day when the chat team are available but you can find us on Twitter and Facebook as mentioned above and send us a private message with your account username and email and we can create a support case for you to get the files off you and look into this.

- Ubisoft Support
Ok, i will try, tnx
#24
76561198868149032 2021 年 9 月 1 日 上午 11:03 
No problem :)
#25
Doogle 2022 年 4 月 28 日 上午 5:22 
Did this ever get a solution? I've installed Rayman Legends today 24/04/2022 and am having the same crash as soon as options button clicked on.

I've tried both running full screen and windowed, and changed the resolution it runs at, all via the registry.
#26
76561199187542534 2022 年 4 月 30 日 下午 1:37 
Hey Doogle.

Sorry to hear that you've seen this crash when opening the options menu.

Thank you for letting us know that you've already tried running on full screen and windowed. Would you be able to confirm if you've been able to try any of the troubleshooting steps {連結已移除}

- Ubisoft Support
#27
Mairo the bear 2022 年 5 月 1 日 上午 5:20 
引用自 Doogle：
Did this ever get a solution? I've installed Rayman Legends today 24/04/2022 and am having the same crash as soon as options button clicked on.

I've tried both running full screen and windowed, and changed the resolution it runs at, all via the registry.
I'm certain I responded to this, but it's gone now :|
Basically my issue was with my machine and game was fixed by switching from DVI to DisplayPort cable. Was in contact with Ubisoft support as well but they had no idea and not blaming them as this fixed other games to me as well.
#28
76561198885856812 2022 年 5 月 3 日 上午 3:17 
引用自 Mairo the bear：
引用自 Doogle：
Did this ever get a solution? I've installed Rayman Legends today 24/04/2022 and am having the same crash as soon as options button clicked on.

I've tried both running full screen and windowed, and changed the resolution it runs at, all via the registry.
I'm certain I responded to this, but it's gone now :|
Basically my issue was with my machine and game was fixed by switching from DVI to DisplayPort cable. Was in contact with Ubisoft support as well but they had no idea and not blaming them as this fixed other games to me as well.

Hello Mairo the bear,

Thank you for sharing this with us!

I'm glad that the issue has been resolved by switching the cable.

Happy gaming and if you have any additional questions, please let us know.

- Ubisoft Support
#29
VanDeMiron 2022 年 5 月 9 日 上午 6:27 
I still haven't found the answer, but I haven't had time to send in the error materials.

So I just dropped the game, maybe someday I'll try to solve this mistake again, but digging in support .. too difficult ..
#30
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Rayman Legends > 綜合討論 > 主題細節
張貼日期： 2014 年 6 月 25 日 上午 8:14
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