Troubleshooting Guide

[mittsommerschnee]

Standard Troubleshooting Steps:

Here is a list of troubleshooting steps you should try if you are having techncial issues with Vector Thrust and/or Valve's Steam Client.

• As always first thing you should do is to check to see if your graphic and sound card drivers are up-to-date with the latest digitally signed stable versions provided by your card manufacturers.
  
• You should also check to see if both Vector Thrust and Steam are both up-to-date (Stable or Beta/Incubator branch, whichever you prefer to use).
  
• If your having OpenAL issues install the latest digitally signed OpenAL v2.1.0.0 driver, which can be located here[www.dropbox.com]

Verify The Game Cache:

If updating your drivers, Vector Thrust or Steam doesn't help please verify the game cache, if you're wondering how to do that follow these simple steps.

• Sign into your Steam account via the Steam Client.
  
• Go to your Steam Library.
  
• Right click on Vector Thrust.
  
• Go to Properties.
  
• Go to the Local Files Tab.
  
• Click on Verify Integrity of Game Cache.
  
• Allow Steam scan the game and redownload any missing or corrupted files.
  
• Exit Steam after its finished checking the game cache, after that use Windows File Explorer and locate the Steam installation folder (default install location: C:\Program Files (x86)\Steam\ ).
  
• Locate the following files in the root Steam Folder.
  
• ClientRegistry.blob and rename the file to ClientRegistryOld.blob.
  
• AppUpdateStats.blob and rename the file to AppUpdateStatsOld.blob.
  
• After renaming the files restart Steam, the renamed files will be forced to redownload.
  
• Boot up Vector Thrust and see what happens.

If Trouble Persists:

If Vector Thrust yet again crashes, locate the ogre.log file which is located in Vector Thrust's root directory by using Windows File Explorer (default install location: C:\Program Files (x86)\Steam\SteamApps\common\VectorThrust\ ). If the log mentions any errors about Direct3D9, do the following steps below:

• Find the confg.ini file by using Windows File Explorer, it can be located in the same location as the ogre.log file.
  
• Edit it with Notepad or an equivalent text editor and replace following lines with what is shown below and just be sure to change the width (xxxx) and height (yyyy) to your default monitor size (you can change the resolution and graphcial settings later on via the options menu):
  

  [renderer]
  width = xxxx
  height = yyyy
  FSAA = 0
  colourDepth = 32
  vsync = true
  fullscreen = true
  [Display]
  GraficQuality = 4
  ModelQuality = 4
  TextureQuality = 4
  WorldQuality = 4
  EffectsQuality = 4
  EffectsNumber = 3
  Bloom = false
  Glow = false
  Distortion = false
  Radial Blur = false
  

• After that save the file and restart Vector Thrust.

Hopefully the game should boot up now with no issues. If there is any other issues, please state your system specs, what branch of Steam and Vector Thrust you are using, the ogre.log and any steps you took.

We would like to apologise for any inconvenience that these issues may have caused you, and we appreciate your understanding as we continue to improve our customer experience.

[knebulos98]

Please help, I have cant get this game to work. I have followed the instructions in the threads the best I can but some of the links are dead.

[Ghostof]

Still have got problem with black screen and after few seconds error. Please fix that.
I do all steps from Troubleshooting Guide and still have problem.

[Cordirax]

Just downloaded the game, and the black screen doesnt even come up. The grey steam window says it's preparing to launch the game, but nothing happens. Should I follow the steps above, or something else?

EDIT: I tried all the steps, everything above and nothing worked. Tried reinstalling C++, reinstalling the .blob file, reinstalling steam itself, and reinstalling the game several times.

Specs are: GeForce GTX 970, Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 8.00 RAM, 1768 x 992, 30Hz, Driver version 355.82, Operating system: Microsoft Windows 10 Home

[AlyxMS]

Same with Ghostof.

Just bought the game, fresh install.

Cache checked.
Everything up to date.
Specs more than okay.
Tried running with admin, didn't work.

Last few lines in Orge.log


21:31:42: Texture: core_pointer.png: Loading 1 faces(PF_A8R8G8B8,256x128x1) with 0 generated mipmaps from Image. Internal format is PF_A8R8G8B8,256x128x1.
21:31:42: Texture: Hud_pack_Main.png: Loading 1 faces(PF_A8R8G8B8,1024x256x1) with 0 generated mipmaps from Image. Internal format is PF_A8R8G8B8,1024x256x1.
21:31:42: Request user stats.
21:31:42: RequestStats result true
21:31:42: OGRE EXCEPTION(6:FileNotFoundException): 'ctrlConfig.ini' file not found! in ConfigFile::load at ..\src\OgreConfigFile.cpp (line 84)

I tried copy Default_ctrlConfig.ini and Default_config.ini and rename them to ctrlConfig.ini/Config.ini, the last line in Ogre.log would disappear but the game would still crash after a few seconds of black screen.(VectorThrust.exe has stopped working)

-------------------------------------------------------------------------------------------------
Edit:

Tried the last_build, got the alert "OGRE EXCEPTION(3:RenderingAPIException): Failed to create Direct3D9 device: Not available in D3D9RenderWindow::createD3DResources at ...\src\OgreD3D9RenderWindow.cpp(line 606)"

My system is Windows 10 with directX 12.
Trying to install DirectX End-User Runtimes (June 2010) now.

Edit:
Did that and still didn't work.

Refund request sent to steam.

[Cordirax]

I think it might be a compatibility issue with Windows 10. I dug around a bit more, and it seems to be pointing to that... however, my friend running a similar rig and windows 7 had the same problem.

[Ghostof]

I have win 10 and work for me when i do few steps.
First set in beta last_build and wait for download.
Second go to main folder where game is instal and find two files config.ini and Default_config.ini and change in this files ( you must change in both files) renderer and display options by copy and pase this:

[renderer]
width = xxxx
height = yyyy
FSAA = 0
colourDepth = 32
vsync = true
fullscreen = true

[Display]
GraficQuality = 4
ModelQuality = 4
TextureQuality = 4
WorldQuality = 4
EffectsQuality = 4
EffectsNumber = 3
Bloom = false
Glow = false
Distortion = false
Radial Blur = false
NoSpeedLines = false

where xxxx and yyyy is your resolution.
After that i try start game and it work for me :)

[JackBack]

the game start with black screen then crash !
any advice ?
my windows 7 .

[Cordirax]

@ Ghostof; thanks for the idea but this didn't work for me, I'll keep trying and report any success for anyone else having similar issues.

[#5 큰 밤 빵]

Had the same problem as AlyxMS with a missing config.ini and crtlConfig.ini file. So I tried the same by duplicating Default_ctrlConfig.ini and Default_config.ini to rename them into config.ini and ctrlConfig.ini respectively. It resolved those two errors, but others still persisted. The [renderer] and [Display] section has been changed to match the graficcard's settings yet disabling the bloom, glow...etc.

It now complains about invalid parameters parsed wrongly e.g.:

OGRE EXCEPTION(2:InvalidParametersException): Parameter called time does not exist. in GpuProgramParameters::_findNamedConstantDefinition at ..\src\OgreGpuProgram.cpp (line 1097)
Compiler error: invalid parameters in FDepthM.program(53): setting of constant failed
Parsing script glow.program
OGRE EXCEPTION(2:InvalidParametersException): Parameter called time does not exist. in GpuProgramParameters::_findNamedConstantDefinition at ..\src\OgreGpuProgram.cpp (line 1097)
Compiler error: invalid parameters in glow.program(47): setting of constant failed
...

Im running on the stable branch (also tried incubator but with same results)
Win7 Pro (build 7601), GTX 970 with 1920x1080, DX11, 16 GB RAM, i7-4790K
My copy of both the config.ini used and a clean orge log with a single startup-->crash.

https://dl.dropboxusercontent.com/u/68347448/scam/config.ini
https://dl.dropboxusercontent.com/u/68347448/scam/Ogre.log

Hope someone can figure this out... It looks like a fun game

[Windows XP]

I've tried all the troubleshooting steps and it's still not working.
I tried installing the listed version of OpenAL. I tried installing various other versions of OpenAL on the internet.
I've installed every known Microsoft C++ redistributable, both x86 and x64 versions. I've also installed directX from the redistributable folder, saw that that didn't work and then downloaded it from microsoft and tried it but that didn't work either.
I tried the config.ini trick listed above, as well as every other variation of it on the internet.
My video drivers are up to date (I updated them today)
I tried running the game as administrator.
I've also tried restarting a bunch of times.
I also tried disabling a bunch of my sound devices in every possible combination but it still doesn't make a difference.

Everything I do, it just makes it go to a blank screen and then show a message saying "Vector Trust stopped working"

My system specs are: Asus p9x79 motherboard, Intel i7-3930k @ 4.5GHz socket 2011, 56GB ram, EVGA NVidia GTX 680 4GB, Windows 7 Ultimate x64 sp1

[timeSymmetry]

a new build was updated a few minutes ago, anyone that had problems in starting the game, please test report if you are still unable to start the game

[Windows XP]

It still doesn't work. It does almost exactly the same thing. It looks like the window gets to a resolution of 1270x720 or so before it crashes. The other one was like 800x600 or something.

I'm supposed to be using the "opt out of all betas" one, right?

Here is my log file:
http://pastebin.com/yYUqCmsQ

[#5 큰 밤 빵]

Doctor ineffective! The patient is still crashing. You must save him
Here take these updated records:

https://dl.dropboxusercontent.com/u/68347448/VectorThrust/090915B/Ogre.log

[mittsommerschnee]

Hello there could you give my config files a go please? Just simply overwrite your existing ones when Windows prompts you.

config[www.dropbox.com]

ctrlConfig[www.dropbox.com]

[#5 큰 밤 빵]

Tried it Rick, but it produces the same log, ofc with different timestamps now.
Just to be clear, it still crashes when I start it from steam. And just to be safe, I checked integrity again :/