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I assume that you have tried several saves and that they are the manual, not the quick
save.
I see a lot of people are having this problem...
PS. You can try this, it's pretty long but sounds like he knows what he's talking about and it is straightforward to follow.
https://www.youtube.com/watch?v=Iso4OVmR0Eo
There were a lot of comments saying that it worked.
IF you have the game installed under Program Files / Steam and get "access errors", move it.
Saves: Where are they?
Documents\Horizon Forbidden West Complete Edition\SomeLongNumber
make sure they are actually there.
You can also check the steam cloud using 3rd party app: SteamCloudFileManagerLite (IF it works)
Or from steam it self: https://store.steampowered.com/account/remotestorage (click the link Should open inn steam)
(typo)
At least this time on an easier setting, ultra hard is no joke on Forbidden West! :O