Constant Crash to desktop.

[Salty]

**Edit: will be noting all crashes in this post along with the attempted fixes**
**All fixes were done individually until the crash happens. Then another fix attempted.
**Windows is not logging any of the events in Event Viewer. There is no dump to provide as windows is not noting the crash itself.
**The Sony/PS report popup does not always show after a crash. Reports are sent for every crash when the popup is provided.
** 25/03 Downloaded and played Remnant 2 on Ultra settings with DLSS on, streaming to Discord, and no crashes. Played >1 hour with no issues at all, no crashes, no FPS loss, etc.
** 26/03 Downloaded and played Alan Wake 2 on Ultra settings, DLSS and DLSS Frame generation on, Ray tracing on Medium, streaming to discord, no crashes. CoreTemp and GEForce Performance Monitor running with no issues noted/no spikes/no fps drops/no latency. etc.

This is a brand new <2 week PC and the only other game initially downloaded was Nightingale until Horizon came out.

Noted:
While in the tutorial mode (prior to the main game song/actual game start), crashes would happen every 5-20 minutes.

24/03: Past the tutorial mode (after leaving Meridian/post main game song/cutscene) it happens about every hour.

25/03: Currently experiencing more frequent crashes starting at 2:42pm UTC+1 (5 minutes after starting to play):
3 - Straight to desktop crash. I do get the PS/Sony popup error report request (and i do send it)
3 - Full computer freeze, no audio/visual. No BSOD. No notations are in the Event logger. Windows is only logging that the PC was shut down inappropriately and restarted correctly in Event Viewer.
I have currently been trying to play for 3 hours (5:34pm UTC+1)
1 - BSOD , no windows event viewer log noted. just that the computer was unresponsive (no reason given or error) and the restart was successful. *7pm UTC+1


************
Original Post
As says, crashing to Desktop after 20 min of play or so:
New pc with Windows 11
NVidea GEForce RTX 4070TI
AMD Ryzen 9 7900 12 core CPU
mem: Corsair Vengeance 32 GB (2 x 16 GB) DDR5-6000
storage: 980 PRO Heatsink NVMe M.2 2 TB SSD and Crucial MX500 2 TB SSD

**INITIAL PLAY 23 MARCH 3pm UTC+1. TRIED THE FOLLOWING**
-Verifying integrity of files (Good)
-Restarting Game and PC
-Updating NVidia Drivers
-Running game in Admin
-Running game in Compatibility Mode (Trialed both 7 and 8)
-Launching game from Installation Folder
-Disabled Steam/Nvidia Overlay and OBS
-Turned off upscaling in the game settings
-Set Shader Cache to 10GB in Nvidia Settings
-DLSS off and DLSS frame generation
-turned down graphic settings (to low)
-Turned off Shader Cache in NVidea/restarting/deleting all items in folders GLCache and DXCache and NV_Cache, Turned on Shader cache and restarted PC.
-Deleted DIrectX Shader Cache
- stopping all background apps/unnecessary processes
- stayed out of Discord during game play
- Removing and reinstalling the Game entirely
- Deleting the prior game save files
***************

**24 MARCH FIX ATTEMPTS:**
-re-verified the game file integrity (good)
-tried increasing the pagefile size (12000mb min-49152mb max)
-Checking BIOS Chipset settings to be sure they are the suggested ones for the vendor
- XMP on. Resize Bar is enabled.
-Checking Settings> Gaming> Game Mode set to "on"
-Checking settings> System > Display > Graphics > Default Graphics Settings for "Hardware Accelerated GPU Scheduling" and "Optimizations for windowed games" are on
- Changed Horizon Game setting to "Exclusive Fullscreen" **This setting must be done each time I start it**

**25 MARCH FIX ATTEMPTS**
- re-verified game file integrity
-checked Bios chipset settings again to ensure they are set to the recommended and not the default.
- Continuing to try to set Exclusive FullScreen (which does not help).
- Running CoreTemp Overlay and GEForce Performance Overlay to monitor CPU and GPU health/temps/fps/etc while playing. Nothing is out of the ordinary even up to the point of crash. Temps are within regular limits, no spikes, no major drops in FPS / Voltage / Render Latency. All 12 cores are being utilized during the game and the load is shared between them all equally.
- Downloaded and played Remnant 2 at the highest (ultra) settings with DLSS on/everything on. No issues noted during the 1.5 hours of playing.

**26 MARCH**
- downloading Alan Wake 2 and will try to play that at the highest settings and see if can recreate any crash/issues with game play. (Trying to download PC intensive games to rule out the PC as an issue, which is only 1.5 weeks old)
- played some AW2 at highest graphics settings, DLSS and Ray Tracing on, through gaming and cut scenes, while monitoring with CoreTemp and GEForce performance overlay. No issues noted at all.


Any further suggestions from anyone?

[KoD]

It's either a game issue (most likely) or a driver issue. Too much hardware spread with similar symptoms for everyone to be just a coincidence.

[Aardvork]

Mine seems to work if i use FSR instead of dlss and frame generation. I have 4070Ti and now have been playing over 1,5hrs an no crashes. So probably nvidia dlss or frame gen problem.

[WeirdScienceX]

I'm curious, did reliability monitor or perfmon throw up any likely culprits?

[DocBravo]

Mine:
Ryzen 7 7700
RTX 3060Ti
16GB RAM
Air cooled
Monitor: Acer 1080p max

Runs almost everything on Very High with DLSS enabled by default.
The PS4 controller link/data isn't good with the Gamepad.
Audio cuts out at times and both HZD and Forbidden West had this problem for a long time.
Despite an SSD load times are still longer than they should be.
I have both on PS5 so no big loss.

[WALL]

weird I have a 4080 and haven't had a single crash in 40 hours.

[Salty]

Ursprünglich geschrieben von olari2004:

Mine seems to work if i use FSR instead of dlss and frame generation. I have 4070Ti and now have been playing over 1,5hrs an no crashes. So probably nvidia dlss or frame gen problem.

Already one of the fixes i tried :)
I know i have a lot in the initial post but yeah its all there.
Incliding dlss off and dlss frame generation.

[Salty]

Ursprünglich geschrieben von WALL:

weird I have a 4080 and haven't had a single crash in 40 hours.

Yep, i have a friend with the same and no problems. But nixxes responded on another post about it and they were working on a fix.
Its not seeming tied to a particular cpu or gpu. But those experiencing the crashes never find a fix-no matter what they try

[Salty]

Ursprünglich geschrieben von KoD:

It's either a game issue (most likely) or a driver issue. Too much hardware spread with similar symptoms for everyone to be just a coincidence.

Per nixxes in this thread https://steamcommunity.com/app/2420110/discussions/0/4292566217060979335/?ctp=3#c4292566649770854863

With this response to my own question on it:

Ursprünglich geschrieben von Nixxes_Community:

Ursprünglich geschrieben von Salty:

And what about the other CPU's? AMD?
Do you have a fix or is AMD working on that?
Please take a look at my own post and see the multiple things I have tried along with my own specs.
I've also submitted twice to PS/Sony on the site you linked.

We are actively working on updates and expect to release a patch soon that will address various crashes based on data from our crash reporting system and feedback sent to the support channel.

Seems like they acknowledged it as an issue they know and are working on. Very glad to know so i stopped trying various fix suggestions and tests of my new pc.

[[XGS]DonkyBoY]

Have you people tried reducing your inventory...

I had some crashing going on and realised it was happening when I used a health potion.
FIX =
I reduced the massive number I had to 100 and the game stopped crashing.

I also have another crash on one of the warrior test areas, when collecting the reward the game locks up and continues to play sound. I have not been able to find the cause of this.
Only option is to Alt-F4 or use task manager to kill the process.

AMD Ryzen 9 3900x / Nvidia 3090Ti / 32GB / NVME / Windows 11

[Salty]

Ursprünglich geschrieben von WeirdScienceX:

I'm curious, did reliability monitor or perfmon throw up any likely culprits?

No, its a big source of frustration too. Windows shows no performance spikes/issues.

Thing about reliability monitor...if event viewer isnt recording anything of note, neither will it show in reliability monitor.
Theres even less data to show in reliability monitor, just some update information and "windows was not properly shut down" with no other information than "The previous shutdown at 2:12:48 PM on 25/3/2024 was unexpected"

Its not even generating a code with it, since Windows isnt registering the issue at all causing the decision to blue screen.

The other crashes are also not generating any event ids nor showing in ANY log. There are only time stamps for the start up of the pc and acknowledgement that the pc was shut down improperly. And as far as the crash to desktop: it shows nothing. Not one event, information, error. Nothing.

Id link the logs if i could.
There is nothing to show though.

[Carlos Spicywiener]

Whats your power supply Salty? Can you give make and model?

[Salty]

Ursprünglich geschrieben von XGSDonkyBoY:

Have you people tried reducing your inventory...

I had some crashing going on and realised it was happening when I used a health potion.
FIX =
I reduced the massive number I had to 100 and the game stopped crashing.

I also have another crash on one of the warrior test areas, when collecting the reward the game locks up and continues to play sound. I have not been able to find the cause of this.
Only option is to Alt-F4 or use task manager to kill the process.

AMD Ryzen 9 3900x / Nvidia 3090Ti / 32GB / NVME / Windows 11

thats a good suggestion: I just started the game though. I barely have anything in my inventory. I think I have 200 sticks in my stash, but thats it. I only just upgraded the first weapons and armor yesterday evening.

It shows I have 14 hours in game play, but I have only just found Erend in that time frame. The first 10 hours of gameplay was spent getting out to Meridian/past the main intro song. Thats how frequent the crashes were, plus I'm doing each fix individually and logging/noting everything/going through the info with a few IT friends. Takes a long time and it meant I was going from crash to crash, resetting settings back and trying a new fix.

[Salty]

Ursprünglich geschrieben von Carlos Spicywiener:

Whats your power supply Salty? Can you give make and model?

Sure
Seasonic Focus GX-750 ATX 3.0 modular 80 plus gold

[Carlos Spicywiener]

Ursprünglich geschrieben von Salty:

Ursprünglich geschrieben von Carlos Spicywiener:

Whats your power supply Salty? Can you give make and model?

Sure
Seasonic Focus GX-750 ATX 3.0 modular 80 plus gold

Reason why I ask was I would get shut downs with Cyberpunk and only Cyberpunk. Haunted me to no end till I found a program(sorry, can't remember what it was called) That measured power consumption. I had an gigabyte 850 something or other 80+gold at the time and that program caught a tps that brought my 3090 to over 700 watts before it crashed. Updated my supply to a g6 1000w and have never had a shutdown since. Your issue probably isn't a transient power spike because a 41 kernal should appear in the even viewer but it may be something to look at?

[Salty]

Ursprünglich geschrieben von Carlos Spicywiener:

I had an gigabyte 850 something or other 80+gold at the time and that program caught a tps that brought my 3090 to over 700 watts before it crashed. Updated my supply to a g6 1000w and have never had a shutdown since. Your issue probably isn't a transient power spike because a 41 kernal should appear in the even viewer but it may be something to look at?

Yeah that was something one of the IT friends wanted to know as well, so at their suggestion, I downloaded CoreTemp to have an overlay while playing the game and monitor the power consumption/temps/etc.
Also ended up adding GEForce Performance Overlay so we could monitor the GPU as well.

Nothing was noted, as you say. It is very frustrating!
I dont own cyberpunk to try it out, but did choose two highly PC intensive games to trial as well.
Since nixxes said something about them working on a fix/patch in response to a comment I made to to them in frustration, I'm hoping its for this specific issue.
Seems like I'm not the only one experiencing it, and others noted there isn't any crash dump info either.

Its not everyone for sure, the majority seem just fine, but not having any crash logs/seeing any spikes/etc is extremely frustrating. Appreciate the suggestion though, it was worth a look!