Constant Crash to desktop.

[Salty]

**Edit: will be noting all crashes in this post along with the attempted fixes**
**All fixes were done individually until the crash happens. Then another fix attempted.
**Windows is not logging any of the events in Event Viewer. There is no dump to provide as windows is not noting the crash itself.
**The Sony/PS report popup does not always show after a crash. Reports are sent for every crash when the popup is provided.
** 25/03 Downloaded and played Remnant 2 on Ultra settings with DLSS on, streaming to Discord, and no crashes. Played >1 hour with no issues at all, no crashes, no FPS loss, etc.
** 26/03 Downloaded and played Alan Wake 2 on Ultra settings, DLSS and DLSS Frame generation on, Ray tracing on Medium, streaming to discord, no crashes. CoreTemp and GEForce Performance Monitor running with no issues noted/no spikes/no fps drops/no latency. etc.

This is a brand new <2 week PC and the only other game initially downloaded was Nightingale until Horizon came out.

Noted:
While in the tutorial mode (prior to the main game song/actual game start), crashes would happen every 5-20 minutes.

24/03: Past the tutorial mode (after leaving Meridian/post main game song/cutscene) it happens about every hour.

25/03: Currently experiencing more frequent crashes starting at 2:42pm UTC+1 (5 minutes after starting to play):
3 - Straight to desktop crash. I do get the PS/Sony popup error report request (and i do send it)
3 - Full computer freeze, no audio/visual. No BSOD. No notations are in the Event logger. Windows is only logging that the PC was shut down inappropriately and restarted correctly in Event Viewer.
I have currently been trying to play for 3 hours (5:34pm UTC+1)
1 - BSOD , no windows event viewer log noted. just that the computer was unresponsive (no reason given or error) and the restart was successful. *7pm UTC+1


************
Original Post
As says, crashing to Desktop after 20 min of play or so:
New pc with Windows 11
NVidea GEForce RTX 4070TI
AMD Ryzen 9 7900 12 core CPU
mem: Corsair Vengeance 32 GB (2 x 16 GB) DDR5-6000
storage: 980 PRO Heatsink NVMe M.2 2 TB SSD and Crucial MX500 2 TB SSD

**INITIAL PLAY 23 MARCH 3pm UTC+1. TRIED THE FOLLOWING**
-Verifying integrity of files (Good)
-Restarting Game and PC
-Updating NVidia Drivers
-Running game in Admin
-Running game in Compatibility Mode (Trialed both 7 and 8)
-Launching game from Installation Folder
-Disabled Steam/Nvidia Overlay and OBS
-Turned off upscaling in the game settings
-Set Shader Cache to 10GB in Nvidia Settings
-DLSS off and DLSS frame generation
-turned down graphic settings (to low)
-Turned off Shader Cache in NVidea/restarting/deleting all items in folders GLCache and DXCache and NV_Cache, Turned on Shader cache and restarted PC.
-Deleted DIrectX Shader Cache
- stopping all background apps/unnecessary processes
- stayed out of Discord during game play
- Removing and reinstalling the Game entirely
- Deleting the prior game save files
***************

**24 MARCH FIX ATTEMPTS:**
-re-verified the game file integrity (good)
-tried increasing the pagefile size (12000mb min-49152mb max)
-Checking BIOS Chipset settings to be sure they are the suggested ones for the vendor
- XMP on. Resize Bar is enabled.
-Checking Settings> Gaming> Game Mode set to "on"
-Checking settings> System > Display > Graphics > Default Graphics Settings for "Hardware Accelerated GPU Scheduling" and "Optimizations for windowed games" are on
- Changed Horizon Game setting to "Exclusive Fullscreen" **This setting must be done each time I start it**

**25 MARCH FIX ATTEMPTS**
- re-verified game file integrity
-checked Bios chipset settings again to ensure they are set to the recommended and not the default.
- Continuing to try to set Exclusive FullScreen (which does not help).
- Running CoreTemp Overlay and GEForce Performance Overlay to monitor CPU and GPU health/temps/fps/etc while playing. Nothing is out of the ordinary even up to the point of crash. Temps are within regular limits, no spikes, no major drops in FPS / Voltage / Render Latency. All 12 cores are being utilized during the game and the load is shared between them all equally.
- Downloaded and played Remnant 2 at the highest (ultra) settings with DLSS on/everything on. No issues noted during the 1.5 hours of playing.

**26 MARCH**
- downloading Alan Wake 2 and will try to play that at the highest settings and see if can recreate any crash/issues with game play. (Trying to download PC intensive games to rule out the PC as an issue, which is only 1.5 weeks old)
- played some AW2 at highest graphics settings, DLSS and Ray Tracing on, through gaming and cut scenes, while monitoring with CoreTemp and GEForce performance overlay. No issues noted at all.


Any further suggestions from anyone?

[MAC]

same here, 4090, random crash, sometimes 1-2 hours of good play no crash, sometimes instant crash after 1-2 min playing or at loading the game. :(

[krzaq132]

did all the stuff same as above. Cant even launch a game. Instant playstation logo crash.
Games like Rachet, Guardians, Spider-Man, GoW, Last of Us runs great. 5800x3d and 3080TI.

[Viper]

Background programs can cause games to crash. Especially if your running something like Afterburner or maybe even discord or keyboard or mouse programs. Anything that is effecting the game itself.

[Salty]

All other games work just fine.
Been playing Nightingale, 7d2d, few games on Epic and on Amazon Luna with this PC in the past week.
I have been streaming to Discord for all other games, no problem, but did not stream this game since the first crash. Just started playing 5 hours ago.
Only programs open now while playing this game is Discord.
3.4 hours of play time in the game, but every 20 min it would crash and would reset back to the prior save point.

This has not been an issue with any other game play.
I did disable the overlay for Discord-just hanging out in voice channel with friends.
I just played Nightingale with no crash issues.
Computer build finished 1.5 weeks ago-fully new PC/components.
3.4 hours of play time in the game, but every 20 min it would crash and would reset back to the prior save point.

Anyone have any other suggestions?
I have just removed and am going to try reinstalling again: But the files were all verified.

Will try playing without being in Discord as soon as installation is done.

[Nussy Snake]

I think it has something to do with other apps hooking into the game like others have said. The only crash I've had so far was when I had OBS hooked into it.

[Salty]

Originally posted by Nussy Snake:

I think it has something to do with other apps hooking into the game like others have said. The only crash I've had so far was when I had OBS hooked into it.

Will get back to you when i try it again after reinstall.
Obs was removed, all overlays were disabled.
So will try playing without being in discord next.

[FFox]

Have you tried increasing your system pagefile/paging file size? Set a minimal of 12gb and a max of 20 to start, see if that does it.

[Viper]

Originally posted by Salty:

All other games work just fine.
Been playing Nightingale, 7d2d, few games on Epic and on Amazon Luna with this PC in the past week.
I have been streaming to Discord for all other games, no problem, but did not stream this game since the first crash. Just started playing 5 hours ago.
Only programs open now while playing this game is Discord.
3.4 hours of play time in the game, but every 20 min it would crash and would reset back to the prior save point.

This has not been an issue with any other game play.
I did disable the overlay for Discord-just hanging out in voice channel with friends.
I just played Nightingale with no crash issues.
Computer build finished 1.5 weeks ago-fully new PC/components.
3.4 hours of play time in the game, but every 20 min it would crash and would reset back to the prior save point.

Anyone have any other suggestions?
I have just removed and am going to try reinstalling again: But the files were all verified.

Will try playing without being in Discord as soon as installation is done.

You sure nothing else is running that might effect it. Look in the tray on the bottom right of the task bar. When you install hardware like fancy mouses or keyboards or even a GPU they often install other little apps that run in the background.

[Salty]

Originally posted by Viper:

You sure nothing else is running that might effect it. Look in the tray on the bottom right of the task bar. When you install hardware like fancy mouses or keyboards or even a GPU they often install other little apps that run in the background.

I'd upload a ss but cant: the only thing in my task tray active initially was:
discord,
steam,
GEForce Experience,
Windows Defender.

I also had a web-browser open.

As soon as the issue started, I closed out all the other windows/unneeded programs during game-play attempts.
First thing checked was my firewall to ensure Steam and the game itself was allowed thru. They are.

Closed out during game attempts:
Web browser
GEForce Experience and GEForce Control Panel
I WAS still in Discord the entire time in a voice channel trying to troubleshoot with a friend, except during restarts/setting changes.

Task manager was checked after the 3rd crash. It showed:
APPS:
Discord, Steam Client Webhelper, Task Manager, Windows Security.

BACKGROUND PROCESSES:
AMD, antimalware, host processes, microsoft processes, nvidia containers, runtime processes, steams various services

WINDOWS PROCESSES:
on into the various necessary windows processes.

Install still going.
Will update in the morning and see how it goes with fresh install, not being in discord.
That should be the only additional program running.

Originally posted by FFox:

Have you tried increasing your system pagefile/paging file size? Set a minimal of 12gb and a max of 20 to start, see if that does it.

Will look at that tomorrow am after the install is complete/ I am awake.

[[P18] Herbert]

Originally posted by Salty:

As says, crashing to Desktop after 20 min of play or so:
New pc with Windows 11
NVidea GEForce RTX 4070TI
AMD Ryzen 9 7900 12 core CPU
mem: Corsair Vengeance 32 GB (2 x 16 GB) DDR5-6000
storage: 980 PRO Heatsink NVMe M.2 2 TB SSD and Crucial MX500 2 TB SSD

Have tried:
Verifying integrity of files (Good)
Restarting
Updating NVidia Drivers
Running game in Admin
Running game in Compatibility Mode
Launching game from Installation Folder
Disabled Steam/Nvidia Overlay and OBS
Turned off upscaling in the game settings
Set Shader Cache to 10GB in Nvidia Settings
Turned off Shader Cache in NVidea/restarting/deleting all items in folders GLCache and DXCache and NV_Cache, Turned on Shader cache and restarted PC.
Deleted DIrectX Shader Cache

Nothing works so far.

Anyone else have any suggestions?

this video fixed my problems : https://www.youtube.com/watch?v=W-KdL99qRug&t=199s ----- before it worked fine the first 10 hours than crashes constantly not even being able to load saves. i ran Compatibility wich helped and also chnaged Vram like the video explained. i have the same specs like you just witch i7-13700k . i thought my stuff was broken but i think its just bad optimization for newer hardware

[Salty]

Originally posted by Herbert:

this video fixed my problems : https://www.youtube.com/watch?v=W-KdL99qRug&t=199s ----- before it worked fine the first 10 hours than crashes constantly not even being able to load saves. i ran Compatibility wich helped and also chnaged Vram like the video explained. i have the same specs like you just witch i7-13700k . i thought my stuff was broken but i think its just bad optimization for newer hardware

Yes, I was following this youtube's instructions. I've tried it all.
Changing VRAM (like Herbert below also suggested) did not fix it.

Originally posted by Viper:

You sure nothing else is running that might effect it. Look in the tray on the bottom right of the task bar. When you install hardware like fancy mouses or keyboards or even a GPU they often install other little apps that run in the background.

Tried this morning with a fresh install: Nothing worked. No background processes or apps were running except for Steam and the game itself. I also tried turning off Windows Defender temporarily.
Game crash about 5 min into playing.
Event logger shows an event occurring at the time of the crash but is unable to give specific information: Event ID 5858 which is a general WMI error. It has no details attached: fully blank except for event id number, time. Unknown process, unknown cause.

Originally posted by FFox:

Have you tried increasing your system pagefile/paging file size? Set a minimal of 12gb and a max of 20 to start, see if that does it.

Yes, I tried increasing the paging file size. Started with your size suggestions and then tried Herbert's Youtube video suggestion (calculated for my PC Ram 32gb set to 1.5x)
Still had an error-though a different kind: A game freeze and not full crash. Had to manually stop the game.

I have also uploaded all requested error files/opened a ticket with PS as listed in the forums from steam regarding this game and any technical issues.

I've done everything on every site/youtube/etc now. I will have to wait for a patch.

Game is unplayable. Super disappointed.

[iRaphahell]

What a disappointment, i9 14900k + 4090 here and it crashes after 5 minutes into the game, without any error, what is even the point on playing on PC if it breaks every time, going to refund and buy on console, huge disappointment

[Salty]

Originally posted by iRaphahell:

What a disappointment, i9 14900k + 4090 here and it crashes after 5 minutes into the game, without any error, what is even the point on playing on PC if it breaks every time, going to refund and buy on console, huge disappointment

I tried to refund, but because i spent so much time trying the fixes, it went past 2 hours gameplay so they will no longer refund. I didnt even get far into the game- only just got to Meridian.

Explaining in the ticket did nothing either, or directing them to my post here.
They denied the request in 10 minutes and closed my ticket. Fun.

Glad you can play on console at least!

[Nixxes_Community]

If you are running into crashes, make sure to report them if the crash report window shows up. Adding an explanation in the text field of where and when the crash happened can help our investigations. We continue to monitor the crash reports and are working on updates.

If you do not see the crash report window, or if you want to provide additional context and information, please contact support. Make sure to include all the requested files, to help our teams investigate.

[FFox]

Originally posted by Salty:

Originally posted by iRaphahell:

What a disappointment, i9 14900k + 4090 here and it crashes after 5 minutes into the game, without any error, what is even the point on playing on PC if it breaks every time, going to refund and buy on console, huge disappointment

I tried to refund, but because i spent so much time trying the fixes, it went past 2 hours gameplay so they will no longer refund. I didnt even get far into the game- only just got to Meridian.

Explaining in the ticket did nothing either, or directing them to my post here.
They denied the request in 10 minutes and closed my ticket. Fun.

Glad you can play on console at least!

Yes unfortunately Im way beyond my refund time aswell, however I know this is a silly question.. but do you have MSI Afterburner / RTSS? It is told around the forums if they are active with some kind of frame limiter the game will lag like hell itself.