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Problems with saving games can occur when write access to the Windows Documents folder is blocked. For example, if Controlled Folder Access in Windows is enabled, or if other software is blocking write access to the documents folder.
Try disabling this feature or remove the restriction from the Documents folder.
Details here: https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034
In case you use OneDrive, make sure you are logged in.