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Reset your Internet options by following these instructions: First, make sure to have all browsers and the Launchpad closed. Next, go to Start > Control Panel > Internet Options > Click the Advanced Tab. On the Advanced Tab Afterward click Reset > Delete Personal Settings > and click Reset. Then go back on the Internet Options and on the advanced tab. scroll down to Security and un-check "Check Server Certificate Revocation" and Do Not Save Encrypted Pages to Disk then click on Ok.
Install all of your most recent Windows Updates. Our most recent launchpad version requires assets from the most recently available Windows updates package and will likely not run unless your operating system is fully updated.
Windows Proxy Settings: To adjust the Windows Proxy Settings, which the LaunchPad uses to connect,
1) Click Start > Control Panel > Internet Options > Connections Tab > LAN Settings > Uncheck anything under Proxy Server.
2) Restart the LaunchPad and try it again.
LP4 Cache Settings: If some cached information is preventing the LP4 from working properly, they can clear the LP4 cache by going to the game's folder and finding the launchpad.libs folder. From there, delete the launchpad.cache folder and try accessing the game once again. Please refer to the Knowledgebase article for assistance with these steps: https://help.daybreakgames.com/hc/en-us/articles/217509478
Anti-Virus / Firewall Software: It is not advisable to fully disable AV/FW software, but you will want to make sure the proper exceptions have been made for all security software. Please refer to the Knowledgebase article for assistance with these steps: https://help.daybreakgames.com/hc/en-us/articles/217994457
Regards,
Ray C.
Technical Support Representative
Daybreak Game Company
NET Framework
C++ Runtime library
Directx