My saved game is GONE

[ZidzeN]

So basically I was like 30% progress, and my game minimized, and it didn't open again, so I restarted it, and I come back and I have no saved game AT ALL, it's gone, 0% progress again... Did someone else have this error aswell?

[ko]

That's unfortunate. To fix this in the future you should make occasional backups of this folder: "C:\Program Files (x86)\Steam\userdata\[account-number]\241930" (gamedata.sav is the important file).

Can you get your save data from Steam cloud?

[ZidzeN]

I have looked in the userdata for my save but there was none, I might try the Steam cloud

[SkullEmoji]

Wowowow, scary save deleting going on. What's going on, Monolith?

[ZidzeN]

ikr

[76561198156983588]

Hi Zidzen,

If you could, could you answer a few questions for me?

1) Is Steam Cloud enabled for your Steam account?
2) Did you sign in with a WBPlay account for Shadow of Mordor?
3) How did you close the game before you lost your save (Exit normally, crashed, terminate via Task Manager, etc.)?
4) When you lost your save, did you launch the game through the Steam client or directly via executable/shortcut?
5) What was your completion % in the game when you lost your save?

[teslamaxx]

Hi WB Derek,

despite the fact your question wasn´t meant for me, maybe it helps.

My save game got lost 1 hour ago. From the beginning i had problems with crashes. 3 out of 4 times my game crashes as soon as i get near the western region or fast travel near it. It´s the region where you meet Ratbag for the first time. The whole East wasn´t a problem. There i got my 10% completion and had a lot of fun. Unitil the Savegame-Lost Crash as i tried to get to the First Ratbag Mission.

1) Yes
2) Yes (Menu said "verified", BTW is the WB Account auto Login? Never asked for my password)
3) Crash ; PopUp "Stopped Working" unknown Error, Close via PopUp
4) Desktop ShortCut
5) 10%

First thing i did after that, was verifing Cache and it found 1 file to replace with a size of 4.9GB.
Still downloading.

[76561198156983588]

Thank you, teslamaxx. That actually really does help us out! :)

We are looking into this issue. If you have anymore questions about the issue, feel free to open a ticket at {LINK REMOVED}http://support.wbgames.com/

[En9a9e]

Originally posted by WB_Derek:

Thank you, teslamaxx. That actually really does help us out! :)

We are looking into this issue. If you have anymore questions about the issue, feel free to open a ticket at http://support.wbgames.com/

Thank you guys for addressing these issues as they come up in the forums. Says alot about your attention to your customers and fans of the game. I have played another game (Magic the gathering DOTP on steam) which had the same issue with loss of saves and all progress. It was extremely frustrating as many cards were solely unlocked from hours of play. Some users tested options and thought it had something to do with steam cloud and that turning it off helped. This was never 100% confirmed and it never was fixed. Those developers did absolutely nothing as far as addressing the issue or patching the game. They simply ignored those affected customers and released another annual iteration later on. This in their minds I guess was them "fixing" the problem. It was painful to pay good money for a game and see that lack of care, when the game itself was pretty decent and fun to play. All that to say thanks again for taking the time to communicate and show that you guys are working on these issues.

[SkullEmoji]

I personally have not encountered a crash yet, but I am regularly backing up my save file.

[Gunsofapatriot]

Gah I just had this happen to me. I was just running up a wall and then I CTD, I procced to start the game again and my save has been wiped :(. 50% progress gone.

[mavo]

just lost my save. DAFUQ?????

[76561198156983588]

Hey, mavo

Sorry to see you are having issues. Could you take some time to answer a few questions?

1) Is Steam Cloud enabled for your Steam account?
2) Did you sign in with a WBPlay account for Shadow of Mordor?
3) How did you close the game before you lost your save (Exit normally, crashed, terminate via Task Manager, etc.)?
4) When you lost your save, did you launch the game through the Steam client or directly via executable/shortcut?
5) What was your completion % in the game when you lost your save?

[mavo]

1) Is Steam Cloud enabled for your Steam account?
Yes
2) Did you sign in with a WBPlay account for Shadow of Mordor?
Made it, but verified after crash
3) How did you close the game before you lost your save (Exit normally, crashed, terminate via Task Manager, etc.)?
Task manager
4) When you lost your save, did you launch the game through the Steam client or directly via executable/shortcut?
Ive tried both. When i reconnect it was through execute
5) What was your completion % in the game when you lost your save?
i have played 6 hours and not really sure. got 22% achievements. most recent jaws of death. was killing my nr 3 warchief.

[mavo]

any fix derek?

[76561198156983588]

Thanks Mavo,

We are looking into this issue, at the moment. If you could open up a ticket at {LINK REMOVED}http://support.wbgames.com/ they will be able to help you further.