Installed video device does not support DirectX11 features.

[$WhitemeN$]

at the start of middle earth shadof of mordor, I get this: installed video device does not support DirectX11 features.
I have searched the internet for updates for directx and is standing on the latest.
The problem also appears for the first time, other games run normally

[Chrizzl]

Hey guys,
I've read the discussion because I have the same problem that Shadow of Mordor shows the window "Installed video device does not support DirectX11 features" when I try to launch it.
One of the comments said that 'AMD Mobility Radeon HD 5000 Series' supports DirectX11.
In fact that's exactly my graphic card, so I'm a little confused why it doesn't work.
Has anyone a solution for me?

[WolfEisberg]

Chrizzl の投稿を引用：

Hey guys,
I've read the discussion because I have the same problem that Shadow of Mordor shows the window "Installed video device does not support DirectX11 features" when I try to launch it.
One of the comments said that 'AMD Mobility Radeon HD 5000 Series' supports DirectX11.
In fact that's exactly my graphic card, so I'm a little confused why it doesn't work.
Has anyone a solution for me?

That is because the game is seeing your integrated video card instead of the that Radeon 5000 series. Nvidia's drivers have a way to make a profile for the game and tell it to use their Nvidia card, but I do not know if AMD has that same kind of capability or not. Look around your drivers, which is called Catalsyst Control Center, to see if there is something like it. Otherwise contact WB (http://support.wbgames.com/ics/support/default.asp?deptID=24028&_referrer=https://www.google.com/).

[-KoTrT-Sir Balin]

for those people who still have this problem i had the same and now it's fixed for me
if you have an aMD radeon card that should support direct x 11 but that doesn't seem to be recognised by the game i would sugjest you download the "amd gaming evolved" program and use that to check if your driver is up to date, if it is an you still have the problem try to find the option to include beta drivers, once i installed the beta driver for my amd card i could play the game
i must say i'm not 100% sure that was what solved my problem or if the game or my laptop had an update that fixed it for me instead as i had already given up hope at that point
also do note that if you instal a beta driver you do so at your own risk, beta means not all kinks have been ironed out of it, if the beta has a bug that crashes your computer you have no right to complain

but that beeing said, i did upgrade to a beta driver and now i am able to play, though not on highest graphics settings

[Chrizzl]

eisberg の投稿を引用：

Chrizzl の投稿を引用：

Hey guys,
I've read the discussion because I have the same problem that Shadow of Mordor shows the window "Installed video device does not support DirectX11 features" when I try to launch it.
One of the comments said that 'AMD Mobility Radeon HD 5000 Series' supports DirectX11.
In fact that's exactly my graphic card, so I'm a little confused why it doesn't work.
Has anyone a solution for me?

That is because the game is seeing your integrated video card instead of the that Radeon 5000 series. Nvidia's drivers have a way to make a profile for the game and tell it to use their Nvidia card, but I do not know if AMD has that same kind of capability or not. Look around your drivers, which is called Catalsyst Control Center, to see if there is something like it. Otherwise contact WB (http://support.wbgames.com/ics/support/default.asp?deptID=24028&_referrer=https://www.google.com/).

I searched CCC on my computer, found it and updated the drivers for AMD and Intel(they are on the newest lv) but it still didn't work.
After that, I reaserched a bit and google says that CCC shoud be abe to change the graphic card but also this solution didn't work because I coudn't find the settings on CCC.
I also tried to deactivate the Intel card on Windows Device Manager but that just caused graphic problems. At this point I don't find any solutions that I haven't tried before to solve the problem...

[InfidelTemplar]

havnes の投稿を引用：

Saga-City の投稿を引用：

I have an AMD Radeon 4800 series

your video card does not support directX 11, that is exactly what your error says and is exactly what your video card does not does. http://www.radeon.com/HD4800.html

WRONG, My video card is a nvidia GTX 295, it has DX11 always has. comment on things you know not what you assume.

[Spectral]

Freedom Fighter の投稿を引用：

havnes の投稿を引用：

your video card does not support directX 11, that is exactly what your error says and is exactly what your video card does not does. http://www.radeon.com/HD4800.html

WRONG, My video card is a nvidia GTX 295, it has DX11 always has. comment on things you know not what you assume.

Unfortunately you are mistaken. The GTX 295 only supports up to 10.1. The first Nvidia cards to support DX11 was the GTX 400 range.

http://www.geforce.com/hardware/desktop-gpus/geforce-gtx-295/features

"Microsoft® DirectX® 10.1 Support
DirectX 10.1 GPU with Shader Model 4.1 support"

[Gone]

*Potential solution found!!*
My Nvidia GTX 555m was having this same error as everyone else, and I performed the solution I found on this website, and it worked! So happy! My GPU can run Shadow of Mordor on high settings with no framerate drop or lag, contrary to what others have been saying about supposedly outdated or under spec'd graphics cards.

thatonecomputerguy.wordpress.com/2014/11/04/shadows-of-mordor-installed-video-device-does-not-support-directx11-features-intel-hd-graphics-nvidia-optimus-solved/

[Acidocloridrico]

I have two gtx680 and windows 8.1. I'm having the same problem and nothing seems to work. Anyone knows if I can't get a refund? Or is there anything else I can try?

[SpawnCap]

Acidocloridrico の投稿を引用：

I have two gtx680 and windows 8.1. I'm having the same problem and nothing seems to work. Anyone knows if I can't get a refund? Or is there anything else I can try?

For those who aren't getting the error because their card doesn't support it, or they have a laptop, fixed their problem by deleting and reinstalling the directx and microsoft C++ redist files for this game. Search the forum (using search box) and you can find more detail on how to do it to see if that fixes you problem.

[Gone]

Acidocloridrico の投稿を引用：

I have two gtx680 and windows 8.1. I'm having the same problem and nothing seems to work. Anyone knows if I can't get a refund? Or is there anything else I can try?

Did you try the solution I posted? Which other solutions did you try?

[Acidocloridrico]

Usui の投稿を引用：

Acidocloridrico の投稿を引用：

I have two gtx680 and windows 8.1. I'm having the same problem and nothing seems to work. Anyone knows if I can't get a refund? Or is there anything else I can try?

Did you try the solution I posted? Which other solutions did you try?

1 - Disable SLI
2 - Clean install of nvidia drivers
3 - Disable everything about the intel gpu in BIOS
4 - Clean boot with msconfig
5 - Verify integrity of game cache
6 - Download a software to clean directx and microsoft C++ redist files (TikiOne Steam Cleaner) following by a new verification of integrity.
7 - Tried the Registry fix. Since it was the last post of the threat I thought that would be the solution, I went to regedit only to find that my registry did not have the RequireSignedAppInit in any of those locations. The article mention windows 7 and I use windows 8.1. I tried both alternatives described in the article.
Everything but shadow of mordor runs smoothly on my pc.

[SpawnCap]

"6 - Download a software to clean directx and microsoft C++ redist files (TikiOne Steam Cleaner) following by a new verification of integrity."

From what I read Tikione just removes the redist files not the actual directx and microsoft C++ files that are installed. The fix was to actually delete the exe files and then run the game verification, and then go in and run the redist.exe to reinstall both of those from what I understand, maybe someone who has actually done it to fix there system could shed some lite on it. Maybe if you go in and run the install files for the redist for directx and c++ it might help. And I believe part of the fix involved running the C++ redist install and choosing repair.

[Gone]

Acidocloridrico の投稿を引用：

Usui の投稿を引用：

Did you try the solution I posted? Which other solutions did you try?

1 - Disable SLI
2 - Clean install of nvidia drivers
3 - Disable everything about the intel gpu in BIOS
4 - Clean boot with msconfig
5 - Verify integrity of game cache
6 - Download a software to clean directx and microsoft C++ redist files (TikiOne Steam Cleaner) following by a new verification of integrity.
7 - Tried the Registry fix. Since it was the last post of the threat I thought that would be the solution, I went to regedit only to find that my registry did not have the RequireSignedAppInit in any of those locations. The article mention windows 7 and I use windows 8.1. I tried both alternatives described in the article.
Everything but shadow of mordor runs smoothly on my pc.

Ah, if the registry files do not exist, you can right click in the appropriate field to the right, select "new" then click on Dword. Rename the new Dword "RequireSignedAppInit" and rewrite the values to what was described in the blog. Let me know if that works or if you already did that. :p

Rewriting the registry locations should work for windows 7 or 8.1 without any noteworthy difference.

[Techlove2077]

u must have a nvidia gt500+ or whatever AMD card around the same. that supports DX11 & has pixal shader3.0
my bro has 2x gt550ti in SLI & runs better then my gtx750 ti SC

[Acidocloridrico]

Thank you SpawnCap and Usui, but it didn't work. I will try formatting in a couple o weeks.