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This is probably because they removed all in-game purchases from Shadow of war.
Site have now been reduced to only support mobile games from WB that is why it is only possible to get a password for those games that are still supported.
WBPlay for Shadow of Mordor and Shadow of War is just a left over from another time when both game where supposed to have micro transaction which WB had to back down on, but they didn't remove that feature (link in UI). This should have been a sticky in this forum to explain that and avoid all these threads where ppl think there is something wrong or missing.
EDIT: Both game are also being sold as a complete package (GOTY version), so there is no need to connect to WBPlay. For player vs player I can not tell for sure as I haven't played that mode, but it seem there is list of players that have manage to get high scores, so I would expect that is also working without issues.
If any multiplayer related functions can be find in WBplay then i cannot use it