(Solved) Video device does not support directx 11 features

[HELLSENDER]

Just 2 days ago I was still playing shadow of mordor and it was perfectly fine. And that day, I tried hooking up another monitor. So I was running on dual monitor but I removed it after a few hours of using dual monitor.
However, last night and today, the error appear " video device does not support directx11 features " after I had removed my dual monitor set up.
Pls help. Thank you.

[Samael]

Did you plug your second monitor in your video card or in the integrated graphics port and which one are you using right now ?

Sounds like you are trying to run the game with your integrated graphics instead of your GPU if you do have one.

Can you please go to Steam -> Click on help up there -> System information -> Cut and paste it here. Need more info on your system.

[HELLSENDER]

I remember using HDMI cable to connect to my 1st monitor which I also had a VGA cable connected previously to that same monitor.

[HELLSENDER]

I will post my system info as soon as I'm back home.

[Samael]

Be sure you are connected like you were before. HDMI or VGA to your video card port and not integrated graphics port.

[HELLSENDER]

I connected like before just using VGA cable. But it's still the same. I will try it again.

[Samael]

Reset your settings to default in your GPU control panel.

[Matt]

i have dual mon and no problem running it. HDMI and DVI port of my graphic card

[Samael]

Originally posted by 0060:

i have dual mon and no problem running it. HDMI and DVI port of my graphic card

If you read what he said you will realise he removed his second monitor and is not using it anymore. The error started after he removed the second monitor.

[cheshirm]

go to folder Documents\WB Games\Shadow of Mordor
and delete the 3 config files Game.ini, render.cfg, settings.cfg
maybe the game is reading those and trying to output to the nonexistent monitor.
game should recreate them with your current hardware.

[HELLSENDER]

Alright will do.

[HELLSENDER]

Computer Information:
Manufacturer: LENOVO
Model: 90FK000EST
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
CPU Family: 0x6
CPU Model: 0x5e
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 4008 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 970

DirectX Driver Name: nvldumd.dll
Driver Version: 22.21.13.8476
DirectX Driver Version: 22.21.13.8476
Driver Date: 27 June 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 970
VendorID: 0x10de
DeviceID: 0x13c2
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
SLI Detected (2 GPUs)
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 20.08" x 11.30" (23.03" diag)
51.0cm x 28.7cm (58.5cm diag)
Primary Bus: PCI Express 8x
Primary VRAM: 4095 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers (Realtek High Definiti

Memory:
RAM: 16331 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: DVD
Total Hard Disk Space Available: 2119316 Mb
Largest Free Hard Disk Block: 1397184 Mb
OS Install Date: Jan 01 1970
Game Controller: XInput Controller #1 detected
VR Headset: None detected

[HELLSENDER]

Originally posted by cheshirm:

go to folder Documents\WB Games\Shadow of Mordor
and delete the 3 config files Game.ini, render.cfg, settings.cfg
maybe the game is reading those and trying to output to the nonexistent monitor.
game should recreate them with your current hardware.

But I'm using steam to run it.

[cheshirm]

stop the game. go to that folder. rename the files if deleting them makes you uneasy.
games usually read your hardware and write config files as first time setup. then when you start the game again, it just reads the config files. maybe it is reading old hardware info about your second monitor. delete/rename the config files so the games reads your current hardware. restart the game and see if the problem is solved.

[HELLSENDER]

Which file is it under?

[cheshirm]

read post #9 above