Keeps crashing on launch for me

[MechaSavage]

I went through the SWBH log and the errors I can't seem to overcome are these ones:

2024-08-01 03:25:50 [MainThread ] Direct3D12.cpp:4801 ERR| pRenderer->mDx.pDevice->CreateRootSignature( util_calculate_shared_node_mask(pRenderer), rootSignatureString->GetBufferPointer(), rootSignatureString->GetBufferSize(), IID_ARGS(&pRootSignature->mDx.pRootSignature)): FAILED with HRESULT: 2289696773


2024-08-01 03:25:50 [MainThread ] Direct3D12.cpp:3395 ERR| pRenderer->mDx.pResourceAllocator->CreateResource( &alloc_desc, &desc, res_states, NULL, &pBuffer->mDx.pAllocation, IID_ARGS(&pBuffer->mDx.pResource)): FAILED with HRESULT: 2289696773


I've googled what I can on the HRESULT error number and have mostly found things on that issue happening for Vermintide players but I haven't found a fix that seems to work for me yet.

Any help is much appreciated.

Edit: Thanks to Gustaf for the fix. Turns out the game was defaulting to my CPU's on-board graphics processing rather than using my GPU.

[gw117]

Having the same issue. Working on troubleshooting as well but looking forward to someone finding a solution XD.

[Bigglés]

My game crashes when I go into the options.
Just got the jetpack and the game crashed, losing the entire level of progress.

[MechaSavage]

Originally posted by Biggles:

My game crashes when I go into the options.
Just got the jetpack and the game crashed, losing the entire level of progress.

Have you checked your SWBH.log file in the game's directory? It'll list your error ID's there.

[gw117]

Originally posted by Biggles:

My game crashes when I go into the options.
Just got the jetpack and the game crashed, losing the entire level of progress.

Well at least you were able to load into the menu/options. Guessing this will be an error for quite a few people... :/

[Gustaf]

Getting the exact same thing, trying to look into it - but the error logging isn't particularly helpful. One thing I did notice is that earlier on in the log it selects my CPU as my GPU renderer instead of my Nvidia graphics card... wondering if that has any influence

[Bigglés]

Originally posted by MechaSavage:

Originally posted by Biggles:

My game crashes when I go into the options.
Just got the jetpack and the game crashed, losing the entire level of progress.

Have you checked your SWBH.log file in the game's directory? It'll list your error ID's there.

ooh thanks - it says
ResourceLoader.cpp:1076 INFO| Allocating temporary staging buffer. Required allocation size of 11074048 is larger than the staging buffer capacity of 8388608

[gw117]

Originally posted by Gustaf:

Getting the exact same thing, trying to look into it - but the error logging isn't particularly helpful. One thing I did notice is that earlier on in the log it selects my CPU as my GPU renderer instead of my Nvidia graphics card... wondering if that has any influence

Yeah did the same thing for me as well and I imagine it would sadly

[Gustaf]

Logged a case /w Aspyr, see what happens.

[Gustaf]

Hey boys, found a workaround. It definitely is to do with the GPU selection. If you go into Device Manager and disable the Graphics Adapter for your CPU it will force select the Nvidia GPU

I've done this and I'm at the main menu now.

[Eizzen]

I'm getting the exact same errors as OP. The game correctly selects the proper GPU renderer on my end, but crashes immediately after.

[Niragiです]

My game crashes when I get the jetpack, is there a solution?

[gw117]

Originally posted by Gustaf:

Hey boys, found a workaround. It definitely is to do with the GPU selection. If you go into Device Manager and disable the Graphics Adapter for your CPU it will force select the Nvidia GPU

I've done this and I'm at the main menu now.

I can confirm this workaround worked for me as well. Sadly though my FPS is pretty bad. Averaging 25-30 FPS. Hopefully they will have it patched soon as disabling your CPU's GPU ever time you wanna play is just sad XD

[Blackened Halo]

crashing for me as well...when I start the game the game immediately crashes

[Bigglés]

Originally posted by Niragiです:

My game crashes when I get the jetpack, is there a solution?

after doing the level from the start and crashing three times after getting the jetpack, my solution was to request a refund

[Blackened Halo]

When I disabled the GOG overlay, the crashes disappeared, so try to disable the Steam overlay