Master Fixes List For Jon Shafer's At the Gates

[Satoru]

If you are running into any issues with the game, please try all the workarounds below to see if one of them solves your issue. Also, please look for any existing threads that might cover your issue before starting a new one. Thanks!

I'll try to correlate fixes for Jon Shafer's At the Gates in this thread so it's easier to find.

I'm a KickStarter Backer How Do I Get My Key?

You should have gotten an email from Humble containing your Steam key. If you didn't

https://www.humblebundle.com/resender

Enter you email that you associated with your Kickstarter account

https://twitter.com/JonShaferDesign/status/1088180942504673280

No Music

Navigate to the Settings XML file:

This PC > Local Disk (Usually C:) > Program Files (x86) > Steam > steamapps > common > Jon Shafer's At the Gates > Settings > Settings.xml

Scroll down to CACHE

Change <!-- Show the 'Welcome to AtG' series of popups after launching the game. --> to "no" instead of "YES"

Save the file and launch the game.

https://steamcommunity.com/app/241000/discussions/0/1743358239833249945/

Mac Can't Change Resolution

Currently there's a bug that only allows changing the resolution in windowed mode. While in the settings.xml file, change the resolution and change it to windowed mode as well

Developer is aware of the problem and is working towards a fix

Not Enough Memory Error

Please post in the thread below as we're trying to consolidate reports for this particular issue here

https://steamcommunity.com/app/241000/discussions/0/1743358239834265035/

Update Your Video Card Drivers

It is important that you update your drivers through software provided by your video card manufacturer or directly from their site. Using Windows or updating software provided by your laptop manufacturer to find more recently drivers is less reliable, as they will likely only have drivers that initially shipped with the product, or will be out of date with the actual video card manufacturer.

• For AMD cards, download the AMD Catalyst Control Center, which you can find here:
  
  http://www.amd.com/en-gb/innovations/software-technologies/catalyst
  
  
• For NVidia cards, go to this page and download the appropriate drivers for your card by providing the correct information:
  
  http://www.nvidia.com/Download/index.aspx
  
  If you have an NVidia GeForce card, you can also download and install the GeForce Experience to update your cards through that:
  
  http://www.geforce.com/geforce-experience
  
  
• For Intel cards, go to this page and download the appropriate drivers by providing the correct information:
  
  https://downloadcenter.intel.com/default.aspx
  
  Note: Do NOT use the Intel Driver Update Utility to update your Intel video card drivers, make sure you download them directly. That tool is somewhat unreliable at identifying some older hardware.

Always make sure you reboot your machine after installing the drivers, just to be safe. Then try relaunching the game.

Laptop users should force their Nvidia/AMD cards

Use the Nvidia Control Panel or AMD CCC to force the game to use your built in GPU instead of the Intel one

This guide should help you depending on your video card:

http://www.howtogeek.com/175281/how-to-force-graphics-options-in-pc-games-with-nvidia-amd-or-intel-graphics/

Try running both Steam and At The Gates.exe as administrator

• Go to c:\program files\steam\
  
• Right click ->Properties on steam.exe
  
• Click the Compatibility tab
  
• Check "Run this program as an administrator

Then try doing it for the At The Gates.exe

• Go to c:\program files\steam\steamapps\common\Jon Shafer's At the Gates
  
• Right click ->Properties on At The Gates.exe
  
• Click the Compatibility tab
  
• Check "Run this program as an administrator

Reinstall XNA and Dot Net 4.6

Go to

Steam\steamapps\common\Jon Shafer's At the Gates\_CommonRedist\XNA\4.0

xnafx40_redist.msi

Steam\steamapps\common\Jon Shafer's At the Gates\_CommonRedist\DotNet\4.6

And run NDP462-KB3151800-x86-x64-AllOS-ENU.exe

Then reboot your computer

REBOOTING IS MANDATORY

Disable the Steam Overlay

• Go to your Library
  
• Right click -> Properties on Jon Shafer's At the Gates
  
• Uncheck "Enable the Steam Overlay while in-game"

Verify the Integrity of the Game Cache

If you have tried all of these workarounds, and are still having trouble running the game, or if there are other obvious missing elements to the game (such as missing fonts), validate that all of the files are actually installed properly:

• Go to your Steam Library
  
• Right click -> Properties on Jon Shafer's At the Gates
  
• Click the "Local Files" tab
  
• Click on the "Verify Integrity of Game Cache..." button

Post your system specs and details about your issue

It's important for the devs to know what your system specs are if they are to troubleshoot issue. Try to put a baseline information such as

OS:
Video Card:
CPU:

You can also go to the Steam Client and go to
Steam-Help-System Information

That window has a lot of technical stuff about your system that can help the devs identify things

Also when describing your problem be as descriptive as possible. They'll need to recreate your problem so more details is always better. Adding screenshots can also be helpful in describing visual issues.

Log files are also useful. Please post the contents of your log file contained in

Steam\steamapps\common\Jon Shafer's At the Gates\Logs\Program.AtGLog

If you're having problems posting the logs, you can upload logs and attachments to the official website. Please submit a bug report here

http://forums.conifergames.com/index.php?board=23.0

Please be patient. Devs are absolutely committed to getting the game working for everyone.

The devs are active in fixing everyone's problems. So definitely post your bugs and crashes and they'll get resolved as fast as humanly possible.

I understand not being able to play the game is frustrating. But please be patient.

[Satoru]

Reserved